Profile

A performance-driven, successful and results-oriented management and administrative professional with over 20 years of extensive organizational support and sales experience in the customer service industries. Proven success in growing a business, reducing expenses, increasing profits, and providing strategic assistance to other areas within the company to develop a cohesively managed business. Exceptional communication and management skills with the ability to inspire confidence in customers and gain trust through attentive service and efficient problem solving. Outstanding presentation skills, as well as professional appearance and demeanor.

Customer Relations and Sales | Strategic Planning and Growth
Customer Service and Retention | Revenue Growth / Expense Management
Client Relationship Management | Coaching and Motivating Staff
Training and Leadership | Staffing and Management Development

Skills

• Solid foundation and experience in all aspects of managing a business, including sales, accounting, finance, economics, and human resources.
• Exceptional knowledge and experience in the fiscal, marketing, and human capital areas of the daily operations of businesses, as well as account management and client relationships.
• Business management skills include purchasing, inventory control, business accounting, workflow coordination and process improvements with an emphasis on cost-savings and efficiency.
• Team leader with a proven ability to train, motivate and supervise others to achieve established goals.
• Continuously surpass sales quotas, exceed expectations, add value to every project, and motivate personnel to reach sales goals.
• Well-traveled individual who enjoys working with customers and colleagues from diverse cultures and backgrounds.
• Able to build productive relationships, resolve complex issues, and win customer loyalty.
• Personable, friendly, and compassionate customer service skills, that transition into all areas of business.

Experience

Confidential, Hartford, Pa 2010 - 2011
General Manager
Maintained a positive and professional customer service oriented attitude while managing the daily operations of the convenience store, including ordering supplies, training staff, supervising employees, promoting sales, checking inventory, running reports, processing invoices and payroll, as well as balancing cash transactions and deposits.

Accomplishments:

• Increased location sales by over $1000 a week.
• Introduced a variety of new items to inventory.
• Strategically selected to travel to other stores to train employees.

Confidential, Mehoopany, Pa 2008 - 2010
Technician
With a safety-conscious mindset, ran high-speed converting and packing equipment, controlled the process from computer terminals, and performed preventive maintenance on equipment. As a team member, stayed involved in accomplishing daily productivity goals; took charge of incidental situations; and professionally confronted business-related issues.

Accomplishment:

• As part of a cohesive team, kept production flowing, met daily performance goals, and maintained a high level of quality expected by consumers.

Confidential, Kingsley, Pa 2004 - 2008
Manager
As location manager, handled the daily operations of the convenience store, including ordering supplies, working with vendors, training and supervising employees, promoting sales, hiring and dismissing staff, checking inventory, running reports, processing invoices and payroll, as well as balancing cash transactions and deposits.

Accomplishments:

• Increased location sales by over $70,000.
• Selected to travel to other store locations to reorganize and train employees.

Confidential, Scranton, Pa 2003 - 2004
Customer Service
Professionally provided information to investors, policyholders, insurers and/or financial advisors, field force and home office staff. Received, evaluated, and efficiently answered customer inquiries. Effectively promoted products and services, and provided technical guidance, information and procedural advice on a variety of complex customer service issues requiring knowledge of financial products and transactions.

Confidential, Kingsley, Pa 1998 - 2003
Head Teller
Performed all aspects of customer service, deposits, data entry, accurate bookkeeping, selling and receiving money, balance vault, research, answer multi-line phone, collections, provide letters of verification, problem-solving of customers accounts. Responsible for cash/checking deposits, processing loan payments, opening accounts, activating direct deposit accounts, ATM, and debit cards. Maintained proper cahs limits, cashed checks, issued cashier checks, money orders, traveler\'s checks, cash advances, and fund transfers.

Acomplishments:

• Over $4000 in coin sales in an extremely small residential area.
• Ranked in the top 5 for referrals in 2002 and 2003.
• Ranked in the top 10 in referrals in 2000 and 2001.

Computer Skills

MS Windows XP, Word, Excel, Outlook, Quicken

Education
A.A.S., Business Administration and Management (pursuing)