Summary

• experience in IT field, providing technical services to wide range customers based on their needs.
• experience working on salesforce as an administrator and a developer.
• Leading the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
• Perform application configuration, testing and evaluation to ensure quality and consistency
• Involved in Salesforce.com application setup activities and customized the applications to meet the functional requirement of the organization.
• Excellent abilities in administering salesforce.com.
• Experience in implementing Salesforce.com Cloud and Salesforce knowledge base, articles and article management.
• Prior strong programming background in OOPS environment involving Sybase, sql, unix, dvl, apex classes, visualforce pages, test methods, Triggers, C , Java, J2EE, and data structures.
• Efficiently able to use Data loader, as well data loader automation.
• Excellent experience in Web sphere Cast Iron Studio.

Working experience

• Good command over force.com web services
• Excellent verbal and written communication skills
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions Triggers, Web Services, Visual force Pages, Cast iron, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience working with salesforce.com sandbox and production environments.
• Experience working with Eclipse IDE Plug-in environment.
• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates HTML Visual force Templates .
• Experienced in Object Oriented Analysis design OOAD , applying Design Patterns effectively under Model View Controller MVC architecture and/or Service Oriented Architecture SOA .

Experience Summary

Confidential

Responsibilities

• Responsible and accountable for the coordinated management of multiple phases of the project.
• Initiate project by co locating with client for understanding the existing legacy systems.
• Designed and developed visual force pages and apex classes for the integration module specific to business requirement.
• Developed various tabs, custom objects, validation rules on objects and tabs, components and Visual force pages.
• Responsible for the initial studies as well as the documentation of the project, Build credibility, maintain communication with end users at multiple levels, including those external to the client organization and spread over multiple geographical location in India and USA.
• Initiate projects phases, develop and manage schedule, performance and quality of ongoing projects phases.
• Created workflow rules, and defined related tasks, time triggered task, email alerts, field updates, and outbound messages to implement business logic.
• Member of code review team.
• Implemented Apex Schedulable interface and implemented logic for scheduling different apex classes.
• Bug fixing of various modules.
• Present periodic Dashboard reports on the current projects phases, future opportunities and client issues to vendor.
• Worked upon standard as well as custom reports, dashboards.
• Uploaded records using Data loader.
• Present status reports on various forums for the current projects phases and managing client issues and specific risks.
• Deployed the whole project successfully as beta version.
• Presented the whole project on client site.
• Used test methods to check the 80 -90 code coverage.
• SOQL queries to fetch the data.
• In this project we integrated our Salesforce instance with Accurate ratings tool.
• Run time web service call is made at each time an investor wants to check the current rating of company.
• Soap based web services were used to communicate with two systems.
• Mass emails were sent through custom code developed in apex to notify the company about their ratings release.
• Time dependent workflow rule was embedded in this project to notify release team about the time stamp of email sent 24 hrs. .
• Once rating release is done the whole rating information is pushed back to salesforce Account object as related list which includes Rating release date , assigned rating to particular company and approvers details etc.

Environment: Salesforce.com platform, Standard and custom objects, Standard controllers, custom controller, extensions, Visual force pages and standard and custom components, HTML, CSS, JavaScript, Static resources, Custom tabs, Visual force tabs, Workflow and approvals, Reports Standard and custom , Email services, Eclipse IDE plug-in.

Confidential

Responsibilities

• Responsible and accountable for the coordinated management of multiple phases of the project.
• Initiate project by co locating with client for understanding the existing legacy systems.
• Designed and developed visual force pages and apex classes for the integration module specific to business requirement.
• Developed various tabs, custom objects, validation rules on objects and tabs, components and Visual force pages.
• Responsible for the initial studies as well as the documentation of the project, Build credibility, maintain communication with end users at multiple levels, including those external to the client organization and spread over multiple geographical location in India and USA.
• Initiate projects phases, develop and manage schedule, performance and quality of ongoing projects phases.
• Created workflow rules, and defined related tasks, time triggered task, email alerts, field updates, and outbound messages to implement business logic.
• Member of code review team.
• Implemented Apex Schedulable interface and implemented logic for scheduling different apex classes.
• Present periodic Dashboard reports on the current projects phases, future opportunities and client issues to vendor.
• Worked upon standard as well as custom reports, dashboards.
• Uploaded records using Data loader.
• Present status reports on various forums for the current projects phases and managing client issues and specific risks.
• Deployed the whole project successfully as beta version.
• Presented the whole project on client site.
• Used test methods to check the 80-90 code coverage.
• SOQL queries to fetch the data.
• This was an integration project.
• We integrated Salesforce with PeopleSoft.
• Every time a new hired employee entered in PeopleSoft was automatically created in Salesforce.
• All the information about his role, profile, Manager Information address contact information etc. is pulled from salesforce.
• The user is created as an Inactive user and his assigned manager and SFDC admin got notified at the time of creation of the user.
• Manager will notify SFDC admin if user needs SFDC access and he will make him as active.
• At the same time of user creation, the whole information is passed to other organizational systems at the same time using web service call.
• At same time email notification is sent to system admins of all applications about new user creation.
• At the time when employee leaves the organization ,this information is sent back to SFDC, SFDC admin will deactivate the user in SFDC and it will be automatically deactivated in all other systems also.
• SOAP based webservices calls were used.
• Apex triggers on user object.
• Email notification workflow rules were used to notify managers and admin teams.

Environment: Salesforce.com platform, Standard and custom objects, Standard controllers, custom controller, extensions, Visual force pages and standard and custom components, HTML, CSS, JavaScript, Static resources, Custom tabs, Visual force tabs, Workflow and approvals, Reports Standard and custom , Email services, Eclipse IDE plug-in.

Confidential

Responsibilities

• Responsible and accountable for the coordinated management of multiple phases of the project.
• Initiate project by co locating with client for understanding the existing legacy systems.
• Designed and developed visual force pages and apex classes for the integration module specific to business requirement.
• Developed various tabs, custom objects, validation rules on objects and tabs, components and Visual force pages.
• Responsible for the initial studies as well as the documentation of the project, Build credibility, maintain communication with end users at multiple levels, including those external to the client organization and spread over confidential.
• Initiate projects phases, develop and manage schedule, performance and quality of ongoing projects phases.
• Created workflow rules, and defined related tasks, time triggered task, email alerts, field updates, and outbound messages to implement business logic.
• Member of code review team.
• Implemented Apex Schedulable interface and implemented logic for scheduling different apex classes.
• Bug fixing of various modules.
• Present periodic Dashboard reports on the current projects phases, future opportunities and client issues to vendor.
• Worked upon standard as well as custom reports, dashboards.
• Uploaded records using Data loader.
• Present status reports on various forums for the current projects phases and managing client issues and specific risks.
• Deployed the whole project successfully as beta version.
• Presented the whole project on client site.
• Used test methods to check the 80 -90 code coverage.
• SOQL queries to fetch the data.
• The idea of this project is to display all the information related to a company in different systems at one place, to confirm that same rating info exist in all the applications.
• Salesforce is the master data system for all the companies, so management wants to see all the information of a company in different systems at one place in SFDC like what rating information is stored in all applications for one company.
• Salesforce is integrated with all other applications.
• A button at account object is created on click of which a web service call is made to extract all information related to particular Account based on account id .
• A pop up window will open and will display all information in different applications, at one place.
• This data is only for display, it will not be stored in salesforce.
• Visualforce page is used to display the data.
• Apex controller and wsdl file were used in the backend.
• Reference between controller and Visualforce page was created in the page coding.

Environment: Salesforce.com platform, Standard and custom objects, Standard controllers, custom controller, extensions, Visual force pages and standard and custom components, HTML, CSS, JavaScript, Static resources, Custom tabs, Visual force tabs, Workflow and approvals, Reports Standard and custom , Email services, Eclipse IDE plug-in.

Confidential

Responsibilities

• Responsible and accountable for the coordinated management of multiple phases of the project.
• Initiate project by co locating with client for understanding the existing legacy systems.
• Designed and developed visual force pages and apex classes for the integration module specific to business requirement.
• Developed various tabs, custom objects, validation rules on objects and tabs, components and Visual force pages.
• Responsible for the initial studies as well as the documentation of the project, Build credibility, maintain communication with end users at multiple levels, including those external to the client organization and spread over multiple geographical location in India and USA.
• Initiate projects phases, develop and manage schedule, performance and quality of ongoing projects phases.
• Created workflow rules, and defined related tasks, time triggered task, email alerts, field updates, and outbound messages to implement business logic.
• Member of code review team.
• Implemented Apex Schedulable interface and implemented logic for scheduling different apex classes.
• Bug fixing of various modules.
• Present periodic Dashboard reports on the current projects phases, future opportunities and client issues to vendor.
• Worked upon standard as well as custom reports, dashboards.
• Uploaded records using Data loader.
• Present status reports on various forums for the current projects phases and managing client issues and specific risks.
• Deployed the whole project successfully as beta version.
• Presented the whole project on client site.
• Used test methods to check the 80 -90 code coverage.
• SOQL queries to fetch the data.
• Moody's is a rating company and it needs govt. approvals to furnish ratings for any company for all legal records.
• Docusign came in to picture where we need signed confidential approval from respective govt. bodies to release ratings.
• A written document is sent to the govt. party, this document includes the terms and conditions stating all required information and seeking their permissions to kick-off ratings process.
• Once they read and sign the document and will hit submit it will come in to sfdc as attachment and will reside in related list under that account.
• This will be used as a proof that govt. is notified about the rating release.

Environment: Salesforce.com platform, Standard and custom objects, Standard controllers, custom controller, extensions, Visual force pages and standard and custom components, HTML, CSS, JavaScript, Static resources, Custom tabs, Visual force tabs, Workflow and approvals, Reports Standard and custom , Email services, Eclipse IDE plug-in.

Confidential

Responsibilities:

Confidential

dealt with taking data backups automatically from salesforce for important objects on daily, weekly and monthly basis.

Responsibilities

• Since Moody's is a large and reputed ratings company, so data security is one of the major concern in it.
• In order to keep data in safe and secure place, we have automated data loader to extract the whole data from salesforce to save on our local servers.
• This is done by automating data loader to export Account, contact, Opportunities information that are newly created or modified in week.
• This is a scheduled job that runs on weekly basis.
• It will export data in csv files and will save at our local servers.

Environment: Salesforce.com platform, Standard and custom objects, data loader

Salesforce Administrative Experience:

• Setting up roles and profiles.
• Setting up Organization wide defaults.
• Controlling record visibility.
• Creating Permission sets.
• Login permissions to Admin as any user.
• Setting Security Controls.
• Setting Sharing Settings.
• Creating new users and providing appropriate permissions,
• uploading data sheets for the users,
• Maintaining different sandboxes for salesforce in case we need to roll back to something at some point.
• Did Desktop Integrations in salesforce like connect for office, chatter desktop etc.
• Supporting all salesforce.com users for salesforce issues.
• Customizing out of box functionality according to our business.
• Salesforce chatter.
• Creating salesforce public groups.
• Creating permission sets.

Salesforce development using Visual force and Apex code OR Customizations:

• MS-CRM to salesforce CRM conversion, Using Apex and Visual force.
• CRM-Fusion for de duping salesforce data and cleaning salesforce.
• Automated salesforce data loader to send incremented data to local servers weekly.
• Integrated PeopleSoft with salesforce using web services, visual force and apex.
• Ratings tool integration with Salesforce system.
• Writing triggers, apex classes, and VF pages.
• Writing Salesforce validation rules.
• Taking care of all salesforce code that is developed, and under development.
• Automating salesforce templates for mail merge using mail merge concept.
• Applications from AppExchange.
• Creating Objects, Tabs, new applications and Customizing existing Applications.
• Salesforce workflow rules and approval process.
• Creating Static resources in salesforce.
• Setting remote site settings in salesforce for web services.
• Salesforce integration with C W for opportunities using apex, visual force and web services.
• Moody's web portal Integration with Salesforce for lead or opportunity creation.
• Mass export, Insert, delete, hard delete of salesforce data.
• Writing test methods for at least 75 of code coverage which is the mandatory for deploying any code to production.
• Responsible for Roll-outs from developer box to Production.
• Salesforce integration with Outlook.

Service cloud implementation

• Responsible for implementing Saleforce.com Service Cloud.
• Milestones setup, entitlement setup and corresponding workflow set using
• Salesforce.com Service Cloud.
• Responsible for implementing Salesforce knowledge base, articles and article