• Highly analytical, dynamic, and innovative professional, with more than 10 years of extensive experience in configuration, installation, testing, and troubleshooting, combined with history of improving organizational operational functions. An experienced professional in supporting network issues involving CCNA and CCNP level knowledge on enterprise size networks.
• Knowledgeable of network engineering and satellite communications and experienced in leading all phases of computer networking LAN/WAN , implementation, configuration and troubleshooting.
• Competent in conducting analysis, immediately recognizing issues, developing effective resolutions with an emphasis on troubleshooting and the incident management process. Also ensuring that business and technical needs are addressed, and administering configuration based on the design and solution as required.
• Skilled at the escalation process, as well as collaborating with internal and external organizations to resolve complex technical issues.
• Effective leader able to oversee and maintain smooth flow of network functions.
• Capable of multitasking in fast-paced, 24 x 7 x 365 environments.

Confidential

Senior NOC Engineer

• Take charge of supporting and maintaining wide area network WAN and core network connections for all Marriott International and partners hotels and properties
• Manage all calls from Marriott properties, support teams, and associates
• Oversee all documentation functions and ensure quick response to all inquiries
• Monitor the team e-mail queue, ticket queue and alarm board to support network events
• Create trouble tickets and thoroughly follow the incident management process from inception to closure
• Experienced in utilization of escalation process when needed
• Perform duties in a 24x7x365 environment ensuring SLA's are met
• Work with partners and Internet Service Providers in troubleshooting and configuration

Confidential

Technical Analyst

• Take charge of supporting and maintaining wide area network WAN and core network connections for all Marriott International and partners hotels and properties
• Manage all calls from Marriott properties, support teams, and associates
• Oversee all documentation functions and ensure quick response to all inquiries
• Monitor the team e-mail queue, ticket queue and alarm board to support network events
• Create trouble tickets and thoroughly follow the incident management process from inception to closure
• Experienced in utilization of escalation process when needed
• Perform duties in a 24x7x365 environment ensuring SLA's are met
• Work with partners and Internet Service Providers in troubleshooting and configuration

Confidential

Associate Technical Analyst

• Take charge of supporting and maintaining wide area network WAN and core network connections for all Marriott International and partners hotels and properties
• Manage all calls from Marriott properties, support teams, and associates
• Oversee all documentation functions and ensure quick response to all inquiries
• Monitor the team e-mail queue, ticket queue and alarm board to support network events
• Create trouble tickets and thoroughly follow the incident management process from inception to closure
• Experienced in utilization of escalation process when needed
• Perform duties in a 24x7x365 environment ensuring SLA's are met
• Work with partners and Internet Service Providers in troubleshooting and configuration

Confidential

IT and Operations Associate

• Effectively dealt with all IT department issues, such as IP phone, company cell phone, and end user support functioned well in supporting the LAN and WAN simultaneously
• Led the successful implementation of a new cost effective WAN link to headquarters
• Performed correct evaluation and troubleshooting of various closed-circuit television CCTV industry related products

Confidential

Engineer I

• Complied with an extensive test plan in testing satellite routers, modems, and receivers
• Displayed exceptional knowledge of modulation coding and daily use of VeriWave WaveTest 20 Traffic Generator with WaveApps and WaveQoE to run IP traffic from end to end over L-Band and Ethernet
• Conducted examination of test cases, including throughput, latency, packet loss, jitter, and various unicast and multicast scenarios
• Identified bugs in every revision of code until product completion
• Recognized as an effective staff member, responsible for the verification of full system functionality of the IP enabled Advanced VSAT Network architecture
• Rendered assistance to sales engineers and team regarding demonstrations and troubleshooting of various topologies

Confidential

Senior Technical Repairs Technician

• Assumed full responsibility in troubleshooting, upgrading, reporting, and completing all necessary service on analog and digital video recorders and CCTV equipment
• Spearheaded all computer laboratory scenarios and determined solutions to new products problems
• Accurately reported service data and ensured compliance with the quality checklist process to establish positive customer relations
• Offered support in handling technical calls related to the products and assured active participation in CCTV training, which included network viewing software and hardware, and other new products
• Worked as the primary customer contact for all pre-installation problems and installed software on digital video recorders through the use of network commands