PROFESSIONAL SUMMARY

• Seasoned Senior IT Manager, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• More than fourteen years of extensive experience in all aspects of IT systems management including testing, development, quality assurance, deployment and maintenance of software applications. Over twelve years of Automotive/Financial Industry Knowledge especially in areas of end to end business processes related to auto finance loans.
• Strong functional expertise in Customer Relationship Management domain primarily focusing on designing, developing and implementing web-based IT applications to support automotive dealer customer base enabling CRM functions such Marketing, Sales and Customer Service processes.
• Excel at communicating with stakeholders at all levels to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables.
• Effectively training, motivating and mentoring junior team members and developers.
• Superior coordination of user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions.
• Proven record in streamlining operations, driving managing change amongst end-user population and leading projects to full fruition

SELECTED ACHIEVEMENTS

• Managed several IT projects with budget up to 2 Million for new development, system enhancements and application support for Ally Financials' Dealer Portal
• Spearheaded the effort to successfully plan and manage the development and national rollout of the entire Chrysler Financial Point of Sale Portal for US and Canada which supports 3500 Chrysler dealers.
• Managed, Coached and Organized a team with more than 25 resources includes both internal external vendor accomplishing set goals and objectives on time and under budget.
• Solid Technical background with expertise in J2EE technologies, EAI framework, In-depth understanding of Security Identify Management architecture.

Core Competencies:

Professional Experience

Confidential

Project Description

Role Description

As a Senior Project Manager, lead technical solution delivery in the security domains of identity and access management, compliance management risk management

Project Accomplishments

• Successfully directed and managed the complicated On-boarding of over 30 applications into TD's compliance and attestation system. This involved working closely with several application teams to ensure requirements were understood and implemented and tested correctly on time and within budget, Also, acted as a Liaison between the application teams and TD and managed communication among all the teams involved.
• Successfully managed the implementation of two factor authentication for TDAF users. This involved working with several vendors to plan implementation, token requisitions, planning and distribution of security tokens and finally testing with several users to ensure that the implementation worked as expected.

Confidential

Project Description

Role Description

As the Technical Delivery Manager for Dealer Portal provide technical delivery oversight for development initiatives covering key IT technical delivery tasks, resources internal/external, vendors, performing suppliers, contract negotiations, and key technical advisor to business project stakeholders process owners in alignment to Global Marketing Organization Initiatives, Products, Strategy and Road Maps.

Project Accomplishments

• Managed portfolio financials up to 2M which included budgeting for core cluster resources, hardware/software, shared services, and external contractors ongoing sustain support.
• As the Technical Delivery Manager, successfully managed 6 major releases averaging budget of 500k per release and team size of 15 includes onsite and offshore . These releases enabled key dealer services like
• Automating dealer trades for GM and non GM dealers which allowed direct settlement of trades,
• Integrate with DealerTrack TM to process their trade deals via Ally settlement system,
• Online GMPP rating tool which eliminated the need for printing paper rate books
• Introduced the RouteOne TM branded interface to allow immediate access to relevant data during the credit application process,
• Introduced tool which provides dealers access with held offerings reason codes for incomplete contracts,
• Converted several reports from legacy formats into lightweight html format which reduced the report generation time by more than 70
• Implemented web analytics using Omniture tagging for the portal which helped business users to study site usage statistics.
• Remediated 319 of the 333 portal security vulnerabilities identified during Security code scan over a period of 6 months.
• Collaborated with performance solution lead to identify gaps in the Performance test scripts and environment set-up and successfully created a new workload model mirroring production site. This helped to closely mirror Production scenarios during load testing.
• Organized separate task force consisting of 1 onsite 2 offshore resources for monthly site maintenance releases 20 releases which helped streamline overall governance of releases.
• Provided appropriate oversight to ensure compliance to the Ally Standards and achieved a consistent compliance score of 100 all for major releases. This also included ensuring adherence to the tollgate process to seek appropriate project approvals adherence to SOX and other regulatory requirements
• Partnered and collaborated extensively with business product managers to prioritize enhancements/new development during the yearly portfolio planning.
• Acted as an Integration Manager to spearhead integration with other cross functional teams and third party vendors.
• Collaborated with Sustain PM to ensure smooth transition to operations .

Confidential

Project Description

Role Description

As the IT Project Manager for CFConnect provide technical delivery oversight for enhancements/ development initiatives, manage resources internal/external, vendors, performing suppliers, contract negotiations, and act as a key technical advisor to business project stakeholders process owners in alignment to Marketing Organization Initiatives, Products, Strategy and Road Maps.

Project Accomplishments

• Successfully managed 15 major releases averaging a team size of 10 per release includes onsite and offshore resources . These releases introduced several key dealer services which included but is not limited to :
• Quotation tool which integrated with both CF Chrysler OEM systems to generate upto the penny accurate quotes for a given vehicle,
• Monitors and alerts on the portal which provided a real time update to dealers on critical events,
• Real-time qualified leads generation for dealers
• Separate application for home office users with administration and reporting capabilities.
• Successfully planned, managed and completed the National roll-out for US and Canada which included major system enhancements and interfacing with multiple external teams.
• Managed and implemented production monitoring for CF-Connect which included scripts for real-time performance monitoring, system availability and site usage statistics.
• Spear headed efforts to architect Implement significant performance improvements to better the end-user experience. This helped to obtain the stakeholder's sign-off on national rollout

Confidential

Project Description

Project Accomplishments:

• Single-Handedly managed, designed and developed this web application
• Worked closely with business partners to design the screens and other navigational behavior.
• Worked closely with DealerCONNECT Chysler's Dealer portal Team and ensured all the WPO Quality Gates were met and were on schedule
• Developed a detailed Test Plan and designed Test Cases to support Unit SIT Testing.

Confidential

Project Description

Project Accomplishments:

• Designed and Developed webACE-MBAdvantage XML interface used by MBAdvantage application to submit credit applications to ACE
• Designed the specifications for WebACE-DSP integration. Developed Test Cases and Test Plan to support Testing. Modified the existing WebACE interface to support DSP Integration. WebACE-DSP interface is used by DSPs to submit credit applications to ACE.
• Played a key role in selection of vendor for development of WebACE-Chrysler.
• Worked closely with the vendor to design, develop and deliver the application.

Confidential

Project Description

Project Accomplishments:

• Led a team of six engineers in the development of a dynamic web site designed for high performance and scalability.
• Specified the system architecture and design utilizing the UML Analysis and Design Models
• Proposed and implemented alternative solutions to original business requirements that led to reduction in project effort and schedule
• Initiated the use of Struts Web Application Framework, improving our team's ability to create robust web applications at a quicker pace than standard approaches
• Designed and developed the core business model and business rules within the application using Java and J2EE technologies
• Integrated JUnit testing tool with Apache's Ant build tool to automate unit and regression testing to ensure the stability of the system

Confidential

Project Description

Project Accomplishments:

• Gather business requirements from users.
• Prepare scope document and design documents
• Prepare the functional and technical specifications
• Design and implement web pages using Java technologies.
• Resolving Connectivity issues with Databases via interface.
• Writing several complex SQL queries
• Extensive use of session tracking and management. Customize pages for each user everytime they log in.
• Perform Testing
• User training

• Confidential

Project Description

Project Accomplishments:

Writing functional and technical specs, form design, algorithm design, database design, integration, testing, and quality assurance.

Confidential

Project Description

Project Accomplishments:

• Production Support 24x7
• Closely monitoring mission critical jobs
• Scheduling Jobs
• Resolving Aborted Jobs and notifying right resources/ writing patches to the code