Programmer/Analyst Resume Profile

OBJECTIVE:

A career-oriented job in Systems Analysis/Programmer that maximizes my Database, programming and analysis background and allows me to expand my skills.

QUALIFICATION SUMMARY

Languages C , PL/SQL, ENDEVOR CICS, COBOL, COBOL II, Natural, Tandem.
Hardware/Software Honeywell Bull TSS Mainframe, IBM MVS Mainframe, AS400, client-server/PC, Windows 95/98/NT, OS/390, VMS, CA-7, TSO/ISPF, Oracle 8i, ADABAS, DB2, IMS, IDMS, MS Office, MS PowerPoint, MS FrontPage, Intersolv PVCS Tracker.

Skills

Documentation, production support, team lead, testing, problem analysis and resolution, ad hoc writing, database tuning, training, customer service, web development, and applications development/enhancement/maintenance. Tremendous team player, skilled communicator.

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Programmer/Analyst

Code changes to internal COBOL programs for FedEx client.
Test coded changes and report results to FedEx.

Operations Analyst

Provide reports and analysis of data upon request
Support Underwriting group with reporting and analysis
Streamline operations and business functions
Make recommendations for refining operations
Systems Analyst/Team Lead
Supervised 8-person 3rd Level Support Team providing 24/7 support for over 20 products
Managed and resolved incoming problem reports for Customer Service Manager
Analyzed reports and provided statistical analyses for on-going work
Wrote first ever on-call service support manual providing cohesive support procedures
Enhanced, updated and maintained data integrity for DB2 database
Designed Service Management Organization web site on MCI's intranet provided system users and support team members key information for overall system well-being
Maintained and expanded team website within intranet, provided online documentation
Trained junior production support team members for OBUS Online Business Customer Information System
Resolved incoming OBUS problem reports wrote ad hoc reports for data manipulation
Primary technician for all telephone area code split activities performed all testing, documentation development and system operations for in-house area code split program
Maintained data integrity on DB2 and ADABAS databases including ad hoc reporting and data warehousing ensured proper functionality and accurate data for user requests

Data Analysis

Liaison between development team and client resolved conflicts/issues to promote success

Implemented and supported Automated Licensing System for the Montana Dept. of Fish, Wildlife and Parks statewide project affecting every vendor selling hunting/fishing licenses
Ensured effective testing, module delivery, and data warehousing guaranteed data integrity
Supported Oracle 8i database and performed ad hoc updates and provided reports for users
Worked with Cellnet on installing wireless meter reading system for both water and electric meters for Colorado Springs Utilities
Managed database for Utilities and ran ad-hoc SQL reports

Programmer/Analyst

First COMSYS placement for Current, Inc. Marketing System Product Support Team
Produced, documented and implemented standards for Current's Information Systems Dept.
Key team member of Y2K Millennium conversion team reviewed over 3000 SQL programs for date integrity resulted in flawless transition at year 2000
Programmed code fixes/enhancements for tax system on state Dept. of Revenue mainframe
Maintained state mainframe for The Economic Assistance Management System TEAMS

Senior Computer Instructor

Supervised three instructors responsible for training computer classes to clients
Designed and implemented all computer lectures and notes

Sales Consultant/Inbound Loan Specialist

Managed incoming calls and serviced customers with home equity loan applications
Used phone and interpersonal skills to build customer rapport and achieve sales goals
Followed up to ensure customer satisfaction and secure further sales
Received 22 Legendary Service Awards for superior customer service

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