Professional Summary:

• 5+ Years of IT experience with over 3years’ experience in the SalesForce CRM Platform both as Administrator and Developer, and 2 years of experience with Java/SQLtechnologies and expertise in development, administration and implementation technology solutions.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and sales force SFA applications based on Apex Language and leveraging Force.com Platform.
• Experience in working with varioussalesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Strong Implementation and Integration experience using Custom objects,Custom fields, Formulae fields,Triggers, Apex classes, Visual Force Pages, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
• Extensive experience using Sales force Administration (SFA) tasks like Creating Users, Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Used Data loader for data management in Force.com platform.
• Worked on various applications from AppExchange to enhance the feature of the developed Application.
• Experience with Salesforce IDE tools: Force.com, Eclipse IDE Plug-in.
• Experience in wide range of languages and technologies such as Apex, Java, HTML, and JavaScript.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DMLSQL queries. Experience in writing SQL and PL/SQL programming with Oracle and SQL Server.
• Experienced with Oracle and My SQLdatabases.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Expertise in using MS Office for documentation and data manipulation.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Technical Skills:

Cloud Computing:

Salesforce, Force.com, Visual Force, Apex, SOQL, SOSL

Languages:

C++, Java, SQL, PL/SQL, APEX

Operating Systems:

Unix, Windows 95, 98, 2000, 2003, XP, Vista

RDBMS:

MS SQL Server 2005 and 2000, Oracle 9i/8i

Application Servers:

IIS 5.0 IIS 6.0, Websphere 7.X,

Markup Languages:

HTML, XHTML, DHTML, XML, XSL

Scripting languages:

Java Script, VB Script, CSS.

Professional Experience:

Confidential, Atlanta, GAMay’11 - PresentRole: Salesforce.com Administrator/Developer
Project: iDart-Rewrite
IDart-Rewrite is a web application caters online training and certification for the management and entrepreneur skill. This sites has features to take online test, time bound audio/video study materials. Emails and collaborations with contract based employee, full time employees and other peer groups who are working on site with chase.

Responsibilities:

• WorkedasenhancementteammemberandperformedtherolesofSalesforce.comDeveloper/Adminintheorganization
• WorkedcloselywithsalesteamandbusinessanalystsandperformeddetailedanalysisofbusinessandtechnicalrequirementsanddesignedthesolutionbycustomizingvariousstandardobjectsofSalesForce.com(SFDC).
• ImplementedtherequirementsonSalesforce.complatformandForce.comIDEPlug-inusingEclipse.
• Implementedwebbasedcasemanagementautomation WebtoCase(onCaseObject)totrackandsolvecustomer’sissues.
• DesignedvariousWebPagesinVisualForceforcapturingvariouscustomerenquiriesandImplementedlogicformigratingcasestodifferentqueuesbasedonthetypeofcustomerenquiry.
• Designed,anddevelopedApexClasses,ControllerClasses,extensionsandApexTriggersforvariousfunctionalneedsintheapplication.
• Workedonvarioussalesforce.comstandardobjectslikeAccounts,Contacts,Cases,Opportunities,Products,OpportunityLineItems,Leads,Campaigns,Reportsanddashboards
• Designed,anddeployedtheCustomobjects,Customtabs,Entity-Relationshipdatamodel,validationrules,WorkflowRules, Page layouts,Components,VisualForcePagestosuittotheneedsoftheapplication.
• CustomizedpagelayoutsforOpportunity,Contacts,andAccountsdependinguponuserroles,andgroups.
• Plannedandperformedanalysisofe-support activitiesand/orfunctionsandguidesthesubsequentdesignandimplementationorimprovementofexistingesupportapplications
• UsedDataLoaderforinsert,update,andbulkimportorexportofdatafromSalesforce.comsObjects.Usedittoread,extract,andloaddatafromcommaseparatedvalues(CSV)files.
• Definedlookupandmaster-detailrelationshipsontheobjectsandcreatedjunctionobjectstoestablishconnectivityamongobjects.
• DevelopedandconfiguredvariousReportsandReportFoldersfordifferentuserprofilesbasedontheneedintheorganization.
• PerformedUnit,Integration,RegressionandUserAcceptanceTesting.

Environment:Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP

Confidential, Nov’10 April ’11
Salesforce.com Administrator/Developer
Project: .Com ordering
Description:
Online ordering system developed for Verizon.com both for residential customers and SPOT customers. The application lets the user build his custom bundles or pre-defined bundles which he can configure and customize and place the order for that service. This application follows N-tier architecture. Worked on different work Requests for the change in the existing application. Verizon implemented different promotions and bundles every month.

Responsibilities:

• ResponsibleforBusinessAnalysis Requirementunderstanding,developmentanddatamodeling.
• AbilitytoovercometheGovernorlimitofnotabletoaddmorethan5apexbatchjobsatatime.
• ResponsibleforcreatingreportsontheGlobalHistoryobject.
• CreatedtheDashboards,ReportingTabsandPagesbasedontheavailabledata.
• WorkedonCreatingVisual forcepagesonForce.comIDEplatformandEclipse.
• PerformedthetestingoperationsontheVisual forcepages, CustomObjectsandReports.
• ResponsibleforcreatingtheTestMethodstoprovidemaximumcoveragetothetriggersandotherControllerclasses.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Developed Apex Controllers and Visual force pages.
• Written Test Classes. Tested the Application and deployed in Production.
• ExtensivelyuploadeddatausingAPEXdataloader.
• UsedSOQL SOSLwithconsiderationtoGovernorLimitsfordatamanipulationneedsoftheapplicationusingplatformdatabaseobjects.
• Performeddatacleanupand/ordatamigrationto/fromSalesforce.com.

Environment: APEX, Visual Force, S-Control, Eclipse IDE, Apex Explorer, Apex Data Loader, HTML, CSS, Force.com

Client: Confidential,Tampa, FL Jan’09–Oct ‘10
Role: Salesforce.com Developer/ Application Specialist
Description: WellCareprovides managed care services exclusively for government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Florida, The Salesforce CRM Application is implemented to consolidate sales management for all the regions. Online Sales force CRM Application was developed to leverage some key business functionalities of the legacy application and provide customized solutions to the Sales team to keep track of their customers, their contact information and their opportunities in Pipeline.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Create dashboard and reports for the business users
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Reviewed code to eliminate XSS security threats.
• Environment: Saleforce.com platform, Visual Force (Pages, Component Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Feb’07 Dec’08
Java/SQL Developer
Project: Inventory Management System
Description: The application was to develop a system that deals with marketing of different products. Inventory Management System application enables the employees to enter the details of all the products sold by them at the end of the sales on that day. All the data entered by different employees will be updated in the database. It provides the updated data required in the calculation of the total products sold and products left.

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Database and Screen design as per customer requirements.
• Generation of Reports to suit the functionality.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Interaction with users for screen design approval and user friendliness.

Environment: Oracle 7.3, PL/SQL, SQL, Java, C++, and Windows NT

Education :

• Masters in Computer Science, University Confidential,Springfield
• Bachelor of Technology in Computer Science, Confidential, University

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