SUMMARY

• Over 5 + years of ITexperience in System Analysis, Design and Development with 2+ years ofexperience in Sales force Administration, Configuration, Development.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• AnalyzedSales, Marketing, Customer Service and CustomerSupport business processes used bysalesforce.comcustomers and recommended ways to improve their processes usingsalesforce.com.
• Worked on various salesforce.com standard objects likeAccounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies..
• Created multiple visual force pages for various requirement needs.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in databases such as Oracle, SQL and MySQL.
• Implemented case management automation (on Case Object) to track and solve customer\'s issues. Implemented Email-to-Caseentry and Manual case entry for entering customer\'s cases in Cases Tab.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

Technical Skills:

Force.com: Apex Custom Controllers, Apex triggers, Visualforce Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL,SOSL, Sandbox testing.
Tools: Flow Designer, Informatica PowerExchange, CastIron, Dataloader.
Database: MY SQL, Oracle9i,
Operating Systems: Windows 9X, 2000, Vista, Linux
Web: HTML, CSS, JSP, SOAP, WSDL,XML
Languages: C, C++, JAVA, JAVA Servlets, JSP, Adobe Flex 3, Action Script 3.0

Professional Experience:

Company: Confidential, Nov 11 - Sep 12
Federal Client : Confidential
Role: Salesforce Developer/Admin

FDA Conference Center Tool : Project team is involved in developing an online collaboration Innovation Pathway 2.0 FDA Conference Center Tool. This tool is a real-time collaborative workspace where FDA staff, medical device developers, and external FDA partners can discuss the technology, intended use and the unmet public health need. The FDA Conference Center will provide clear and documented processes for reviewer and innovator collaboration; an electronic workspace for both internal and external FDA partners.

Decision Support Tool: The purpose of this project is to develop an online application, hosted on the Force.com platform, supporting the Innovation Pathways Decision Support Tools. FDA reviewers will use the interface to enter and maintain Devices and their related Intended Use. In addition, reviewers will use the interface to enter and maintain all Effects, Safety Issues, and Test Requests and Objectives associated with each device’s Intended Use.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with chatter Implementation which is a collaboration application that helps connect with coworkers, partners and innovators inside the Conference Center and share information securely and in real time.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Administer salesforce.com SFA setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Designed and developed Visualforce pages for salesforce users as per the requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in developing automated e-mail service.
• Utilized Apex data loader in handling massive amounts of user data.
• Our team installed and deployed Organizational view using Apex Triggers.
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com

Environment: Java, APEX, Chatter, DataLoader, SOQL, Informatica Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows.

Client: Confidential, Oct 2010 – Nov 2011
Location: Norwalk, CT
Role: Salesforce Developer

Project team is involved in implementation of 2 complete projects.
1) Call Center Cancel Refund Process : Project team is involved in using Salesforce.com platform as part of new process being established for Call Center scripting for Membership cancellation and Refund. Enhance Cancellation and Refund processes and procedures used by Live Agents, in order to maximize service quality, customer satisfaction and net revenue for Adaptive programs. Provide Live Agents with capabilities necessary to effectively manage cancellation and refund process and procedures. Script cards are used by the Live Agents In order to interact with customers.
2) Retention And Dynamic Script Cards : Project team is involved in using a new tool FLOW DESIGNER for easy implementation of business process. Re-platform the existing live agent scripts to Salesforce’s FLOW tool. FLOW provides flexibility for script card maintenance and lends the architecture that enables the ability to present scripts based on client or other determined variables. This functionality is both critical and necessary to nimbly meet the business needs as it expands. To increase net revenue and retention rates to canceling members by leveraging a BPM tool inside the Salesforce platform with potentially adding the web and IVR platforms at a later date.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed various Visual Force Pages for SalesForce users as per requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in developing automated e-mail service.
• Utilized Apex data loader in handling massive amounts of user data.
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Confidential
• Integrated salesforce with AS400 and Siebel
• Used Flow Designer to create complex workflow for call center scripting

Client: Confidential, Oct 2009 – Sep 2010
Location: Mt Laurel, NJ
Role: Salesforce Administrator

Project team is involved in incorporating data from the various systems into Salesforce to provide the sales representatives with complete view of customer information for contact calls. The billing and subscriber data is loaded into Salesforce using Informatica Cloud and utilizing the OnDemand Data Synchronization Service to publish User, Product and related custom objects. Additionally email correspondence with subscribers is integrated with the account and contact records enabling both telephone and electronic correspondence to be maintained in one location.

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created users, roles, public groups and role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers..
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Did the data integration process using Informatica by using PowerExchange.
• Implemented case management automation (on Case Object) to track and solve customer\'s issues. Implemented Email-to-Case entry and manual case entry for entering customer\'s cases in Cases Tab.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatica Cloud, Force.com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Adobe Flex 3.

Client: Confidential, May 06 to Dec 07
Location: Delhi, India
Role: Java Developer

Loan processing module for Central Railway of India: It is Asia’s 1st largest society having 1-lakh 85 thousand shareholders that time. This System includes Online Application for Loan Processing throughout India only for the Railway Employees. This includes determining loan amount, scrutiny of the Applicant’s details, Surety, Certification, Loan Granting, Loan Recovery etc. Investigations showed that a major re-vamping of the application was required in the following areas:

Architectural changes
Application level changes
Operating level changes
Database level changes

Servlets/JSP is used with Eclipse 2.0 as IDE and WebLogic 6.0 as the Application server. GUI development was done using JSP, HTML and CSS. Oracle 8i is used as a back end.

Responsibilities:

• Used JDK 1.3 for development.
• Used WebLogic 6.0 application server and created Data Source and connection pooling to get the connection and perform database operations within the Java code.
• Used Front Controller design pattern.
• Gathering requirements from the business analysis team.
• Used Clear case as a version control.
• Created HTML, CSS, and DHTML pages for front-end.
• Used JSP for developing the web pages with HTML and Servlet as a controller for web pages to develop the application on MVC design pattern.
• Worked with the DBA for SQL queries and implement the same in Java code to perform the database operations.
• Java database Connectivity (JDBC 2.1) is used to perform operations with backend using DAO pattern.
• Performed Unit and integration testing on the local box and functional testing on the test server.
• Used Eclipse 2.0 as IDE to develop the Java code.
• Designed and ImplementedJSPfor betterUser Interfaceto get Desired Look and Feel.
• Implemented JDBC for database manipulation.
• Involved in Integration testing, Bug fixing and documentation.
• Used Log4J components for logging.
• Written use cases for unit testing using Junit.

Environment: JDK1.3, Eclipse 2.0, Oracle 8i, WebLogic 6.0, Windows XP, MS Visual Source Safe Version control.

Educational Details:

B.Tech in CSE