Summary:

I'm a highly adaptable and seasoned manager and IT analyst 15 years with great organization, leadership and communication skills, and able to disseminate technical concepts, needs and processes to all audience levels, and capable of working both independently and collaboratively across technical and business organizations. I appreciate the process and ROI of ITSM frameworks, and am versed in ITIL, SDLC and PM methodologies. I value understanding and implementing new technologies and have leveraged technical and business acumen to provide product development and design solutions, implement process management and build relationships. I bring critical thinking, root cause analysis and solution proposals to my work, and enjoy contributing to the winning team.

Skill sets:

• Knowledge and use of:
• IT Management: ITIL, PMI PMBOK , SDLC, SQLC, Primavera
• Operating Systems: Microsoft Windows XP,7/8, Windows Server W2K3, W2K8 , Linux - Ubuntu
• Tools: HP Service Manager, TRAC, Robocopy, Microsoft Visual Studio, Office, Visio, Excel, Project
• Programming Language: Assembler, PowerShell, Java
• Query Language: Lucene, Verity
• Front End Technologies: HTML, IBM Workplace XT, CSS
• Frameworks: AD, .NET, Hadoop
• Databases: MySQL, DB2, HDFS, HBase
• Supported applications:
• IBM FileNet P8 versions 3.5, 4.5, 5.1
• IBM Content Collector
• IBM Content Search Services
• IBM StoredIQ versions 6.x, 7.x
• IBM eDiscovery Manager and eDiscovery Analyzer
• Apache Hadoop Hadapt management
• HP Autonomy Digital Safe / Audit Center

Experience:

Technical Analyst

Confidential

Technical Analyst

the nation's largest IT environments. Provision existing and project implementations of applications and infrastructure to support eDiscovery and Compliance needs capture, retention, query and delivery of eDiscovery/litigation-requested data . Define and deliver application feature requirements, and support liaison and collaboration between the internal Systems departments, stakeholders and customers. Research and leverage understanding of upstream and downstream environments, cultures, policies and constraints. eDiscovery Search Team analyst.

Roles and responsibilities:

• Technical Analyst project responsibilities for new technologies, data migrations and system upgrades related to Enterprise Discovery and Compliance requirements.
• Team member of successful individual project implementations of Hadoop, StoredIQ and Autonomy within the last 24 months, including a migration of approximately 1 billion objects to HDFS from IBM FileNet P8 3.5.
• As eDiscovery SME, collaborate with vendors IBM/HP/Hadapt , internal systems groups, and project development teams Exchange, Lync, SharePoint defining technical and end-user design, data, and metadata deliverables.
• Research and produce technical specifications and BRD's.
• Facilitate and conduct peer reviews for requirements, uses cases and code.
• Support and troubleshoot ETL processes and issues during data migrations.
• Create data and test cases for Infrastructure, Development and Production environments for smoke, sanity and regression testing on FileNet P8 5.1/ICC, Hadoop, StoredIQ, and Autonomy/Digital Safe collections.
• Perform all supported platforms User Acceptance testing prior to deliverables release.
• Research and produce installation, deployment, CM and user documentation for all areas of responsibility, including application User Manuals, cheat sheets, and Best Practice documents.
• Confer, analyze and document discovery requirements with the primary customer Corporate Legal Department .
• Develop and build technical solutions in response to proactive, court-ordered and internal discovery requests to provide short and long term production and delivery needs.
• Support and troubleshoot Production eDiscovery environment service issues.
• Collaborate with application and hardware owners to troubleshoot production data collection, ingestion, indexing and recovery issues.
• Support discovery search team request fulfillment from IBM FNP8, Hadapt Hadoop, IBM Stored IQ v6 v7 , HP Autonomy Audit Center and Digital Safe data collections.
• Advise eDiscovery Team members on complex or class action SQL query design and delivery against all supported platforms, inputs and data types Exchange, structured/unstructured, SharePoint, web, social media, etc. .
• Issue identification, assessment, classification and recording in HPSM and TRAC.
• issue investigation and diagnosis, including escalation to team or SME, or ownership assumption, as required.
• Monitor and communicate resolution progress and closure.
• Research, develop and implement eDiscovery Search Team Quality Assurance methods and procedures.
• Maintain and report environment and work queue metrics on a weekly and ad-hoc basis.
• As an eDiscovery Search Team analyst, perform production discovery request fulfillment from IBM FNP8, Hadapt Hadoop, IBM Stored IQ, HP Autonomy Audit Center and Digital Safe data collections, using custom and vendor UI's.

Certified Auto Body Technician/Manager

Confidential

• Successfully performed all functions at several dealership, consolidator and single owner auto body collision facilities, leveraging past technical experiences and soft skills to provide exemplary customer service and satisfaction. Confidential of unibody, frame, and refinishing repair techniques, efficiencies, and best practices. As a manager, conducted all aspects of interaction and negotiation with customers, insurance representatives, parts and material suppliers.
• Developed several estimating guides for specialized bus and RV panel repairs, facilitating consensus between the repair shop and insurance adjusters of the repair plan and cost. Managed the scheduling and repair process using PM and TQM techniques, whilst maintaining a review of delivery KPI's for weekly and monthly goals.

Management role:

• Operations management for 8 employee workforce, with customer service, technician employment, production, facilities and materiel management, order services, and training responsibilities.
• Improved gross revenues by 16 in my first year of management, after 4 years of stable but stagnant sales.
• Improved gross revenues by 18 in my second year.
• Conducted retail automotive repair and refinishing service sales from 100 to 20,000.
• Improved consumer auto refinishing ticket sales by 45 .
• Researched safety procedures and trained personnel in compliance with OSHA regulations.

Technician role:

Industry standard collision repair and restoration of rail and unibody domestic and import automobiles, RV's and large commercial vehicles.

• Diagnosis and repair of power, transmission, electronic and safety modules.
• Heavy hit specialist.
• Expert Chief, Celette and Car-O-Liner frame technician.
• Use of Shark, Genesis and Car-O-Liner measuring systems.
• 99.2 CSI rating.

Product Development Manager

Confidential

for unattended audio/video devices used in business television satellite networks and POS media, in addition to CCD devices and control solutions marketed to law enforcement and medical equipment providers.

Management role:

• Learned and employed the SDLC process framework for software development, testing, defect detection and mitigation, reporting, and release management.
• Communicated project development plans, status, risks and mitigation strategies to management.
• Built solid relationships with customers, vendors, manufacturing teams and management to determine and refine requirements, design solutions, and to resolve issues. Understanding customer requirements resulted in the introduction of 2 new products in an 18 month span, ultimately producing an annual 22 gross revenue increase.
• Development role:
• Mainly implementing Microchip PIC18x and PIC16x RISC processors, coded and compiled within various microprocessor/controller development tool suites.
• Designed circuitry and routed PCB's in AutoCAD, SchemaGL and PADS.
• Designed PCB enclosures specific to the application in AutoCAD.
• Created and executed test plans, documented test results, and resolved defects.
• Developed and built boundary test hardware, for all loaded PCBs prior to insertion in target devices.
• Coordinated and implemented a cellular manufacturing process, resulting in a time-savings of 15 per unit.
• Coded 16- and 32-bit programs to provide emulation of uplink data stream for TVRO applications, saving QA staff and end-users the cost of real-time uplinking for the test of peripheral equipment.
• Familiarity and use of major manufacturers' lines of analog and digital components, including CMOS and TTL discrete logic components, Microcontrollers, Linear circuits, Data Transmission Circuits, DTMF, Line Drivers, Receivers, Transceivers, UARTs, Interface circuits, ADCs, DACs, PLDs, PROM's, EPROM's, and SRAM's.
• Familiarity and use of through-hole and SMD processes and components.

Operations Manager

Confidential

• Initially employed as an installer performing sub-contract equipment installations MATV systems was promoted to Operations Manager, with responsibilities for a 25 employee workforce.
• Managed materiel and personnel requirements using project management methods for several multi-site satellite TVRO VAR equipment modification contracts, including an 880 site installation contract.
• Refined the existing Master Plan, strategies and processes through review of the staffing and compensation levels, ultimately reducing permanent staff positions in favor of sub-contractors by 25 .
• Learned the power of delegation.
• Designed, implemented and maintained an EEM product code Borland Paradox inventory database to replace a manual system, reducing the pull inventory to less than 6 .
• Defined and procured warehouse materials for inventory storage and recovery during a facilities upgrade.