Objective

• To obtain a career in an organization where I can utilize my skills in the areas of Network Administration, Windows Server Administration, Customer Service and Lan/Wan Technology.
• Hardware PC workstations, Macintosh computers, Compaq servers, Dell servers, laptop computers, modems, printers, scanners, digitizers, CD-ROM's, hard drives, sound/video cards, Cisco network routers, Cat5 wiring, RGB light valve and CRT projectors, and memory modules.
• Software DOS, Windows 3.x, Windows '9x, Windows 7 Professional, Windows 2000 Workstation/Server, WIN 2K3 Server, Win 2K8 Server, Win 2K12 Server, Citrix Presentation Server, VMware ESX Virtual Center, Vsphere Client 4.0, Novell NetWare, Citrix Winframe/Metaframe, AS400, Ghost, Altiris PC Transplant, Powerquest, Maximo 4.11, Microsoft Office, Soft Solutions, PC Docs, Centricity, Netapp Storage, Lotus Notes, Checkpoint Firewall, Microsoft Outlook, Exchange Server, Microsoft Project, WordPerfect for Windows, Microsoft FrontPage, IIS, Proxy Server , Shiva Modem, Cheyenne Arcserve, Veritas Backup 9, Secure ID, Mcafee Help Desk, Remedy, Laplink, PC Anywhere, Tivoli, Peregrine, Nortel VPN, Citrix Xen Apps, SMS software delivery, SCCM, Microsoft Deployment Tool Kit..

Employment

• Performing P2V Physical to Virtual server migrations and all aspects of Virtual server administration and support through Vsphere client 5.0
• Confidential Working as a Contract Windows Server Administrator dedicated to maintaining all Windows OS support in JPMC Global environment including 18000 Windows Servers throughout the world.
• Responsible for supporting the daily production support, health, and compliance of all Windows servers both physical and virtual globally managing all service delivery resiliency, efficiency, and audit programs as well as ensuring engineering standards and products are integrated across the Windows physical and virtual platforms. The scope of responsibilities will entail trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment. This role will also be responsible for supporting key technology initiatives including virtualization, data center, disaster recovery and capacity planning. Confidential Working as a Contract Windows Server Administrator dedicated to maintaining all Hardware and OS support in EMIT GBO for 6000 Windows Servers throughout the world.
• Supporting Windows 2000, 2003, 2008 and 2012 server operating systems.
• Monitoring and maintaining all aspects of server OS utilizing SCOM, ESM , SCCM and other tools.
• Plan and Implement Changes intended to: Roll-out patches, new versions of system software and firmware of supported servers
• Level 3 problem resolution in ITSM ticketing system
• Server buildout and installation for internal and business projects
• Working closely with various infrastructure teams to leverage XOM best practices to ensure optimal support and business productivity within the Exxon Mobil Infrastructure.
• Providing final resolution to all escalated calls via internal knowledge or vendor supported assistance.
• Operating System SME dedicated to working directly with Microsoft to achieve optimal performance from the windows server operating system in the Exxon Mobil Infrastructure.

Confidential

Worked as a Contract Windows Server Application Support Analyst on the ITC DCA Windows Server Team.

• Working with application developers and application support teams to configure and support Web hosted applications in the Chevron IT Infrastructure.
• Support and administration of physical and virtual windows servers running Windows server 2K3 and 2K8.
• Responsible for the dispatching. monitoring, and ticket coordination within the ITSM Remedy ticket queue for the ITC DCA Windows Team. Generating daily metrics reports through ITSM Analytics tool and facilitated daily team huddle meetings.
• Citrix presentation Server and Access Manager. Worked with Citrix across varying versions XEN App 4.0, 4.5, and 5 .
• Worked with VMware ESX Server 4.1 and Netapp Storage to provide backups of virtual environment.
• Managed Exchange 2003 Windows based servers including mailbox quotas , mail store configuration and backup of all mailboxes.
• Netapp Storage Administration and configuration of DR and backup solutions
• Hosted Citrix Xenapp 6.0 on VMware ESX server 4.1 Virtual Infrastructure
• Performing P2V Physical to Virtual server migrations and all aspects of Virtual server administration and support through Vsphere client 4.1 and 5.0.
• Responsible for the provisioning and configuration of Physical and Virtual servers.
• Monitoring and resolving Level 2 incidents and tasks within the Remedy DCA Windows Queue.
• Patching and supported the ESX Hosts and utilized Linux command line to manage Host Servers Maintenance Mode .
• Providing support for all web servers running IIS.
• Working closely with various infrastructure teams to leverage CITC best practices to ensure optimal support and business productivity within the Chevron Infrastructure.
• Providing final resolution to all escalated calls via internal knowledge or vendor supported assistance.

Confidential

Worked as Internet Services and Windows NT Analyst at the Confidential

• Monitor and troubleshoot global mission critical Windows NT/2000,2003 IIS Internet servers, OS and Applications with the use of Patrol, Spectrum, keynote and Sitescope.
• Worked directly with trade floor leads in order to ensure successful internet transactions.
• Uses high degree of initiative while providing phone and remote control via PC Duo and PC Anywhere technical support to HP Windows and HP Internet Operations customers while analyzing problem impact to customer and company. Communicate impact information to management and affected customers.
• Configure and open and close firewall ports on checkpoint firewall.
• Assist customers in resolving highly complex problems related to networking or single workstations as well as server and application issues using existing practices and policies. Developing new practices and policies to improve customer experience.
• Identify problem calls that require escalation and escalate to other support groups i.e. Network or UNIX support when the issue falls within the set parameters.
• Communicate information to other support groups higher and lower level that are engaged in solving issues.
• Continue to monitor escalated issues to ensure that they have been satisfactorily completed within service level agreements. Develops recommendations on ways to solve issues in a more timely manner if needed.
• Monitored VPN servers in local container and maintained and upgraded those servers as needed.
• Administration of Accounts and Shares Globally via Active Directory.
• Maintain, install, and upgrade computer hardware and software on Windows NT/2000/XP systems.
• Provide support for all Virtual Servers through ESX Virtual Infrastructure Client 2.5 including P2V migrations and routine monthly patching.

Confidential Worked as a Contract Senior Desktop Support Technician at the Confidential dedicated to the daily IT operation of the facility maintenance department in Houston and several field locations.

• Administer and maintain the active directory tree user accounts, machine accounts, NTFS and share permissions
• Image, configure, and deploy new machines utilizing PC transplant and Ghost.
• Monitor, diagnose and resolve all hardware and software issues on servers and workstations.
• Maintained and supported VPN server, setup security policies through utilizing GPO's in the AD infrastructure.
• Migrated all servers from NT 4.0 to Windows 2K3 Server.
• Administered Maximo 4.11 computerized maintenance system.

Confidential Worked as a Contract Desktop Workstation Engineer dedicated to the daily hardware and software maintenance of 70 Dell workstations in a medical enterprise enviroment.

• Image, configure, and deploy new machines utilizing Norton Ghost.
• Monitor, diagnose, and resolve all hardware and software issues on workstations.
• Providing UNIX maintenance and desktop support.
• Calibrate high resolution monitors.
• Supported GE PACS Centricity radiology software.

Confidential Worked as Desktop Support Analyst dedicated to providing telephone and hands on support in a Windows 2000/XP environment.

• Imaged and configured new machines utilizing Ghost and Powerquest.
• Created Exchange accounts and configured the outlook client for users.
• Diagnosed and repaired Dell workstations and laptops.
• Administered Active Directory to add user accounts, change passwords and add computers to the directory.
• AS400 administration and connectivity added desktop connections to the AS400 environment.

Confidential Worked as Contract Desktop Support Specialist dedicated to providing end user resolution and support for 1800 users.

• Created home directories and assigned folder permissions in a NT 4.0 environment.
• Created Exchange accounts and network user accounts.
• Supported Remote Access server and account management on a NT 4.0 Server.
• Configured outlook client profiles.

Confidential Worked as Contract Network Administrator dedicated to providing account administration and network printing configuration throughout the enterprise.

• Account administration in a Novell 4.11 environment with 14,000 user objects.
• Configured all network printers using HP Jet Admin and Pconsole.
• Administered and developed LAN department Intranet website utilizing IIS 4.0 and FrontPage.

Confidential

Worked as a Contract Technical Support Analyst dedicated to providing application and operating system support for 2000 remote users.

• Provide remote support for users utilizing RAS and Citrix winframe.
• Administer password and server security functions.
• Provide firewall support.
• Image and configure NEC laptops.

Confidential Worked as Contract Desktop Migration Deployment Consultant dedicated to implementing and deploying enterprise system solutions for desktop workstations running in the Windows NT environment.

• Worked directly supporting trade floor requiring prompt and specialized service.
• Installed and configured various software on desktop computers.
• Analyzed and resolved hardware/software/network conflicts at the desktop.
• Implemented Y2K compliancy software on various applications.
• Worked as project lead.

Confidential Worked as Level 2 Technical Support Analyst dedicated to providing solutions to software application and operating system issues running under a Novell 4.1 and Windows NT 4.0 environment.

• Provided telephone software support to 2,000 users.
• Resolved Hardware/Software/Network conflicts at the Desktop.
• Designed and administered company Intranet utilizing IIS 2.0 FrontPage.
• Setup network accounts, Exchange mail accounts, and edited login scripts.

Confidential Worked as Contract Technical Support Specialist dedicated to installing software, upgrading hardware, and supporting end users on various software. Responsibilities included:

• Installed various software and upgraded hardware on desktop systems.
• Provided end user technical support on the Microsoft office suite and Windows 95 operating system.
• Wrote company homepage utilizing HTML programming.

Confidential Worked as a Contract Software Application Tester in the software application and development department of the computer software business unit. Responsibilities included:

• Tested various third party software to ensure user satisfaction.
• Troubleshooting Hardware/Software conflicts.
• Revised and edited test script.
• Provided complete spreadsheet analysis on all tested products.

Confidential

Worked as Contract Administrative Support Specialist in the ABU Process Plant Department that integrates real time computer systems in process control plants. Responsibilities included:

• Produced proposals and customized graphics presentations.
• Provided software and hardware installation support for 18 users.
• Provided application software support on Windows 95, Microsoft Office, Lotus Smart Suite, CorelDraw, and PageMaker.
• Wrote and conceived PPABU Departmental homepage utilizing HTML on the web.

Confidential Assigned to a six-month rollout project with TransTexas Gas in Laredo, TX as a Contract Computer Software and Hardware Installer. Responsibilities included:

• Analyzed old computers and upgraded all PC's to Windows 95 and Microsoft Office software.
• Provided training to 8 users on Microsoft DOS to Microsoft Windows operating environment.
• Installed/upgraded hard drives, printers, and scanners.
• Developed a natural gas drilling schedule using Windows based Microsoft Project.

Confidential Installed diagnosed and supported Microsoft Windows and Macintosh software as a Contract Computer Analyst.

• Analyzed needs purchased and configured 5 personal computers. Installed DOS upgrade, Windows 3.11, Microsoft Office, CorelDraw, and PageMaker.
• Configured modems and printers.
• Assisted in the installation of the network and served as the network administrator on Novell NetWare 2.01.
• Organized the client database.

Confidential Designed and produced Multimedia presentation using PowerPoint, Astound, Freelance Graphics, Adobe PhotoShop, and CorelDraw. Staged presentations of the finished program to large audiences utilizing various equipment including liquid crystal diode projection panels, RGB light valve, CRT projectors and digital concert sound systems. Extensive installation and use of sound/midi cards.