IT Training Instructor/Technical Support Specialist/Adjunct Faculty College Instructor

• Trained teachers and support staff on computer fundamentals and the methods of integration of technology into the classroom using Train-the-Trainer techniques.
• Facilitated contractor training sessions and workshops for educational projects and software programs.
• Coordinated and maintained school's four computer labs.
• Assisted Tech Coordinator Manager, with Windows NT and 2000 environments using PC and MAC platforms performing installations, configurations and troubleshooting school's 1000 computer network system and Tech Support Helpdesk requests.
• Negotiated contracts with vendors for capital purchase expenditures and acquisitions.
• Composed and edited Tech Support's Standard Operating Procedures and Student Technology Guidelines.
• Designed, wrote, and created computer training curriculum for staff members and conducted surveys, produced PC Lab calendars, and technical all-staff e-mail notifications.
• Traveled to conferences, seminars, and workshops, to receive updated technology information for staff dissemination and implementation.
• Organized, evaluated, and assessed, student/classroom multimedia needs and developed strategic plans to fulfill state-mandated Common Core Curriculum and requirements using Charlotte Danielson's Frameworks for Teaching Methodology.

PROJECTS INITIATED AND/OR LEAD AS TECHNOLOGY DIRECTOR:

• Created and implemented systematized automated processes for Help Desk Tickets and Repairs by creating a tech support e-mail account and monitored it for servicing which had reporting online tracking and reporting capabilities via Microsoft Outlook
• Created a Technology e-mail account for e-Check-out Laptop Cart reservation and for general inquiries and tech-sharing resources
• Created a webmaster e-mail account posting information to the school website
• Negotiated contracts with Educational vendors for hardware, service agreements, software, , curriculum, and training services e.g., SmartBoard, various online educational subscriptions
• Scheduled and set-up Professional Development workshops, speakers, and technology training, was in process of developing a school calendar to reflect all PD Dates and opportunties
• Developed a school-wide Acceptable Use Policy
• Managed Technology for online tests STAR, Discovery Education, and Parcc Practice and Exams
• Initiated the development and design of a school-wide Common Core technology resources document that was to be shared as a link on the school's website for teachers, students, and parents
• Initiated the creation of a 3 year school-wide Technology Strategic Plan
• Supervised, assigned, and maintained over 200 technical devices in entire school and kept all functioning and working properly with the assistance of a subcontracted IT Technician, including MAC Computers, PC laptops, projectors, audio visual devices, and various other computer peripheral devices
• Initiated and implented first-time for public schools, 3 online classes by Connexus Education and Pearson for middle school students. The online classes consisted of Mandarin Chinese An Introduction to Entrepreneurships, and, An Introduction to Information Technology Pilot Program that I was able to partner with Pearson and implemented via e-Book access containing online activities with robust critical-thinking and decision-making projects for the students
• Was in process of designing and developing an online google-docs Teachers Needs Assessment
• Began Webmaster tasks and duties of updating the school's website using Edlio with pictures and new information
• Monitored and updated the school's hallway monitors via iCloud with school notifications, pictures, and more
• Coached and assisted new 1st Year Technology Teacher with teacher preparedness information on designing and implementing lesson plans and conducting classes with good class management skills
• Designed and developed Technology Curriculum for grades K 12 9-12 forthcoming next year including books, software, technology equipment and materials, and pacing schedules for each grade level

INFORMATION TECHNOLOGY PROFESSIONAL EXPERIENCE:

IT Training Director

Confidential Applied the ADDIE Model Process to develop a new pilot H/W SW System's training plan and training materials to educate government employees which included instructor leaflets, user manuals, and/or Frequently Asked Questions FAQ . Attended i2Analyst Notebook Training to learn its basic navigation and functionality. Developed a detailed Training Manual including a knowledge transfer and integration strategy for future client training initiative on Virtual Academy LMS. Planned, developed, and coordinated an in-house product training program for field support database administrator and customers. Prepared and designed course content determined methodology, and coordinated the development of training aids. Conducted training sessions and developed criteria for evaluating effectiveness of training activities. Utilized programming team and vendor SME's technical expertise. Planned long-term ongoing training support and revision of training modules to meet new training requirements and to roll-out updated software release changes including critical technical information. Performed system unit testing to assist in both requirements and system functional analysis. Conducted data collection and collaborated results from using test scripts developed by the programming team. Worked with engineers on reviewing test results utilizing various evaluation strategies.

IT Test Administrator

Confidential

Performed curriculum development for new comprehensive DIA COVER Training Program. Worked with Cover SME's and technical writers while performing editing of curriculum as well as evaluation of role-playing scenarios and assisting with creating real-to-life situations. Was specifically tasked with automating the Testing Component of the multiple-week intensive Training Certification Course. The client had purchased a COTS software trio package supported by Scantronics, Inc, which consisted of PARTest, PARScore, and Survey Tracker. My role was to self-train and utilize the testing software and to get the assessment process automated within my short-term contract time-period. Prior to my contract expiring I met my goals as I utilized the Training Support Help via phone and learned the basics of the testing software and was able to implement the testing component successfully using student bubble sheets. In addition I consulted the client on an additional piece of software that they needed to purchase which would totally automate the testing process called ParTest Online, and eliminate the need for students to use bubble sheets and instead enable the Testing Administrator to give and score tests completely automated online.

Confidential

Microsoft Trainer/Curriculum Developer conducted and trained Microsoft Office Suite End User Courses for various levels of employees at the SEC using both instructor-led and virtual training methodologies utilizing Meeting Place and Live Meeting Virtual Training Software. Developed curriculum and courseware in preparation for the upcoming Microsoft 2010 and new Windows Operating System 8, 2012 Deployment Project. Delivered MSO 2010 Training using Windows Operating System 7 to Executives and Technical Staff during the annual Technical Conference. Troubleshot software issues for end users and wrote and edited monthly Insider Website Articles and Tips. Performed Access and Plateau Learning Management System customized software taskings such as scheduling and registering users for classes, updated the student registration database, and kept abreast of new industry software shortcuts and developments. Was cross-trained as back-up Beginner and Intermediate Levels of Sharepoint Training and on Captivate development software. Advised client on training analysis and strategies and suggested improvements to their procedures, methodologies, training plan, and goals.

Confidential

Training Analyst while traveling with a Team to various Army Bases domestically to conduct a Training Analyst Feasibility Study on IED Defense Combat Training to prepare soldiers for deployment overseas. Assessed and interviewed Technical Trainers, Soldiers, and Leaders, and made written contributions to a Training Analyst Report comparing Training Course Content and Material, while determining Gap Analysis's and additional Training Needs.

Confidential

IT Training Specialist Coordinated training events for online training classes, specialized workshops and seminars for High-Technical Support Staff. Developed Training Plans and software development training efforts for Video Conferencing forums using Adobe Connect. Utilized DISA's Host-Based Security System to develop portals and managed the Anti-Virus HBSS for Symantec and McAfee System Administrator Training Tools. Helped Webmaster design new Web Portals to utilize HBSS efforts and used various Virtual Software such as Adobe Connect to host Online Training workshops and seminar sessions.

Confidential

Technical Trainer Initiative and MSO 2 7 roll-out to over 1000 Users. Performed administrative functions and reporting for management to track training results. Demonstrated new concepts, techniques, and short-cuts using MSO 2007 as well as answered project-oriented questions.

Confidential

IT Curriculum Development Specialist Designed courseware using Requirements Documents for various Delivery Methods including Instructor-Led Training ILT , E-Learning and Virtual interactive, self-paced WBT's for Global Audiences. Created PowerPoint Content Guides and learning to develop them into Inter-Active Web-Based-Tutorials WBT's for E-Learning Developers using Captivate. Worked with seasoned Training Developers and gaining some exposure to Captivate, RoboHelp, and Adobe Connect. Prepared projects for upcoming software roll-out deadlines for Accounting Management Reporting Staffs. Met with Project Manager to track development efforts, communicate status, and followed direction to deviate the process and re-analyze the Scope of the Project.

Confidential

Microsoft Office 2007 Training Consultant and Technical Support Specialist

instructing courses on MSO 2007 and assisted FINCEN employees with technical troubleshooting issues during the rollout/conversion. Provided technical support for software inquiries and compatibility with existing programs. Wrote How-To Guides and Informational Curriculum Handouts for new MSO 2007 techniques using SNAG software. Created and conducted Webinars and trained users on MSO 2007 using the GoToWebinar software and exposed to GoToMeeting which will also be used on intranet as Web-Based Tutorial for New Hires. Began study for the MCAS 2007 Certification.

Confidential

Training Management Specialist

Assisted with the design, administration, implementation, and operation, of DIA's Information Assurance training program and procedures for all levels and classifications of personnel. Delivered training sessions, assisted with development of course curriculum. Helped to observe and maintain the IA Training Program. Reviewed and edited various training materials and course content for a number of training delivery methods including instructional-led courses, and reviewed computer and web-based training tutorials. Focused on DIA's IA goal and effort of striving to achieve 100 compliancy for varied level personnel to satisfy the DoD certification requirement of fulfilling the DoD 8570.01-M government mandate by 2010.

Confidential

Technology Training Administrator

• Developed a coordinated all phases of education, instruction, and training for the Intelligence Analysts Task Members of the new forthcoming National Security Analyst Center NSAC formerly known as The Foreign
• Terrorist Tracking Task Force. Ensured training components relevancy and actively supported client's mission, vision, and strategic plan. Administered courses for intelligence analysts and InfoTec Task Managers by being a liaison in utilizing the corporate offices' training portal and website. Maintained and systematized records of training activities through the implementation and administration of a customized Learning Management System LMS that tracked participant's progress, and program effectiveness. Developed monthly status reports and quarterly training plan summaries. Conducted on-going research and created analysis survey studies to identify new training requirements to enhance overall analytical and strategic abilities. Evaluated existing training materials and tools for relevancy and provided updates. Assisted ManTech's Corporate Security and Mission Assurance Divisions' SMA Marketing Division, develop, edit, and prepare, media relations.

Confidential

Senior Management Analyst Trainer and Managing Editor

• Used PKI Technologies to Encrypt Sensitive Security Information Documents as they were e-mailed to various internal divisions. Designed instructional curriculum, and delivered training presentation to various audiences, seminars, workshops, and conferences. Wrote, edited, and assisted with the development of training materials for computer/web-based CBT and WBT tutorial programs with programmers. Performed Event Manager duties for the annual Security Awareness Month. Fulfilled government-mandated FISMA policies, procedures, and requirements to fulfill departmental and role-based
• objectives. Updated course documentation and maintain records of training activities. Created and developed role-based program plans RSCO's securing world-wide embassies. Performed Managing Editor duties for a monthly world-wide security

Confidential

• awareness newsletter called The Logon. Recruited writers for ground-breaking materials to be published for the 55,000 Department of State's worldwide computer user-base regarding IT issues that may affect them at work and at home.
• Assisted the webmaster update and maintain the departmental web pages. Performed duties as the Director of Training by directing and spearheading the re-organization of the ATEP Branch incorporating the OMB, and NIST federal mandates for a Cyber Security Training initiative. Developed Service Training Level Agreements for various entities and Associates.

Confidential

Information Security Analyst/Training Manager Provided Information Assurance C A skills support for DITSCAP Projects while providing Certification and Accreditation Support as an Analyst for the Military Health Systems. Assisted Engineers and Team Leads while traveling to Military Health Systems for the DoD Tricare Management Activity Contract. Worked with Engineers on Vulnerability Analysis's and DISA STIG's. Maintained system C A documentation including creating, and editing security plans, risk assessments, security tests, and evaluations including policies, procedures, and standards using NIST Security Standards. Received training in disaster recovery, contingency planning, and e-authentication. Inspected organizations while performing Physical Security Audits and assisted with obtaining Authority to Operate ATO Certifications. Performed editing, documentation, helped conduct Risk assessments, security test evaluations as well as assisted engineers with System Security Routine SSR's Scans and COMSEC operations. Prepared Security Reports. Designed training curriculum programs and implemented training sessions for new-hire Security Analysts. Chaired meetings, attended national Information Technology Security Conferences, workshops, and, seminars.

Confidential

• Assistive Technology Device Specialist/Government Certified Computer Specialty Trainer
• Administration Offices on a nationwide basis providing LAN and WIN NT technical training to employees with various disabilities including blind, deaf, and immobile challenges. Developed, revised and edited training materials.
• Determined training audience objectives and analyzed effectiveness of their training needs. Modified courseware and curriculum for individual student needs. Complied with 508 Accessibility Issues related to Instructional Design.