Employment Summary: abbreviated

Desktop/Systems Engineer

Confidential

Windows 7 Zero/Lite Touch Deployment, Vulnerability Remediation 8,000 Devices

Technologies

Business/Technical Scope

Windows 7 O/S

Testing and Deployment of Windows 7 Zero Touch OSD

SCCM 2012 r2

Mini-dump and event log diagnostics and correction

MS Office 2003/2010

Windows 7 post deployment performance monitoring

Tenable

MS Office 2010 document incompatibility resolution

FootPrints

Vulnerability Management and Remediation Team

WinInstall

Symantec End Point management

Bomgar

Network printing failure troubleshooting

Server 2008 r2

WinInstall application packaging

Server 2012 r2

SCCM Client troubleshooting and repair

Splunk > Nesses

Tier II Desktop trouble ticket resolution

Lotus Notes

Secunia

Project Management Scope

Modify helpdesk ticket intake documentation standards

Initiate network printing problem mitigation group

Automate tenable security scans to accommodate unusual work schedules and inconsistent workstation availability

Confidential

Confidential

Information Technology and Business Process Auditing Lean Six Sigma Certified

Technologies

Business/Technical Scope

Windows 7 O/S

Testing and Deployment of Windows 7 Zero and Lite Touch

Cisco Systems

Information technology project management

MS Office 365

Network Engineering Consulting

MS Office 2003/2013

Businesses workflow process re-alignment

MS SCCM 2007

Confer with network users about how to solve existing system problems

Lean Six Sigma

VDI

Monitor network performance to determine current corrections and future change requirements

Remote Desktop Support with eDesk

Sr. LAN Engineer

Confidential

Technologies

Technical Scope

Windows Server 2003, 2008r2

Maintain and administer complex computer networks and related computing environments including computer hardware, systems and applications software

MS SCCM 2007

Windows O/S, 2000, XP, 7

Novell NetWare 5.1/6.5

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

MS Office 2003/2010

Tivoli Desktop Management

Service Center Remedy

Provide deskside and remote desktop support to the South Carolina CBP and Border Patrol user community

Symantec GHOST

Cisco Systems

Plan, coordinate, and implement network security measures to protect data, software, and hardware

Remote Manager/iManager

Novell iFolder

Manage Windows Server 2003/2008, Active Directory, Novell NetWare Servers Versions 5.1/6.5, NDPS and iPrint

Lotus Notes

ccMail 8.5

Monitor network performance to determine the availability of adequate bandwidth and to determine where changes and/or updates will be required

MS Project

MS VISIO

Lean Six Sigma

Switch, ISDN, VPN, and DSL management and configuration

CMMI

Perform data backups and disaster recovery operations in conjunction with tape backup and library management.

VERITAS Backup Exec

VMware ESX

Workstation Imaging and Updates with Ghost 8.3

Radiation Portal Monitor RPM Primary Support

Powershell 2.0

VBScript

Repair and replace Dell desktop component hardware

PrintLogic

Support, repair and update Dell classroom and mobile laptops

Provide Regional IT support to South Atlantic Area group

Project Management Scope

Windows 7 Zero and Lite Touch Installation

Install Riverbed TCP traffic WAN Optimizers

Deploy Windows Server 2008 Enterprise Edition

Forward Deployment/Disaster Center Build-out

MSVISIO WAN, LAN room and workstation diagrams

Configure and Manage Printer Properties PRO

Introduce and successfully apply Lean Daily Management System LDMS principles to local OIT and OFO offices

Apply first call/first incident remediation policy

Implement ZERO Day Start for first day network access

Enable anytime/anywhere e-mail access through ccWeb Mail links embedded in CBP's IE Homepage

Author regionally adopted workstation imaging checklist

Implement workstation imaging standardization

ZENworks Application Engineer

Confidential

North American Application Integration Development for Chase Home Finance

Technologies

Technical Scope

Novell NetWare 4.11/5.x

Develop standardized ZENworks snAppShot and NAL Applications for Chase Home Mortgage Legacy environment

ZENworks 2.0/3.32/4.01

Wise for Windows Professional

MSI Application Repackaging

Wise Install Taylor

Support infrastructure upgrades and migration

Admin Studio

Deploy application upgrades for Chase Home Mortgage internally developed applications

Windows XP Professional

WebSphere MQ Series Workflow

Provide support to Chase's standardized One Desk Windows XP application development team

Implement NDS Group and Application Object documentation automation

Project Management Scope

Develop sustainable Application development and deployment practices for Windows NT Workstation 4.0

Develop Windows 2000 and MSI Pre-Install Applications to enable Windows 2000 application to run within the Windows NT workstation environment

Initiate network-wide review and consolidation of application folder storage nomenclature and drive mapping standards

Network Engineer

Confidential

Create three-node NetWare 6.0 cluster for highly available file, NDPS printing, and ZENworks 4.01 services.

Technologies

Technical Scope

Novell NetWare 6.x

Install and standardize NetWare 6.0 sp3 production deployment configuration

ZENworks 4.01/6.x

Novell Clustering 1.6

Implement 3-node Novell Cluster for highly available file storage services

NDPS 3.03

Novell Storage Services NSS

Construct fault tolerant NDPS printing solution for 203 public access printers

IBM FAST T200

Create and document ZENworks administrative, user, workstation, and server policy packages

Implement 2.0 GB user disk space restrictions to provide user disk space management solution

Project Management Scope

Review disk space usage and employ restrictions to prevent users from storing unauthorized files and causing frequent volume crashes due to exceeding the storage capacity

Reallocated 203 NDPS printers to two separate NDPS Brokers based on utilization standards, with intermediary cluster node failover to prevent reoccurring NDPS broker and subsequent NDPS printing loss.

GroupWise Engineer

Confidential

Consolidate 291 GroupWise 6.0 users to two centralized GroupWise 6.5 Post Offices, with fault tolerant GWIA availability

Technologies

Technical Scope

GroupWise 6.5

Perform a Mini Tuning and Proactive Analysis TPA on the existing GroupWise 6.0 production deployment to prepare for GroupWise 6.5 upgrade and user account migration

GroupWise 6.0

Novell NetWare 6

Create new dedicated GroupWise 6.5 Primary Domain

Create four GroupWise 6.5 Domains with domain database on dedicated GroupWise Novell NetWare 6 servers

Author configuration standardization documentation

Project Management Scope

Revise original Statement of Work to add a separate Domain and Post Office for Headquarters to address trade secret, document retention, and security issues

Prepare NetWare 6.0 2-Node cluster plan for future GroupWise and File storage SAN implementation migration

Upgrade 4,700 GroupWise 5.5 users to GroupWise 6.5 and Consolidate 42 Domains and 48 Post Offices into 4 clustered Domains and Post Offices

Technologies

Technical Scope

GroupWise 6.5

Perform a Mini Tuning and Proactive Analysis TPA on the existing GroupWise 5.5 EP production deployment to validate all domain and post office databases, and determine compliance with Novell's best practice guidelines

GroupWise 5.5 EP

Novell NetWare 6

Novell intraNetWare 4.11

Upgrade Production GroupWise 5.5 Primary Domain to GroupWise 6.5

Create test GroupWise test lab to test and document all compatibility features for a scheduled four month coexistence of both GroupWise 5.5 EP, and GroupWise 6.5 in the production environment

Author GroupWise user object migration plan to employ the GroupWise 6.5 live move utility

Create GroupWise 6.5 secondary domains and post offices in the production environment

Project Management Scope

Work with other on-site Novell consultants to integrate GroupWise 6.5 upgrade with Windows XP workstation, and NetWare 6.5 projects

Windows 2000 Active Directory ACE/Outlook Tier II Support

Confidential

Nationwide support for the United States Postal Service USPS Windows 2000/Active Directory Advanced Computing Environment ACE and MS Exchange Outlook e-mail migrations

Technologies

Technical Scope

Windows 2000 Server

Second level support for MS Outlook 98, 2002, and Outlook Web Access issues escalated as unresolved by the helpdesk

Windows Active Directory

MS Outlook 2002 XP Office

Assist users in the migration of achieved files from Lotus's CC Mail to Outlook 98/2002

MS Outlook 98

MS Exchange

Assist the user in the migration of Personal Address Books .PAB from CC Mail to Outlook 98/2002

Windows XP Professional

Remedy Helpdesk

Support the end user in the creation and configuration of Personal Folders .PST for Outlook 98/2002

Blackberry

Correct misdirected e-mail delivery inboxes for user's

Provide general Outlook, and Windows 95/2000/XP workstation troubleshooting as necessitated

Administer Active Directory Users and Computers

Support Cingular's Blackberry PDA deployment to the USPS's management staff to include installation, configuration, and Outlook/PDA synchronization.

Project Management Scope

Create multiple Send/Receive groups for users accessing Postal's enterprise exchange e-mail environment via PPP or VPN connections. This served to distribute the synchronization of folders between the Exchange server and Outlook client over a lengthier period allowing critical folders such as the Inbox and Calendar to complete the synchronization cycle within the connectivity timeout period and remain available for offline use.

Principal Start-up

Confidential

Assist organizations in strategic desktop management implementations

Technologies

Technical Scope

ZENworks for Desktops 3.2/4.0

Author strategic deployment plans to comply with Desktop High Availability Access Four 9's 99.99 52.5 min. Annual Downtime

Microsoft Installer MSI

Novell NetWare 4.11, 5.x, 6.x

Windows 2000 Server

Provide IT budgeting, asset management, desktop lifecycle, and cost containment consulting strategies to clients

Windows Active Directory

Windows 2003 Server

Principal Deployment Engineer ZENworks for Desktops 3.2

Confidential

City-wide deployment of Novell's ZENworks for Desktops 3.2 enterprise desktop management solution for Windows 9x/NT/2000 and XP Workstations.

Technologies

Technical Scope

ZENworks for Desktops 3.2/4.0

Create NAL application library to migrate all off-the-shelf, and custom applications to Directory-based desktop delivery

Novell eDirectory

Novell NetWare 4.11, 5.1, 6.0

Deploy user/workstation policies for desktop standardization

NetWare Migration Wizard

Configure remote workstation access and control for helpdesk and technical support staff

GroupWise 5.5/6.0

Windows 2000 Active Directory

Establish inventory server tree for real-time hardware and operating system configuration reporting

Windows 2000 Professional

Windows XP Professional

Utilize Windows 2000 GPO for desktop security

Microsoft Installer .MSI

Provide Directory-based Windows o/s imaging services

Wise for Windows Professional

Recover City's primary GroupWise 5.5 domain email server

H.E.A.T. Helpdesk Software

Restore network services post failed RAID array

Compaq Smart Start

Perform hardware upgrades for servers not meeting minimum hardware requirements

Compaq Insight Manager

McAfee Virus Shield

EMC2 Storage Area Network

Project Management Scope

DNS/DCHP

Review City's business service requirements to design a strategic deployment plan for ZENworks to meet or exceed these requirements

Cisco

Centralize NAL application management and delivery by assignment to common, departmental, or restricted tiers

Author disaster recovery and imminent services plan for GroupWise email server infrastructure

Initiate role-based ZENworks and NetWare administration

Develop strategic plan to redirect the storage of applications and data from local hard disks to the network through a phased implementation of NAL

Configure remote firmware upgrade to keep workstation hardware drivers, BIOS and service packs current.

Evaluate solutions to automatically integrate data and network resource management between the dissimilar directory service offerings of NDS and Active Directory.

Senior Systems Analyst

Confidential

Provide advanced technical support and remote management services for Novell NetWare, and Windows NT/2000 servers to United States Postal Service information technology staff

Technologies

Technical Scope

Novell NetWare 4.11

Nationwide call center, technical support for 1,500 Novell intraNetWare 4.11 servers including NDS troubleshooting, the recovery of downed servers, hardware and operating system upgrades, support pack updates, and partition and replica management

ARCserve 6.6 NetWare

Remedy Help Desk Software

Norton Anti-Virus

Windows 2000 Office Professional

Windows 2000 Server

Nationwide support for Remote LAN Management RLM , LAN/WAN traffic performance problem resolution

Windows NT Server

CA Unicenter

Windows NT server support and administration SMS for USPS time and attendance collection system TACS

SMS

Lotus CC Mail

Windows 2000 server support for Surface to Air Management System S-AMS

DNS/DCHP

Network

Employ Remedy Version 4.0 help desk software, to create and monitor trouble tickets, and implement solutions

ARCserve 6.6 configuration, troubleshooting, upgrades, and backup

Norton Anti-Virus corporate edition, server and client administration and support, versions 6.0, 7.01, and 7.50

Tier II call center technical support for 400 business and postal software applications

Project Management Scope

Initiate cross-team project to standardize trouble ticket coding and associated Remedy solution implementation to enhance first call resolution capacity, by providing immediate, on-line solutions for both common and complex issues to call center support staff

Promote the use of the standardized trouble ticket process to identify and eliminate core network infrastructure faults, and non-compliant architectural segments. This practice serves to diminish field LAN server and workstation administration and the associated operating costs, including a reduction in help desk call volume from users