Assistant Guest Service Manager Resume Profile, SC - Hire IT People

Transitioning for Hospitality to the field of IT Information Technology, Security Systems and Networking, where my Technical, Organizational Communication skills will be used, developed and polished.

SKILLS

Skill

Yrs Exp

Last Used

Skill Level

Linux/Red hat/CentOS
2
Current
Basic
Windows XP, 2007, 8.1
5
Current
Strong
Windows Server 2008
1
Current
Medium
Disk Imaging
2
Current
Medium
Relational Database
1
2013
Basic
Desktop Support
2
2013
Strong
Client/Support Services
9 mo.
2013
Strong
Microsoft Office Suite
5
Current
Strong
Cisco Routers
2
Current
Medium
Visual Basic
2
2012
Basic
VMware
2
Current
Medium

PROFESSIONAL EXPERIENCE

Confidential

Assistant Guest Service Manager

Train new and current employees in learning how to navigate hotel proprietary software.
Assist guest with Wi - Fi connectivity and troubleshooting.
Troubleshoot peripheral and hardware issues.
Responsible for guest business center computer setup and maintenance.

Confidential

Front Office/Rooms Manager

Maintained network and computer security procedures and protocols.
Responsible for new computer software and hardware installs.
Coordinated software version upgrades with IHG software suppliers, users, and account management.
Processed new employee password request and access privileges.
Maintained daily database maintenance and quarterly user access maintenance to point of sale, key control and property management systems.
Developed point of sale application to process sales and inventory for guest convenience center using visual basic.net.
Remote desktop assistance for troubleshooting and peripheral assistance.

Confidential

Technical Support Coordinator

Provided exceptional customer service and technical support for internal and external voice and data product customers.
Assisted customers with hardware and software issues and identified network/application issues.
Provided detailed information on setup/configuration of data, PC and voice products.
Verified provisioning and resource tools to diagnose device and network issues.
Used trouble ticket system for tracking customer interactions and problem resolution.
Evaluated PC Operating systems, specifically device manager and TCP/IP configuration using on-line resources to resolve issues.

Confidential

Front Office/Reservations/Revenue Manager/In-House IT Administrator

Provided 43,000 annual payroll savings by performing multiple positions.
Maintained network and computer security procedures and protocols.
Maintained daily and quarterly database maintance.
Assisted Corporate IT Engineer with other hotels within company as needed with database and connectivity issues as needed.
Coordinated software version upgrades with Marriott software supplier and users.
Assisted guest with connectivity issues in regards to VPN and wireless access.
Implemented virtual assistance to other full service hotel that utilized Marriott's proprietary property management systems within the company.

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Assistant Guest Service Manager Resume Profile

SC

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