SUMMARY

Energetic, Passionate, self-starter, with over 20 years of experience in adult learning, writing, developing, and training both software and soft skills. Road warrior, traveling domestically and internationally in a variety of industries.

PROFESSIONAL

Contract Trainer

Confidential

• Train providers/doctors and support staff on Cerner software for documenting patient statistics.
• Report issues to Emory IT assist on creating solutions employees on delivering training courses. Provided follow-up support for Clients, including written updates. Validated and updated training curriculum by reviewing existing material and revising as necessary.

Software/Technical Trainer

Confidential

• Trained up to 120 doctors yearly on imaging software for documenting procedure notes.
• Taught up to five classes per day to individual doctors.
• Collaborated with Medical Systems Group MSG mgmt and employees delivered field-training courses. Assessed the effectiveness of training courses by creating evaluation forms, Q A, and revising programs. Provided follow-up support for Clients, including written updates, web-based training, and Go live events. Represented Olympus America at Marketing fairs and Demos. ie ASGE Validated and updated training curriculum by reviewing existing material and revising as necessary.

Web Analytics - Corporate Trainer

Confidential

• Trained technical, implementation and end-user groups in daily classes on SEM/SEO Target marketing software.
• Conducted live web training sessions using web-conferencing and collaboration software. Web Ex
• Provided one-on-one training with clients on individual analytic needs, covering SiteCatalyst subjects.
• Taught informal classroom and one-on-one product training to educate internal employees.
• Worked with various departments to ensure a high level of technical accuracy in product training.
• Created new classroom courses dealing with any and all facets of web analytics including implementation,
• best practices, data analysis, on line marketing, campaign management, et cetera.
• Adjusted and updated all training materials as new software versions were released.
• Designed instructional materials including classroom slides, white papers and online training modules

Corporate Trainer Contract

Confidential

• Facilitated professional Sales Orientation course for IBM to clients AT T and SBC Nationally
• Delivered New Hire Orientation and Sales Training to over 580 Retail Consultants.
• Initiated Cingular/AT T/SBC Merger Solutions and Sales Process training
• Facilitated training of Core values and Strategic imperatives of each Client.
• Developed documentation for end users, created job aids for daily usage
• Administered course rosters, readiness assessments and conducted post-training reviews
• Interfaced with the client's internal training team for quality assurance purposes and T3 training
• Participated in all project update calls as scheduled by the IBM -Project Manager
• Responsible for tracking participant understanding and completion of all courses taught

Project Manager Contract

Confidential

• Updated and Maintained Long Term Marketing Calendars and Forecasts
• Created Post Analysis information for major marketing initiatives
• Created Progress /ratings analysis presentation for CNN programming
• Analyzed data from Nielsen Ratings to gage effective Marketing Strategies
• Created major marketing initiatives business plan.
• Compiled Monthly PR reel of new promos for Ad sales
• Updated and composed monthly auto response to viewer email
• Updated web subscriber base on upcoming series/Specials
• Researched new Brand Partnerships through marketing opportunities
• Assisted with the planning and execution of long term partnering initiatives to enhance Marketing relationships MTV, Sports Illustrated, NASCAR
• Pitched branding, marketing concepts and story ideas in brainstorming sessions for Program Development
• Functioned as associate producer for special projects

Corporate Trainer Contract

Confidential

• Delivered training for IBM to 15 branches regionally 700 branches total on new financial applications
• Facilitated training of CRM to sales, trainers and managers via T3 and in-branch training solutions
• Initiated IBM's Mindspan sales initiatives, software installations and course instruction
• Developed documentation for End User, created job aids for daily usage
• Interfaced with the client's training team as needed for quality assurance purposes and training
• Administered course rosters, readiness assessments and conducted post-training reviews
• Assisted in implementing a new back office system for storage of client data, security trade information
• Responsible for tracking participant understanding and completion of all courses taught
• Trained hospitals and insurance co. personnel in Microsoft Office integration in classroom environment
• Created custom lesson plans, learning visuals, job aids and pre/post evaluations for each class

Corporate Trainer/SME/Technical Writer

Confidential

• Responsible for facilitating backlog/live support and implementations
• Worked with SME's and developers to create training materials and documentation using InfoMap.
• Traveled extensively 85 while managing own travel schedule and budget.

TECHNICAL EXPERIENCE Software: Cerner Millinium, Epic, Allscripts, GE, Relayhealth, EMR Adobe/Omniture Sitecatlyst, Offermatica , Oracle, SAP, SQL Server, Visual Basic, ASP, MS Project, MSOffice, Filemaker, Corel, Peachtree Accounting, Quickbooks, Captivate MS/Power Point, Publisher, Visio, Pagemaker, ACT, Goldmine, Apriori, Lotus Notes, Blackbaud Raiser's Edge, ICOMS, Thompson - BETA, Webex, Adobe connect, Realtime, OPUS, So Cash, Endoworks, Provation

System Software: Dos, Windows 95/98/2000/ME/XP Vista, Windows NT, AS400, iOS, Chrome,FireFox, SmartPhones, Pocket PCs, GPS, Blackberry MS Office, EDUCATION ASSOCIATIONS Montclair State College, 1985-1989 History American Society for Training Development Commissioned Notary Public