Summary

• Accomplished INFORMATION TECHNOLOGY LEADER offering strategic guidance that optimizes the return on business and IT investments on an international level. Combines the best of operational excellence and technical expertise, achieving breakthrough results through solid analytical and communication skills. Identifies processes for continuous improvement and implementation of effective solutions. Resolves complex technical issues related to business applications, while communicating solutions across all corporate levels. Fluent in multiple Asian languages with a breadth and depth of global experience.
• Demonstrated execution abilities in planning, deploying and running enterprise infrastructure, Networks, Information Security, complex global applications and client computing platforms.
• Deep and proven expertise in the design, deployment, documentation and management of enterprise architecture and process assets
• Strong people manager with a motivator - coach - mentor style with a keen aptitude for assessing corporate needs and building and keeping winning teams that combine strategic thinkers and tactical executors.
• Frequent Speaker at CIO Summits and thought leader, contributing to the future of technology strategy.

KEY QUALIFICATIONS

Operational Excellence Data Center Service Delivery Change Management Infrastructure Architecture International Business Information Security Process Improvement Project Management Enterprise Application Management Application Development Training Development Executive Presenter

PROFESSIONAL EXPERIENCE

Confidential

Global Director

Reports to the VP Global IT CIO , responsible for Engineering, Operational and Information Security of Global Data Centers USA, UK, Italy and Singapore. Responsible for the departmental budget of over 25M. Managing a 50 member IT support team to cover the global applications and Infrastructure portfolio. Primary responsibilities include 1 providing enterprise technology services to Worldwide ManpowerGroup, designing and engineering, Service Delivery Global Network operations, Global Information Security, Data Privacy and Compliance aspects. 2 Leading transformational changes through technology and outsourcing in achievement of higher productivity and efficiency 3 frequently leading major cross-functional and cross-business programs, M A, Business Systems integration 4 influences CEO and COO levels in initiating worldwide technology projects to achieve major cost reduction.

Key Accomplishments

Technology Services

• Delivering Global Infrastructure services focused on Availability, Reengineering, Standardization, and Risk Mitigation. During past three months achieved availability of 99.97 with zero performance issues.
• Analyzed and implemented Infrastructure consolidation and optimization of Windows and AIX systems estimated savings of over 6M during 2013.
• Initiated the review of current hosting arrangements with vendors leading project to reduce global infrastructure spend by 35 . To be achieved through technology re-engineering and contract restricting.
• Revisiting further opportunities at total telecom and global WAN cost - expect to achieve at 35 cost reduction.
• Leading major Enterprise Wide Unified Collaboration and Communication project forecast to achieve huge productivity increase while reducing over 50 cost.

Transformation

• Analyzed, identified and implemented on areas of opportunities to outsource support and hosting activities to low-cost resource model. While over 35 cost reduction is already achieved further forecast to achieve another 15 reduction in Hardware, software and resource spend through outsourcing. Reduced 70 permanent staff to 17 with 33 outsourced staff.

Process Improvement:

• Devising ITSM standard processes and developing roadmap of Global Infrastructure and services future state.
• With focus on organizational effectiveness installed Global team structure, assigned leadership roles to cross-regional team members. A 24x7 management of four Global Data Centers with employee morale.
• Led cross-functional team in designing simplified bottoms-up budgeting model. Significantly reduced the annual budget development lifecycle from 6 months to 3.
• Helped implement menu based service and infrastructure pricing to enable easy cost adjustments meeting cyclical business demands.
• Program management of major M A and Business integration/consolidation.

Global Director

Confidential

Key Accomplishments

Organizational change management

• Created an efficient support group with Follow-the-Sun model hired resources in Asia, Europe, Latin America and NA.
• Reduced departmental operating cost by 55 while at the same time mitigated risk of services quality impact by employee turnover.
• Increased customer satisfaction by factor of 50
• Controls over 5M budget, and leads a 45-member global Application Data Support team

Enterprise strategy and processes

• Instituted and implemented business collaboration methodology and tools - modernized the email systems, SharePoint and Instant Messenger with Video Conferencing.
• Reduced application portfolio annual maintenance spends by 3.5-million by reducing hardware and software license and maintenance costs.
• Established process of selection for any new technology. Minimized asset based services switched over to SaaS, Iaas, PaaS and cloud based hosting solutions.

Service Level Management

• Implemented ITIL framework in Availability Management, Capacity Management and Supplier Management.
• Partnered with IBM to achieve high quality global application development, release and deployment lifecycle.
• Established trusted relationship with C level executives and business partners this helped reduce unnecessary mis-expectations and escalations

Global Director

Confidential

Key Accomplishments

Vendor Management

• After assuming additional role of key IT Vendor Management saved over 2M in hardware and software license cost.
• Worked innovatively with Oracle, IBM, BMC, AppDynamics and VMware in achieving better service agreement and pricing.
• Established processes in capturing spend, license compliance, business relations and vendor performance of Oracle, VMware, IBM, HP, CA, BMC, and AppDynamics.

Global Director

Confidential

Key Accomplishments

Application Performance Management APM

• Achieved 30 efficiency in Application performance, reduced 25 human resources and 70 reduction in time to resolve application issues MTTR Mean Time to recovery .
• Established scope, hired resources and provided insight into technology and user experience.
• Used Six Sigma methodologies to redesign application/infrastructure deployment processes that enabled availability from sub 90 to 99.98 .

Global Director

Confidential

Key Accomplishments

Data Management

• Formed Global Database Management group to manage over 3500 Databases.
• Introduced Data analytics and Big Data focus team - supported emerging business needs while created better business intelligence reports helping business leaders in their daily operations.
• Decreased numbers of weekly database-related issues to virtually zero since 2010.

PROFESSIONAL DEVELOPMENT:

• Six Sigma Greenbelt Trained
• ITIL Information Technology Infrastructure Library Awareness Trained
• SDIM Service Desk and Incident Management Awareness
• CMMI preliminary working knowledge.
• Agile Software Development working knowledge

THOUGHT LEADERSHIP

• Speak at Industry conferences. Most recently at CIO Summits in Austin, Miami, Scottsdale on Cloud Computing and Mobility.
• Key participant at Technology Strategy and Future think tank for/on behalf of MeetTheBoss, HP, Microsoft, CSO Magazine. Most recently on Big Data, Mobility, Mobile Device Management.
• Presented effective database management and licensing topics at Oracle event.

LANGUAGES

English, Urdu, Hindi, Bangla, some German and Arabic