We provide IT Staff Augmentation Services!

Project Background Resume Profile

2.00/5 (Submit Your Rating)

CT

Hire Now

Experience

Confidential

Project Background

Responsibilities and Highlights

  • Provide functional and production support for the HR Helpdesk system
  • Led a cross-team initiative to upgrade the application and tools version
  • Acts as the subject matter expert and functional lead for the application
  • Acts as liaison between business partners and technology groups
  • Gather and translate business requirements into functional specifications
  • Plan, manage and implement business process changes and system enhancements
  • Analyze and resolve application issues and customer concerns or requests

Confidential

Project Background

Responsibilities and Highlights

  • Provide production support for the HR system built in a suite of PeopleSoft applications consisting of HCM, CRM, eRecruit and Portal Solutions
  • Monitor batch execution and troubleshoot issues or failures
  • Analyze and resolve customer enquiries, issues and/or requests
  • Joined the team upon implementation of the HR system, resolving issues in various areas such as batch, online, security, data, infrastructure and functionality and objects such as Application Engines, SQRs, PeopleCode, Workflow, Component Interface, SQL Scripts, Unix Scripts, Batch jobs etc.
  • Led a team focused on bringing the number of incidents down as system enhancements have dramatically increased the number of issues raised, which was successful in achieving its goal

Confidential

Project Background

Responsibilities and Highlights

  • Provide production support for the PeopleSoft EPM implementation
  • Perform development and test of system enhancements which include application engines, data manager rules, sql jobs and queries
  • Conduct consultative interactions with business groups, which lead to design and implementation of enhancements to the system
  • Provide support to business users on their enquiries, issues or requests
  • Provide production batch system execution and monitoring, issue troubleshooting, resolution and escalation
  • Provides infrastructure support including data enrichment

Confidential

Project Background

Responsibilities and Highlights

  • Performed impact analysis, design, build and test of system enhancements
  • Conducted reviews and walkthroughs with the client on deliverables
  • Became the subject matter expert of the application and lead for development and releases
  • Became the subject matter expert and lead in batch execution
  • Trained and transferred knowledge to members of the team
  • Assigned in Hartford, Conneticut to lead the system batch execution

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship