Experience Summary: CONFIDENTIAL has over 15 years of program management experience, relevant experience leading IT PMOs, serving as a DHS Subject Matter Expert SME , leading Application Development, capturing and leading Proposals/IDIQs, and supporting Operations Management. He has experience in private, government and military sectors including Department of Homeland Security DHS , Immigrations and Customs Enforcement ICE , US Secret Service USSS , Federal Emergency Management Agency FEMA and Customs Border Protection CBP . Mr. Ruiz is a certified Project Management Professional PMP and has a Bachelor's of Business Communications from George Mason University. He is currently the project manager for the FEMA Asset Tracking Service ATS , Logistics Supply Chain Management System LSCMS . He has managed contracts worth 30 Million and teams of 30-60 employees. Mr. Ruiz has served as a liaison for DHS OCIO coordinating with Congress, the Under Secretary of Management, the DHS OCIO components and the DHS Secretary's office. In his previous role within DHS CBP Office of Information and Technology OIT , he supported the Enterprise Service Bus ESB , Single-Sign-On SSO , and EDMEs Change Control Board CCB . Within DHS Chief Information Security Office CISO , he was an Information Security SME who directly supported and conducted Audits for the Department's Major Applications/General Support System FISMA.

Key Skills: Program Management, DHS System Life Cycle, Strategic Planning, Business Process Re-engineering, Quality Management, OIG Audit support, FISMA Compliance and Performance Management.

CONFIDENTIAL

Program Manager 1

Business Acumen: Roy inherited this project with a contract return value of -2 and was able to turn it around to 10 .

• Crisis Management: During CONFIDENTIALwas instrumental in assembling a strike team within 24 hours and deploying them to ground zero. This team tagged assets with GPS transporters which provided visibility to DLA, USACE, GSA, Department Heads and the President of the United States.
• Supervise and mentor a staff comprised of 12 subordinates virtual team out of TX, GA, DC , which is responsible for providing support to FEMA LSCMS during steady state and surge activity. As well as maintaining a helpdesk Monday Friday in Ft. Worth, Atlanta, and Frederick, MD.
• Worked with Government leads in efforts to prepare required documents, including processes and procedures, SOPs, MOUs, Concept of Operations, and Analysis that support FEMA Surge response.
• Manage and support Surge events within 24 hrs of notification, built up, deployment of strike team and retrograding. Proving real time asset visibility satellite data feed for all FEMA assets and supporting agencies DLA, USACE, and GSA .
• Provided a live data feed to LSCMS Systems via Numerex system FELIX GPS Transponder Tracking System which reports directly to the Secretary of DHS and the White House.
• Resolve remedy tickets, issues with visibility, support agile development with the migration of FELIX into LSCMS System.

CONFIDENTIAL

Program Manager

• Business Development: CONFIDENTIALsingle-handedly captured and managed the procurement response for the 1 year sole source award. After the end of the 1 year sole source award, Roy was able to retain the contract by aligning with the right partners which resulted in an award of a base year contract with 2 option years that were executed by the customer.
• Supervise and mentor a staff comprised of 33 subordinates, which were responsible for performing Operations and Maintenance O M on ICE OI applications SEN, LEARA, EARS, AMO, VIIS, IRRIS integration services, compliance with DHS SLC process.
• Worked with OI Special Agents and Program Management Analyst to create Microsoft Project Schedules and Program Management Plan documents and other Program Management Book of Knowledge PMBOK related documents, and a hybrid development of Agile and waterfall delivery for all applications.
• Managed and provided over sight on agile development for projects in production, working in 4-6 week sprits.
• Supervise the ESG web applications team which provides O M support for multiple reporting tools. The team provided development support for IT Change Request ITCR , troubleshooting for issues that impacted system performance, and implemented bug fixes.
• Worked with OI and OCIO staff to prepare required documents, including Mission Needs Statement, Concept of Operations, and Analysis of Alternatives, and other System Lifecycle Management SLM Documents.
• Authored and maintained quality assurance policies and procedures for continuous improvement on the development of software application projects while channeling a feedback loop from stakeholders into the SLM process.
• Worked on multiple procurement proposals as a tech lead, reviewer, contributor, and onsite PM SME.

CONFIDENTIAL

Program Manager

• Business Development: CONFIDENTIAL was the first employee at Loch Harbour to bring in DHS business and is responsible for capturing the lead for the DHS contract vehicle PACTS . The PACTS award has resulted in the growth of Loch Harbour by increasing their footprint in DHS and growing to 200 employees.
• Supervise a staff responsible for performing work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Configuration Management PM for Platform Engineering Branch and adopted Dimensions as a CM Library tool. Process and align change request with OIT Configuration Change Branch CCB policy.
• Review proposed new systems CARD's , networks, and software designs for potential security risks and resolve integration issues related to the implementation of new systems with the existing infrastructure.
• Prepare gate review for project that align with the System Life Cycle SLC standards, and document stake holders buy in.
• Support the following projects ESB, CAIP, and DAMS to obtain a full accredited ATO in accordance with DHS policy 4300B.
• Assists with developing processes for NCIC SOA working with PSPO PM on the architecture and system design for NCIC and how it will use ESB to orchestrate service calls.
• Participate in SOA WG which defines ESB requirements and which services will utilize the bus.
• Act as a Liaison on behalf of the Platform Engineering Branch Director, attending meetings, making recommendations for action and taking action on key issues.

CONFIDENTIAL

CONFIDENTIAL

Quality Manager

• CONFIDENTIAL was brought in as a DHS SME to help grown business within DHS. During his time at Kadix help win contracts, as well support multiple procurements and track down BD leads.
• Supported the DHS Inventory Team FISMA by leading the inventory audits of DHS IT systems. Ensuring that the Department passed GAO FISMA compliance by conducted annual inventory maintenance interviews and site visits as directed.
• Managed inventory for all 22 Components along with change requests and updates the DHS Inventory Processes. Expanded the inventory to cover additional DHS organizations and Departmental reorganizations.
• Develop System Development Life Cycle SDLC for Major Applications and General Support Systems, for DHS Components which gave guidance on how to retire and on-board system to production.
• Developed processes for Components to self-manage their inventory in accordance with the SDLC which reduced DHS from conducting physical audits.

CONFIDENTIAL

Liaison/Action Officer

• Provided support to the Director and Chief of Staff of OCIO by delegating and assigning taskers, Questions for the Record QFR's , Reports, Testimonies, Audit, and FOIA requests on behalf of DHS Directors. Ensuring congressional responses were sent out in a timely manner as well as GAO audits.
• Served as liaison between OCIO and the Under Secretary of Management at DHS. Prepared briefings for Capitol Hill, Senate, Congress, and drafted responses to Congressional hearings, inquiries, and taskers.
• Gathered data for the development of planning and documenting for DHS's EAGLE IDIQ which help solicitations within DHS IT.

CONFIDENTIAL

• Liaison for NCIC and NLETS via Virginia Criminal Information Network VCIN threw the Virginia State Police.
• Acted as a liaison between JAG lawyer and the base, assisting with document preparation for Federal Court and Quantico Base Traffic Court.
• Created and maintained an archive of all Military Police Services Records, and coordinated all Freedom of Information Act FOIA requests. Responsible for insuring that all military records where properly destroyed and complied with NRA policies.

Military Police Desk Sergeant

• Supervised Marines while work under high-stress situations as a first responder and serving the public.
• Responds to radio calls and investigates complaints, disturbances, collisions, and administers first aid in emergencies.

CONFIDENTIAL

Marine-One Security

• Supervised Marines while conducting security lifts for the White House.
• Developed, tracked, and distributed detailed logistical documents.
• Managed customer service and office operations for the HMX-1 Security Office.
• Responsible for all White House Marine One Aircraft assets.
• Coordinated with the Secret Service, State Police, and Foreign Militaries on classified information related to presidential missions.