Systems Engineer Resume Profile, PA - Hire IT People

Professional Experience

Systems Engineer, Confidential

Administrator and support Technician for all network, hardware and software issues in a fast-paced multi-domain enterprise data center including production and development environments.
Monitored server alerts, document events and End user support tickets on a daily basis using an IT management ticketing system. ConnectWise and Manage Engine IT360
Plan, Deploy and Manage the following Windows Server Operating System Windows 2000, Windows 2003 R2 , Windows 2008 R2 . As well as proficient knowledge of DNS, WINS, DHCP, IIS, RDS, WSUS and WDS applications and protocols.
Plan, Deploy and Manage Windows Client Operating Systems including Windows 7 and 8, Vista and XP using the following technologies: Windows Deployment Server and the WAIK tools and also using Symantec's Ghost Solution Suite of tools.
Plan, Deploy and Manage System Center Operations Manager 2007 R2 , Microsoft Operations Manager 2005 and NetIQ Servers for monitoring of application/system software and hardware operations.
Plan, Deploy and Manage Antivirus and Malware threat detection applications including Sophos Endpoint Protection, Symantec's Endpoint, Microsoft Forefront Client and Server Security and McAfee's E-Policy Orchestrator.
Plan, Deploy and Manage Commvault's Simpana 9 as a Multi-Tenant Backup as a Service solution using backup to disk de-duplication and offsite storage to tape. Symantec's Backup Exec v10-201 and Microsoft's Data Protection Manager 2007 for server backup and data recovery and Disaster Recovery operations.
Proficient in the use and administration of the following Microsoft technologies: Microsoft Exchange 2003, 2007 and 2010, Microsoft Office SharePoint Server 2007 and 2010. Windows SharePoint Services 3.0 and SharePoint Foundation Server 2010, Microsoft Office 2000/XP/2003, 2007 and 2010, Microsoft SQL Server 2000, 2005 and 2008/R2, Microsoft Systems Center Configuration Manager 2007, Microsoft Active Directory, Group Policy Local Security Policy, Windows Server Update Services and Windows Deployment Services.
Proficient in the use and Administration of the following Virtual Server technologies: VMWare ESX 3.5, ESXi from Versions 4.1-5.0, From Standalone VM Host to High Availability VM Host Clusters with DR Environments using SAN and VMWARE replication technologies.
Diagnose and document solutions to issues and findings clearly in an incident report and work order and ticketing system.
Asset management including inventory and deployment of hardware following company standards and tracking in an asset management database application.
Administrator for an Alteeva VOIP phone system and managed the previous Nortel Network Phone System and Voicemail Servers.
Visit client sites and perform Network, Server and Desktop Support and Consultation on an as needed basis and was on a 24/7 on-call schedule.

Confidential

Deployed Siebel SFA application to 700 remote users using a combination of SMS and Siebel Anywhere
Supported multiple Windows XP based clients used for development and testing of clients Siebel software packages
Configured, implemented, integrated and initialized of test workstations
Re-imaged or rebuilt Dell Based platforms of Intel-based computers running Windows XP Professional
Diagnosed resolved complicated user issues and create viable solutions to unique configurations
Diagnosis repair or resolution of client-side hardware software issues
Installation, configuration upgrades of various hardware peripherals on Intel-based computers.
Creation presentation of Siebel installation documentation

Confidential

Provided hardware support on: laptops, wireless/wired routers, broadband modems and Pocket PC handhelds Windows XP, Microsoft Office and several web based applications and Target SFA and Lotus Notes Sales Automation Tools
Walked users through home network and printer installations
Created standard operating procedures.
Trained new help desk analysts in following SOP's and company procedures and protocols

IT Administrator Assistant

Provided troubleshooting and implementation for network solutions
backup and recovery of databases and phone call recordings
Installed and configured operating systems and application software
Provided support for a network of 150 client workstations
Upgraded, repaired and maintained all computer equipment

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Systems Engineer Resume Profile

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