Professional and Technical Services leader with demonstrated expertise in achieving corporate goals and a strong focus on client success. Advanced project management skills, coupled with effective team leadership capabilities and hands-on technical skills, producing high quality services, operational efficiency and client satisfaction.
Seeking a position as Project Manager in Professional/Technical Services.
Experience
Confidential
Ellucian formerly Datatel Sungard Higher Ed provides next-generation systems to higher educational institutions designed to meet the complex business needs of colleges and universities. More than 2300 institutions in 40 countries look to Ellucian for the ideas and insights that will move education forward.
Manager, Professional Services. Member of the Management Team responsible for the success of Professional Services and individually responsible for the quality of services delivery for the Common Components Consulting Center. The Center delivers technical services for Colleague and Banner ERP products operating on SQL and Oracle databases along with SharePoint/Liferay Portals, Workflow technologies, ETLs, Reporting and CRM Dynamic Recruiter systems.
Confidential
Manager, Professional Services. Member of the Management Team responsible for the success of the Datatel Professional Services Division and individually responsible for the operation of the IT Infrastructure Services Consulting Team. Awards: 2011 President's Council Member
Services Management - Grew 6 new services in 2010/2011
Client Management Project Oversight and Escalations
Revenue Management - 30 team revenue increase 2009>2010>2011
Client Satisfaction 90 team client satisfaction rating
Team Management 2 Staff promotions 1 Employee of the Quarter
Confidential
Senior Technical Project Lead
Senior Technical Project Lead: Leading the operations of the IT Infrastructure Services ITIS Team.
Leading Team meetings, mentoring consultants, scheduling of ITIS team and contractor resources, advising management on project impacts to revenue forecasts, manage installations processes, established new CRM Action Plans.
Confidential
Technical Project Lead
Technical Project Lead: Leading the operations of the IT Infrastructure Services ITIS Team.
Confidential
Director of Technology
Bandwave Systems is a nationwide provider of broadband Internet access and IT solutions to small and mid-sized businesses.
Director of Technology:
Managing the Bandwave Broadband and Hosting Helpdesk 500 business DSL and T1 Customers - Training and supervising the Helpdesk staff, managing Carrier escalations and exceptions, analysis of reports and metrics to track workload, plan for growth and improve Helpdesk efficiency
IT Project Management of Systems Integration Services - Establish scope and SLA's of IT Projects, schedule and supervise implementations, testing and acceptance of IT services.
Technical Sales Consultation - gather technical requirements, specify solutions for customers, assess product interoperability, and tailor delivery processes to client specifications.
New Product Development - evaluate new products and identify new vendors, develop technical documentation, introduce new products to customers and agent partners.
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