Summary

• Avaya Certified Engineer with over 7 years of design architecture, deployment and management experience in voice/IPT solutions ranging from legacy TDM to IP telephony Unified Communication, SME and Call Center. A versatile and multi-skilled IT professional.
• Performed basic Avaya system configuration like VDN, Vectors, Route pattern, Authentication codes, Removing and adding extensions, ARS, ARR, Trunks, Dial plans, Meet-Me conference, Call forwarding, Call pick-ups, Coverage path, COR, COS.
• Experienced voice specialist with skill set on designing, implementing and supporting telecommunications solutions.
• Engineered the upgrade of Merck Summit, NJ Campus. From Avaya Definity PBX 1PPN/3EPN with CM release R011r.03.2.536.1 to HP DL360 duplex server with CM6 system platform and 18 G650s media gateway distributed to 5 PNs in the entire campus.
• Liaised with various other parties, including: customer IT department, network providers, data network engineers, user representatives, project managers etc.
• Prepared implementation, maintenance and training guides for Avaya VoIP installations.
• Installed, configured, tested and customer handover of Avaya voice systems.
• Provided administration, maintenance and troubleshooting for Avaya voice systems and associated network infrastructure.
• Experienced in administering Avaya S8300 Media Server and Avaya G700 Media Gateway.
• Professional services that convert company goals into profitable reality, maintaining effective voice communications and operating systems while overseeing organizational effectiveness.
• Proven results in the delivery of accurate resourcing cost models for IPT technical designs and transition.
• Ability to produce bill of materials, time and labor estimates.
• Ability to identify opportunities for business growth and initiate and drive improvements including re-usable components.
• Project management skills, R D and a well-developed reporting and presentation skills.
• Self-starting, straightforward personality with pragmatic problem solving skills.
• Strong focus on results and able to keep delivering to high standards under time pressure.
• Ability to work in a matrixed global organization supporting local and remote teams to deliver solutions to customer requirements.
• Skilled at interacting with customers of all socioeconomic background.

Technical Skills

• Detailed understanding of Avaya Aura platforms and technology: DL360, R610, S8800, S87xx, S85xx, S8300, G650, G450, G700, G350, IG550 Integrated Gateway, B5800 Branch Gateway, IP Office 500, Definity servers G3r, G3si and G3csi , Unified Messaging, Modular Messaging, Messaging Manager, AES, SES, Digital, IP SIP phones, Avaya Communication Manager 2.x to 6.x system platform , Avaya one-X Inbound and Outbound voice connectivity: E1/T1, CO, TDM and SIP Trunk, PRI/BRI and DID Adjuncts: ACD, IVR, CTI applications, Call Recording, CMS IPT transformation over MPLS , Voice signaling H.323, FXS, FXO, Q-Sig/CAS System Configuration: Call routing, VDN, Vectoring, Hunt groups, Skills/Splits, Coverage path, AAR, ARS, UDP, Dial plan analysis, EC500, Stations IP/SIP Trunking
• Strong understanding of Cisco Data network Switches, Routers Wireless AP
• Functional knowledge on Cisco Voice - CUCM Express, CUE UCCE Cisco Platform 2800/3800 2900/3900 series
• Functional knowledge on Avaya Blue Nortel , Siemens HiPath series, Alcatel Omni PCX, Shoretel, Mitel, Asterisk, NEC
• Functional Knowledge on ACME Packet Session Border Controller and VoIP monitoring tool
• Functional knowledge on Dealer boards, Trader Systems and Communications
• Functional knowledge on Juniper Network Switch and Firewall
• Functional knowledge on Extreme Network Switch
• Alcatel 9500mxc microwave radio and Andrew antennas, Motorola wireless products Point-to-point Backhaul and Canopy .

Professional Experience

Confidential

IPT Design and Delivery Voice Lead

• Lead Voice/IPT designs for BT Global clients.
• Develop high and low level designs and managing these through to customer deployment.
• Develop transition and transformation plans to migrate from legacy to BT services.
• Lead small global team direct and virtual of Sales Engineers and/or delivery specialists, who place orders, add non-standard customer configurations and manage service delivery and turn-up.
• Fully interworking with other design and delivery towers including WAN/LAN/Video security.
• Managing any technical change control requests during the deployment life cycle.
• Develop realistic and cost effective network and customer edge solutions for standard and non-standard functionality that meet or exceed customer and contractual requirements.
• Responsible for managing the technical interfaces for all Voice/IPT designs between the customer and different BT business units.
• Supporting customer meetings and presentations as required.
• Costs benefit analysis of different designs and options to transform customer networks.
• Deliver solutions that meet or exceed BT's 95 Right First Time target
• Deliver accurate resourcing and cost models for technical designs and transition plans that include Network Capex and Opex.
• Time Labour estimates

Confidential

Lead Voice Engineer

• Lead Voice Engineer - Engineered the upgrade of Merck Summit, NJ Campus. From Avaya Definity PBX 1PPN/3EPN with CM release R011r.03.2.536.1 to HP DL360 duplex server with CM6 system platform and 18 G650s media gateway distributed to 5 PNs in the entire campus.
• Coordinated with Data team to implement a redundancy plan for the whole voice system. Converted fiber port network to IP-PNC.
• Designed a network implementation plan for all duplicated IPSIs on each PN to cater the in-house multi-mode fiber back to the media server. Upgraded TN firmware.
• Created a network diagram for project documentation.
• Lead Voice Engineer of Merck Lebanon, NJ site upgrade. Designed and implemented upgrade from Avaya S8710 duplex server with Avaya Definity fiber-PNC to HP DL360 duplex server with CM6 system platform and 4 G650s media gateway.
• Migrated translation to CM6, added additional IPSI for redundancy and Medpro for call processing. Upgraded TN firmware.
• Created a network diagram and rack elevation for project documentation.
• Generated daily reports for AT T Connect call volume from multiple sites.
• Configured 16 T1s, trunks and corresponding route for the new AT T Connect gateway for Whitehouse, NJ campus.
• Responsible for the replacement of VZ SONET to new Verizon ISDN-PRI Circuits. Configured DS1s, trunks and signaling for replication. Created an implementation and testing plan before production deployment. Multiple NJ sites: Kenilworth, Union, Summit and Springfield.
• Responsible for the implementation of EC500, Notify-me voicemail , Call-me voicemail . Currently on testing phase.
• Other project completed: Memphis, TN and Charlotte, NC site upgrade. From Definity to CM 6.0.

Confidential

VoIP and Network Engineer

• Collected business and technical requirements from customer and design IP Telephony solutions to satisfy these requirements.
• Prepared implementation, maintenance and training guides for Avaya VoIP installations.
• Installed, configured, tested and customer handover of Avaya voice systems.
• Provided administration, maintenance and troubleshooting for Avaya voice systems and associated network infrastructure.
• Acted as an escalation point for voice related issues from sales or clients.
• Liaised with various other parties, including: customer IT department, network providers, data network engineers, user representatives, project managers etc.
• Developed a broad range of knowledge and skills associated with IP Telephony, Network infrastructure and maintenance and troubleshooting of voice systems.
• Utilized company's standard processes and templates and contribute to the ongoing enhancement and updating of such standards.
• Effectively communicated client status with Account Executives and company management.

Engineering Services

Support voice/network

• Provided scheduled and ad hoc support to selected company clients.
• Provided 24x7 global support for multi-site clients specifically but not limited to Asia Region.
• Provided consultancy to company clients on systems configuration, migration and operations issues.
• Served as an escalation support resource for IT and network-related problems when required.
• Alerted company management of potential critical situations. Monitor critical client problems until they are resolved.
• Provided internal support for systems Go corporate voice network Japan, HK, Shanghai .

Projects voice/network

• Performed Avaya VoIP solutions implementation.
• Established project scope, requirements and design corresponding solutions.
• Estimated hours and costs associated with project implementation.
• Assisted Account Executive and Project Manager to prepare client proposals.

Sales Support voice

• Worked with sales executive to collect business and technical requirements from customers and design solutions to technically satisfy these requirements.
• Interacted with customers to clarify their requirements.
• Delivered technical presentations of company solutions. Explained capabilities, limitations with respect to customer requirements.

Methodologies

• Worked with local Telco/service providers such as NTT, KDDI and KVH.
• Ensured adherence to standard processes through education, monitoring and enforcement.
• Contributed to service delivery efficiency and quality.
• Implemented documentation standards.

Confidential

Systems Engineer

• Performed Implementation, post-installation and maintenance of Avaya Media Servers S87xx, S8500, and S8300 , Avaya Media Gateways G650 and G700 , AES Server Application Enablement System and Avaya voice messaging system, Avaya Intuity Audix LX . Maintenance of old Avaya PABX Definity servers: G3r, G3si and G3csi .
• Performed advance system configurations and related programming of call flow VDNs, ACDs, Hunt Groups, Agent login IDs, Vectors , basic and advance PABX's features Call forwarding, Call pick-ups, coverage paths, authorization codes, etc. , Network Dial Plan, Uniform Dialing Plan, call routing , Trunks configuration E1/T1, DID, DOD, ISDN, SIP and IP trunking , Call Detail Recording, Basic Call Management System.
• Liaises with third party representatives Telco, suppliers and contractors in planning, implementation of projects and problem resolution as well.
• 24/7 support in handling problem resolution during outages.
• Conducted presentation and end-user training on Basic and Advance Avaya System Administration.
• Secondary support on the following convergence products Alcatel 9500mxc microwave radio and Andrew antennas, Motorola wireless products Point-to-point Backhaul and Canopy , Siemens HiPath PABX Series, Cisco Routers and Switches .

Clients/Projects Implemented

• IBM Business Solutions
• Installed additional Port Network using G650 Media Gateway to accommodate new users, Configured ISDN lines configuration,
• Deployed AVAYA Intuity Audix for messaging.

Philcom

Implemented/deployed 7 hops of Alcatel 9500mxc microwave radios and Andrew antennas to 7 cities to enable cellular sites and network coverage for the whole region.

Confidential

Network and System Administrator

• Designed and implemented computer network and security process and procedures, and perform cost benefit analysis on all recommended strategies.
• Managed daily operation of network consisting of Windows 2003 servers, Windows 2000 servers and Windows XP workstations.
• Perform professional support of systems administration tasks, such as backup, account management, health check, logging and monitoring.
• Handled network installations, network setup, structured cabling, active directory, group policy and domain server.
• Support technical problems on PC hardware and software.
• Administered Cisco switches and routers.
• Administered Avaya S8300 Media Server and Avaya G700 Media Gateway.
• Performed basic Avaya system configuration like VDN, Vectors, Route pattern, Authentication codes, Removing and adding extensions, ARS, ARR, Trunks, Dial plans, Meet-Me conference, Call forwarding, Call pick-ups, Coverage path, COR, COS.
• Developed and facilitated awareness discussion for management and staff.