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Human Resources Specialist Resume

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Raleigh, NC

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QUALIFICATIONS HIGHLIGHTS:

  • Three years experience Cashier and Customer Service
  • Army Reserve Human Resources Specialist
  • Healthcare Information Technology Student
  • High School Diploma
  • Excellent Customer Service skills
  • Experience with customer orders and payment transactions
  • Experience maintaining accurate cash control
  • Experience with Microsoft Excel, Microsoft Word, Microsoft Access, and Microsoft PowerPoint
  • Knowledge of program procedures, methods and practices
  • Knowledge and ability to use correct grammar, vocabulary, spelling needed to compose correspondence, reports and other materials
  • Knowledge, skills, and ability transferable for experience
  • Ability to communicate effectively both orally and in writing
  • Ability to plan and coordinate  appointments, meetings and conferences
  •  Ability to follow detailed procedures and instructions
PROFESSIONAL EXPERIENCE:

Confidential, 1300 Crescent Green Drive   Cary, NC 27518
Insurance Benefits Services Customer Service, 05/2012-present

  • Using a computerized system, responds to customer inquiries in a call center environment
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Provide customers with product and service information

Confidential, 810th Med Co 3677 NC Highway 55 Cary, NC 27519
Human Resources Specialist, 12/2010 – present

  • Organize, maintain, and review personnel records
  • Data entry and retrieval of  personnel information using specific codes
  • Prepare documents, organizational charts, and reports
  • Prepare correspondence and forms
  • Personnel records management
  • Compile personnel accounting records and other documents for discharges and transfers
  • Manage personnel records and update and retrieve documents  

Confidential, 5633 Creedmoor Rd.  Raleigh, NC  27612
Cashier/Customer Service, 02/2008 – 03/2011

  • Provide prompt, accurate and friendly service to customers
  • Responsible for maintaining standards according to the Front End Standard Practice Manual
  • Excellent customer service to customers needing help with prices or location of store items
  • Scan customers orders and handle payment transactions
  • Engage and interact with customers to create a positive shopping experience
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards
  • Reconcile cash drawer and make every attempt to maintain accurate cash control during shift
EDUCATION:

Healthcare Information Technology
High School Diploma

Educational Credits:

Computer Applications; Marketing (COOP); Communications and Technology; Business Law; Student Leadership; Small Business and Entrepreneurship; Intro to Health Services and Information Services; Ethical and Legal issues in the Professional Workplace; Psychology; Basic Medical Terminology; Critical Thinking and Problem Solving; Computer Applications for Business

TRAINING:

Personnel Records Management; Correspondence and forms; Data Entry; Basic typing skills; Preparation of travel forms and documents; Preparation of awards and promotions

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