Objective:

A position in a corporation where my excellent planning, organizational, and time management skills will help achieve the short long-term goals of the business.

Qualifications:

Versatile and dependable professional with progressive experience in a variety of business and service environments. Background includes office administration, customer service, budget reconciliation, inventory control, computer cartography and geographic information systems, with solid knowledge of office PC software programs. Creative thinker, committed to improving departmental organization and enhancing productivity. Superior communication skills facilitate a high level of collaboration among co-workers in a team-oriented environment.

Skills:

• Microsoft Office Suite Word, Excel, Outlook, PowerPoint
• Microsoft Windows 7 8
• Cisco WebEx online conferencing system
• Epic Electronic Health Record Management Scheduling Software
• Base SAS
• Adobe Acrobat Distiller
• Adobe PageMaker Photoshop
• Lotus SmartSuite Notes, Word Pro, Freelance Graphics, 1-2-3
• ArcGIS Desktop

Strengths:

• Detail oriented.
• Efficient working independently or as a team member.
• Superior oral and written communication skills.
• Outstanding planning, organizational, and time management skills.
• Experience with statistical analysis, data collection, and technical report writing.
• Nonjudgemental.
• Ability to learn new skills procedures quickly.
• Discretion in handling sensitive and confidential information.
• Focused on results.
• Practical.
• Able to accept and give constructive criticism.
• Friendly outgoing personality.
• Professional Experience

Staff Assistant, Confidential

• Administrative assistant for Confidential, Co-Director of the Duke Critical Care Unit. Assist Confidential by performing many administrative responsibilities that require exercising discretion and judgment. Responsibilities are related to Confidential's administrative roles, research activities, clinical activities and commitments inside and outside of Duke. Able to multi-task in a fast-paced environment. Maintain liaison with faculty and staff members reporting to the Director. Work with co-investigators to coordinate efforts and resolve problems and issues related to research and administration. Collect, analyze and present information to faculty members. Actively control complex Outlook calendar managing appointments independently arrange for and schedule appointments, meetings, and speaking engagements for faculty member supervise the preparation of materials for the meetings and coordinate arrangements for seminars and conferences. Manage documents including grants, contracts, research agreements, proprietary materials, confidentiality statements and manuscripts.
• Provide information and personal assistance to visitors, callers, and internal staff regarding the programs, policies and services of the DCRI. Order office supplies and minor equipment not provided as part of the general inventory maintained by Facility Services. Develop and maintain standard administrative and clerical procedures consistent with Faculty Support group standards. Create and maintain hardcopy files and electronically stored files on shared drive that are well organized and accessible. Conduct information-related research as needed using the Internet, professional publications, networking and other sources. Assist Confidential in the timely management of communications handle many of these independently. Compose business letters, memos, and email correspondence to facilitate an efficient exchange of information. Ensure written communications are accurate, timely, and professional, with appropriate attention to proper business etiquette, format and tone. Monitor follow-up on all communication. Prepare spreadsheets, charts, and complex presentations using Word, Excel, and PowerPoint. Prepare correspondence, general communication materials, manuscripts and grants for Confidential, working from written or typed drafts, dictation, researched information, or personal knowledge. Proofread and edit documents to ensure the accuracy, clarity and consistency of the content.
• Schedule appointments, meetings, and conferences for Confidential and associated personnel based on predetermined specifications or instructions. Coordinate with other office staff to ensure all logistical arrangements are made in terms of notifications and confirmations, physical space, materials, equipment and food. Prepare complete reference files for faculty member in advance of meetings for which background information and agendas have been distributed. Secure arrangements for national and international travel for faculty as needed to attend professional meetings and meet commitments. Ensure all associated expenses, payments and reimbursements are appropriately documented, assigned and reconciled. Read, sort, prioritize and reply to mail for faculty member. Assist in managing faculty member's time by screening callers and walk-in visitors, sequencing meetings efficiently, providing timely reminders about appointments and to-do items. Maintain files of manuscripts and database of references for manuscripts and grants. Respond to patients' requests, triage patient calls, track clinic notes, faxing to referring physicians outside Duke. Assist with scheduling of appointments these are mostly done by Heart Center Communication . Transcribe letters and phone notes as directed by physician.

Office Administrator

Confidential

• Expanded role in creating maps for customer demonstrations of the SAS Fair Banking solution for the SFB marketing team. Prepared SAS datasets for use in ArcGIS and linked the datasets to ESRI base maps of study areas. Responsible for design output of study areas maps showing effects of loan policies, market penetration, pricing disparity, application fallout origination, possible redlining practices HMDA CRA requirements for financial institutions.
• Administrative support for the Financial Services Business Unit's Driver Teams from 2006 to 2008. Provided support to two Senior Directors, six Directors, and eleven Solutions Architects.
• Schedules meeting requests for Directors. Enters iExpense reports into OASIS for Directors and Architects. Compiled edited Activity Reports for Risk Team Director. Arranges meetings and seminars coordinates processes, events, and office moves. Assists with conference call PlaceWare setup. Enters Facilities requests for repairs general maintenance. Sends and tracks UPS FedEx shipments. Locates supplies for AE's and arranges for items to be ordered if necessary. Booked conference rooms for meetings demos.
• Administrative support for the Customer Interaction Center's Inside Sales Team from 2003 to 2006. Provided direct support for two Sales Directors, five District Managers, one Business Analyst, one Strategist and fifty-two Account Executives.
• Responsible for printing, distributing archiving Inside Sales reports Close Commit Opportunities Uncovered for Sales Directors District Managers.
• Updates to Forecast spreadsheet current, new, in lost SSO's for West team District Manager.
• Prints distributes daily PMR's for District Managers.
• Created updated TouchPoints tracking spreadsheets for CRM team.
• Special projects as requested by Sales Directors District Managers.
• Scheduled meeting requests for Sales Directors District Managers. Made travel arrangements for Sales Directors and District Managers. Answered email and phone questions from AE's and other SAS personnel. Entered iExpense reports into OASIS for Sales Directors. Ordered distributed SalesNet COSMOS collateral for AE's. Ran eStars reports for DM's. Sorted and delivered mail to Sales Directors DM's. Ensured printers used by IS Team are in working order. Arranged for departmental equipment repairs. Tracks vacation requests on team calendars for DM's. Arranged meetings and seminars coordinates processes, events, and office moves. Assisted with conference call PlaceWare setup. Composed and typed documents for Directors. Updated distributed phone list badges. Enters Facilities requests for repairs general maintenance. Sends and tracked UPS FedEx shipments. Ordered needed supplies for Sales Directors District Managers. Entered new hire setup requests into the SOS system. Located supplies for AE's and arranged for items to be ordered if necessary. Books conference rooms for meetings demos. Collected data and performed basic mathematical calculations. Updated mailroom mailbox layout for new hires, moves transfers. Closed out yearly absence calendars.

Desktop Publishing Specialist

Confidential

administration, Courseware updates, and general administration activities. Edited Personal Systems Reference source documents in PageMaker for accuracy and compliance to established formatting standards. Researched product features to resolve inconsistencies among documents. Recompiled brand and master reference books and updated Lotus database when new products were announced. Secured hardcopy storage of updated PSREF Courseware documents. Error-checked and updated PC Institute course material before it is released to instructors. Created advertising fliers to notify customers, employees, and general public of new and updated courses offered by PCI. Received Peer-To-Peer award from PC Institute in October 2001 for assuming responsibility over and completing project to streamline flier generation and posting process. General administrative activities included: scheduling of rooms for meetings, compilation and dissemination of meeting minutes, verify accuracy of and update Curriculum Development Schedule when necessary, edit source documents for compliance with ISO 9000 requirements, and perform Quality Assurance reviews on PSREF COURSEWARE documents.

Senior Administrative Assistant

Confidential

• Responsible for identifying year 2000 budget overruns and redirecting 1.2 million dollars in expenses to the correct projects.
• Reviewed discrepancies in the 2001 budget for funding reallocation on a monthly basis.
• Assumed role of operations contact responsible for day-to-day efficiency and morale of the team.
• Increased efficiency of the group by implementing new procedures for the ordering and inventory of needed office supplies. Received Nortel PRIDE award in July 2000 for completing this process.
• Organized logistical preparations for offsite conference involving multiple worldwide teams. Received Nortel PRIDE award in Confidential
• for completing this project successfully.
• First point-of-contact for the department. Resolved operational issues generated by internal and external contacts. Managed calendars of group director other team leaders. Screened and prioritized email, voicemail internal mail in order to reduce workload on group director. Created edited PowerPoint presentations for Director and VP level meetings. Performed authorized adjustments to salary and location for team members in financial system. Liaison with other developmental teams, Human Resources, Finance Space Planning representatives in order to accomplish department goals and facilitate the resolution of problems. Tracked and updated labor distribution percentages vacation time for team members. Expedited transitional support for new members for the department. Arranged information technology maintenance support for the team. Orchestrated logistical planning for onsite and offsite meetings. Coordinated travel arrangements for team members. Secured storage of mission-critical hardcopy softcopy documents. Disseminated internal and external documents to the group.

Administrative Assistant

Confidential

Temp-to-hire position with Nortel Networks Succession Management Systems Group. Resolved operational issues generated by team members. Prioritized external mail for attention of department director. Coordinated travel arrangements for team. Responsible for purchase and inventory control of needed office supplies for multiple work groups.

Land Records Technician

Confidential

Converted hardcopy deeds, surveys, plats to digital form using PC ArcINFO MapInfo. Error-checked this information against data received from company clients. Used this information and orthophotographs to create cadastral maps for cities counties in Confidential

.

Confidential

Assembled information and necessary documentation to begin foreclosure referral process for mortgage loans serviced by First Union Mortgage Corporation. Answered attorney's requests for additional information in a timely manner. Assisted other Hutchens First Union personnel with questions about bankruptcies and foreclosures. Processed monthly bankruptcy report to determine Motion For Relief suitability. Fulfilled customer service duties answering telephone calls from mortgagors concerning their accounts.

Merchandiser/Cashier

Confidential

Assisted store customers in completing their purchases. Stocked and rearranged merchandise on store shelves according to established standards. Answered customer complaints and questions received in person and on the telephone. Assisted with the unloading of merchandise from delivery trucks.