Objective:

A proven professional seeking for new major strategic initiatives whereby understanding business goals and objectives, by clarifying and translate business requirements, that meet sponsor and stakeholder needs into documentation and conceptual design from which solutions are developed.

Summary:

CONFIDENTIAL certified with 14 years Experience in IT Administration and Infrastructure.

• Around 10 years of experience in Datacenter Consolidation, Migration, Business Continuity, Backup, Storage and Virtualization domains in IT giants such as AT T, IBM, ABN AMRO, EMC, CA and Oracle.
• VMware Certified Professional VCP
• Design and Implement virtualization solutions based on VMware Infrastructure 5 VSphere 5.5 platform
• Deploy, Secure, Analyze, Administer and Troubleshoot VMware VSphere 5.0 platforms
• Hands on expertise in virtualizing mission critical Windows and Red Hat Linux servers using VMware Converter and PlateSpin Migrate
• Actively involved in the Beta testing community of ESX 4 and VC 4 servers
• Experience with Cisco UCS and HP C7000 Blades for ESXi hosts.
• Design, Implement and troubleshoot any issues related to VMware Distributed Resource Scheduling, Resource Pools, VMware High Availability, Enhanced VMotion EVC , ESX Host Profiles, vNetwork Distributed Switch vDS and VMware Fault Tolerance FT
• Hands on experience performing Capacity planner assessment for Datacenters and assist customers in Datacenter virtualization and consolidation process
• Hands on experience designing and virtualizing corporate desktops using VMware View VDI
• Knowledge of maintaining Business Continuity and performing Disaster Recovery DR using VMware Site Recovery Manager SRM
• Hands on experience in updating / upgrading ESX servers, Virtual Center servers and windows virtual machines using VMware Update manager and manual upgrades
• Experience in handling hardware manufactured by IBM, Dell, HP, EMC, NetApp, Cisco, Brocade, Adaptec, Emulex which includes tape libraries to rack mounted storage servers, blade servers, Filers, fabric Switches, HBAs and storage arrays.
• Hands on experience installing, managing and administering Windows NT, Windows 2000 and Windows 2003 based Domain controllers, Backup / Additional Domain Controllers
• Experience in the Server and Desktop Management Windows Administration , Support, Analysis and Maintenance.
• Exceptional troubleshooting, organizational, interpersonal, written and verbal communication skills.
• Experience with global technical support operations with multiple operational centers in a follow the sun 24x7 environment

Professional Trainings Attended:

• VMware vSphere 5.5 ESX Server 5.5 and Virtual Center Server 5.0
• ESX 4.x and ESXi 4.5: Install, configure and troubleshooting course
• Virtual Center and 4.x: Install, configure and troubleshooting course
• Advanced SAN Troubleshooting for ESX Environment
• VMware Infrastructure 4: Deploy, Secure and Analyze training
• VMware Lab Manager, VMware P2V assistant / Converter Internal training
• VMware Horizon View 5.0

Softwares:

Virtualization: VMware Workstation, VMware Server, VMware GSX server, VMware Infrastructure 4 5 ESX server Virtual Center , VMware vCenter Converter, VMware ACE, VMware Fusion, Health Check Analyzer, VMware Lab Manager, VMware SRM, VMware ThinApp ,VMware Virtual Desktop Manager, CapIQ and AppSpeed

Work Experience:

CONFIDENTIAL

Designation: Senior Infrastructure Engineer

CONFIDENTIAL

Role: Infrastructure Engineer

Key Responsibilities:

• Installed and configured over 100 VMware VSphere 5.5 ESX/ESXi nodes, vCenter and vClient.
• Configured Management and Resource Cluster, Add Host to a Cluster, Configure its licenses, Network Configuration, DNS and NTP.
• Administration of environment running ESX/ESXi Hosts and Virtual Machines.
• Manage Virtual Machines, Installing VMware Tools, Creating Templates, Cloning, Deploy Virtual Machines using Templates, Converting Physical to Virtual Machines P2V .
• Manage VMware Distributed Resource Scheduler DRS , vMotion and High Availability HA Clusters.
• Worked closely with Storage and Networking teams to manage the allocated EMC SAN, Fiber and Networking Infrastructure.
• Knowledge of maintaining Business Continuity and performing Disaster Recovery DR using VMware Site Recovery Manager SRM .
• Experience with SRM 5.0 deployment and Implementation. Involved in creating groups for datastores and VMs and testing end to end functionality.
• Design and implemented VMware View 5.2
• Packaged applications using VMware ThinApp 5.0 and integrated on View 5.2.
• Support the View environment for 1000 users
• Configured Persona Management for profile redirection
• Experience with upgrading View 4.0 to 5.2.
• Update the Patches for ESX Servers using VMware Update Manager in Virtual Center.
• Monitor capacity, performance and utilization across all Windows Server and its Hardware.
• Active Directory Infrastructure and Operating System account management, Group security policies.
• Monitored and managed the performance and the load balance of the Servers.
• Installed SQL 2005/2008 clustered and non-clustered servers and also, Creating SQL Database.
• Day to day support and maintenance of Operating Systems.
• Coordinate/Facilitate all planned and unplanned power outages for all environments.
• Worked on Symantec Antivirus and Symantec Endpoint protection for administering updates and cleanup of a community of workstations.
• Participated in the 24x7 On-call support rotation.
• Extensive understanding of networking concepts, IE. Configuration of networks, router configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, and routing in LAN/WAN, Ethernet Port, Patch Panel and wireless networks.
• Managing Incident tickets and Change Management.

CONFIDENTIAL

Designation: Cloud Infrastructure Specialist

CONFIDENTIAL

Role: Senior System Administrator Windows, VMware and VCloud Director 5.1

• PaaS Infrastructure setup and maintenance. Designed the Infrastructure for ATT PaaS in RWC.
• Played lead role in Design, develop and implementing the PaaS service for AT T on top of CaaS.
• Capacity planning for the infrastructure required for the production environment for PaaS.
• Designed the Organization VDCs and Provider VDCs for the various projects in AT T.
• Setting up of F5 load balancer and firewall rules for the paas infrastructure.
• Design and Implementation of Verivo and Mobile Iron VDC in private cloud. Involved in client meetings and presented the infrastructure chart of the resources required for setting up the cloud.
• Thorough documentation of the setup and implementation of the cloud infrastructure.
• Software as a service Building various software's as templates and implementing in the cloud environment.
• Maintaining development, QA, Prod-Fix labs, including provisioning of VMs for the 10 member team on daily basis. Building and maintaining VMs. Creating various OS templates Linux, Windows server 2008, Scientific Linux, Ubuntu
• Providing L3 Support for Linux, windows , Solaris and Ubuntu servers with Infrastructure located in Redwood City 100 ESX Servers , 2 VC's and 500 Workstations.
• Acting as First point of Contact for the entire lab related issues and design of new Infrastructure environments for ATT Paas and Mobility Paas.
• Provided BA team estimates for the approximate required hardware in Red Wood City, datacenter. Involved activetly with the Mobile Iron client in designing and providing estimate of the required VDCs for their cloud offering.
• Building Verivo Paas templates windows for production. Installing and setting up MacAfee Anti-virus software on the machines to protect from intrusion.
• Installing and setting up of Symantec Critical System Protection on the provider VDC used in the vcloud
• Installing and setting up of server agents to monitor the ESXi servers using power CLI
• Maintaining development, QA, Prod-Fix labs, including provisioning of VMs for the 10 member team on daily basis. Building and maintaining VMs. Creating various OS templates Linux, Windows server 2008, Scientific Linux, Ubuntu
• Installing and configuring vFabric App Director 5.0 and vFabric Data Director
• Building a template of App Director and deploying on private catalog of vcloud.
• Integrating Puppet with vFabric App Director
• Acting as First point of Contact for the entire lab related issues and design of new Infrastructure environments for ATT Paas and Mobility Paas.
• Setting up of Linux machines for installing IBM Web Sphere and DB2. Pre-requisite packages were installed before the actual software installation.
• Planned the DR for AT T webchapel datacenter after Sandy storm, involved in analysis and design of the DR site in Redwood city CA
• Administration of VCloud Director 5.1, including setting up Mobile Iron, Verivo on cloud organizations.
• Closely working with Releasing and Engineering Team for any new change and ensuring that it is approved with Functional Acceptance in Test Environment.
• Installing vCloud Automation Center on synaptic cloud.
• Responsible in diagnosing troubleshooting of VMware ESX and Virtual Center Environments.
• Submitted the design plan for dedicated VMware Infrastructure to the Business Unit and Senior Management for mobile development and got the approvals to proceed with the virtualization

Projects Completed Individual

Successful Migration Mobility environment across development, QA labs with the new configuration setup with New Storage.

Defined the Patch Management process for the VMware Environment to upgrade the Hosts and VM's and Successful completion of Update Manager Installation in all the Environments.

Successful installation of vfabric Data Director and Application Director 5.0.

Building vApps for various configurations for Verivo and Mobile Iron.

Configuring Management network for the entire organization for Mobility Paas.

CONFIDENTIAL

Designation: Infrastructure Specialist

CONFIDENTIAL

Role: IT Specialist Windows, Citrix and VMware.

• Providing L3 Support 8 Members Team to the Wintel Services Group with Infrastructure of 6600 Wintel Servers, 100 ESX Servers , 3 VC's and 30,000 Workstations.
• Helping the L1 Helpdesk and L2 Support and providing the necessary documentation related to Installation and the Maintenance and other problems
• Working on the Incidents, Changes and Task assigned to Individual and Team basis.
• Extensively working on the Wintel and VMware activities and Performance Tuning of the 3 Environments Test, Development and Production
• Acting as First point of Contact from the Wintel Services for the VMware and System Management Server activities.
• Working on the Incident Management and the Change Management for the Wintel Services group with the L2 Team for the weekly reports and ensuring the SLA are met every time.
• Working as Subject Matter Expert for the VMware and SMS / SCCM 2007 for the Implementation, Design and Configurations in related to the VMware LANs, Vlans, Port groups and Vswitches.
• VDI Provisioning and End User Support, Deploy application packages to the virtual desktop environment and ensure that said applications conform where necessary standard desktop configuration
• Primary subject matter expert SME for the virtual desktop application environment, providing design, implementation.
• Extensively working on the All Support activities include DNS, AD, WINS, ISA, MOM and SMS.
• Working on the daily activities and changes related to the RWBP Remote and VPN and Symantec Antivirus and Tivoli backup.
• Following the Regular Patch Management life Cycle for Microsoft and VMware and ensuring that the patches are up to date.
• Closely working with Releasing and Engineering Team for any new change and ensuring that it is approved with Functional Acceptance in Test Environment.
• Currently working on the Architecture of Citrix for the Proof of Concept to Implementation of Citrix based Windows application delivery strategy in both branch offices and head offices.
• Worked on the Implementation of Microsoft Deployment Tool kit with SMS / SCCM 2007 replacing PMCS.
• Working on the Migration of the ESX 2.5 to ESX 3.5 with Cross functional Teams involving in change process with project planning to the new hardware in terms of Servers, Network and Storage.
• Working on the New Virtual Machine installation using VMware Templates created with the respective builds.
• Responsible in diagnosing troubleshooting of VMware ESX and Virtual Center Environments.
• Submitted the design plan for VMware Infrastructure to the Business Unit and Senior Management and got the approvals to proceed with the virtualization
• Reviewed the VMware Capacity planner and HP Mercury Application mapping results, worked with the Business Analyst Team, Application Owners, and Server Datacenter Administrators and created the Application profile and Server profile which will help the virtualization assessment team and physical to virtual P2V migration team for successful migration.
• Traveled extensively nationwide to interview the Application and Server owners to assist the BA team in doing the application and server pre-virtualization and migration assessments, Identify critical dependencies of servers and applications, help uncover some of the technical aspects regarding server configuration and identifying potential issues virtualizing a server
• Worked with the Infrastructure team, physical server and application owners to design and size the virtual machine as per the business requirements to satisfy the required SLA.
• Interface with the third party application vendors, operating systems and hardware vendors to design, test and document the best practices virtualizing their product
• Interface with Application and server owners and establish a proposed migration schedule work with the BA, Migration Lead and business unit's folks for successful migration of a physical server
• Reschedule migrations as needed, update the plan and work to get agreement form the business. Act as single point of contact for all client interactions and internal coordination with IT Infrastructure support team, Migration Team, Virtualization, Storage and Networking team
• Designed a backup and recovery plan for the servers that were identified as a prime candidates for virtualization to avoid any operating system or application related issues post migration
• Conduct surveys to obtain feedback from the application owners after virtualizing their servers
• Train and Educate Business Analysts team on VMware Virtualization technologies
• Responsible in performance tuning of ESX servers and Virtual Machines and management of servers resources between virtual machines and other problems related to the network and storage.
• Responsible backup and recovery of Virtual machines and virtual Machines using the Tivoli Storage Manager and other Scripts.
• Responsible for the VMware Infrastructure patch Management and following the Patch management cycle for upgrade of the VC, ESX Host and VM tools.

Projects Completed Individual

Successful Migration of the VMware 2.5 Environment to VMware 3.5 U3 with the new configuration of Vlans, Vswitches and New Datacenter Setup with New Storage.

Defined the Patch Management process for the VMware Environment to upgrade the Hosts and VM's and Successful completion of Update Manager Installation in all the Environments.

Successful Installation of SMS 2003 to SCCM 2007 for 6600 Servers and working on the replacement the PMCS with SCCM 2007 for 30,000 Desktops with 600 Branch offices.

VMware Tools Upgrade for the all the Virtual Machines with reboot window schedule using the SMS 2003.

Completed the POC on the VMware View 4.0 and Working on the Implementation in the production environment.

CONFIDENTIAL

Designation: System / VMware Administrator

• Installing and configuring ESX 3.X, and VSphere Suite.
• Installing Configured Virtual Center Server 2.5 and vCenter 4.0.
• Creating and Configuration virtual machines, installing VM Tools into VM's and allocating for end user.
• Creating and Deployed Templates and Snapshots for Virtual Machines.
• Creating and configuring VNetwork Standard Switch vSwitch and Distributed Virtual Switch dvSwitch .
• Configuration different type of Port Groups Policies, Applying Security policies and Traffic Shaping.
• Configuration ISCSI LUN in virtual storage Have Knowledge in Fiber channel and ISCSI in SAN architecture.
• Migrated Physical Machines to Virtual Machines P2V and Virtual Machines to Virtual Machines V2V using VMware converter and vCenter Guided Consolidation.
• Migrated Linux based machines and Power off Machines to virtual machines using VMware converter boot CD.
• Performed Hot Cloning, Cold Cloning, Classic VMotion and Storage VMotion. In depth Knowledge in vMotion.
• Security hardening and Monitoring of VM's ESX servers CPU, Memory, Disk, Network Utilization for Security Compliance.
• Configuration, Administration and Monitoring HA, Fault Tolerance and DRS Clusters in Virtual center Server 2.5 and 4.0.
• Training users in best practices for efficient utility of resources.
• Designing and Deploying Active Directory Domain.
• Installing and Configuring DNS Servers, DHCP Server and DFS Server.
• Configuration Microsoft Cluster Services MSCS
• Implementing Active Directory Sites and Services for optimizing the Replication and logon traffic.
• Managing Servers Remotely through Integrated Lights on in case of Server Failure.
• Ensuring that the change management process is followed for any changes to the environment.
• Installation RHEL 5.X Linux O/S and Sun Solaris 9, 10 Unix O/S

CONFIDENTIAL

Designation: Server Support Engineer L2 - Global Enterprise Support

• Installation, configuration , deploying remotely and troubleshooting of Unicenter DSM which are Fortune-500 Companies in the areas of Software Delivery, Asset Management, Remote Control, Patch Management, Service desk and NSM.
• Running Queries in SQL database which is a back end for the product and data is maintained in the database
• Extensively working on VM Ware Workstation and VM Infrastructure to test the solutions.
• In depth Knowledge on VM Ware ESX Server, Server and Desktop Virtualization products.
• Good knowledge on architecture of Unicenter SDO and AMO, Service Desk.
• Good at product functionality and knowledge of creating and implementing queries, reports, packages, images and updating the upgrade patches like the test and published fixes. .
• Monitoring the alerts from all servers and responding prior to SLA and attending RCA following the ITIL and SOX.
• Working closely with our Quality and testing Team for new Product version release.
• Mentor new hires and provide them with product knowledge and training.
• Knowledge on Scripting like vb script and WMI.
• Use Scripting techniques to help in Software deployment cross-platforms to various flavors.
• Using the Asset management option to collect and maintain Asset data into a centralized location
• Assisting in Generating Reports using the Asset management and Asset Intelligence option.
• Supporting the clients in the integration of ITRM to Network and system management products and Service desk.
• Working with Sustained Engineering team to get into the root cause of the problem and help
• Conduct Knowledge sharing sessions with team members.
• Working on the Incident management software like STAR and maintaining the SLA.
• Mentoring and training the new hires to meet the business requirements.
• Good Experience of Citrix Security, printer management through citrix, windows profile management and group policy management and configuration.
• Building the Base Images in VM Ware time to time to and testing the solutions using the linked clones and full clones.
• Extensively working in VM Environment Clusters and Resource Management to replicate the solutions.
• Configured ACE Server for my team to deploy the VM Packages.
• Experience in Remote support tools like Citrix, DSView, Raritan, ILO, PC-Anywhere and RDP

CONFIDENTIAL

Designation: IT Administrator Global IT Operations

• To provide technical assistance in Hardware, Internet and Network and VoIP related issues.
• Provide technical assistance for HP Pavilion desktops, Compaq Presario desktops and Media centers and IBM desktops and servers
• Studying the requirements of the organization, installation, configuration and deployment by using the System Management Server.
• Package and Deploying Software using SMS and Wise in the client's environment.
• Attending to clients for solving their technical problems and prompt solutions to their Problems for ensuring high satisfaction levels.
• Basic problem resolution and routine maintenance and administration of VM Ware environment and Infrastructure.
• Building the images on requirement of the clients and employees and providing access.
• Extensively worked on VM Ware Infrastructure 3 in the areas related to Backup, Restore, and Disaster recovery, User Groups, Security, Administration and Configuration.
• Worked on permission and roles and Virtual Machines creation and configuration.
• Worked on ESX Server 3 to configure Storage, Networking, Security and Clustering
• Good Knowledge on Virtual Desktop Infrastructure and VMware Consolidated Backup
• Interacting with various vendors for sourcing products and solutions and for closure calls of certain services and their products, which are supported by them.
• Tracking asset movements and ensuring software and hardware assets are within control using the License Compliance and Asset Management.
• Assigning the tasks to the engineers and monitoring tasks.
• Establishing and implementing standards for all software by Software Metering.
• Managing users and groups using system policies and group policies.
• Sharing, Securing and accessing files and folders.
• Configuring and troubleshooting network printers
• Installations of OS like XP, Win 2000, Win 2003 and Office application like MS Office by OS Management.
• Administration VMware ESX servers, configuration of VMware backup, VMotion, Cloning of virtual servers.
• Implementation, configuration and administration of VMware ESX servers, virtual servers.
• Basic administration of Linux servers.
• Installations and configuration of Antivirus.
• Giving permissions to users and processing their Requests related to NAS and File Servers
• Working on Remote Tools like Dame Ware, PC Anywhere, Terminal Services, WebEx and Net meeting.
• Documentation of all IT related tasks, Procedures, installation manuals, user manuals for various IT implementations.
• Change Management Notifications and Outage Notifications.
• Outlook and Messaging related troubleshooting.
• Upgrading the hardware required in the desktops and laptops.
• Addressing performance bottlenecks and ensuring maximum network uptime.
• Assisting in the troubleshooting network, Server by Performance Monitoring.
• Routine maintenance like Software updates, Service packs, Patches by Patch Management and WSUS.
• Knowledge on Clustering, Load balancing and Disaster Recovery.

CONFIDENTIAL

Designation: Customer Support Engineer

• Since I joined the company at its infancy I had an opportunity to setup the IT infrastructure from scratch going through the phases of design, deployment and management. Responsibilities include Windows 2000 servers, Red Hat Linux Servers, XP workstations and Local area network, providing onsite support for users to resolve their problems related to windows, Linux operating systems, hardware and networking in timely and curate manner.
• Worked at the client location called APEPDCL Government reporting to the Assistant Divisional Engineer.
• LAN setup and DSL Setup by configuring Modems, and Cisco Routers and Switches.
• Software installation and trouble shooting of internet problems.
• Installing of system and application software and giving permissions, rights to clients. Win-9x, Win-NT clients
• Removing old user accounts and cleaning up waste files and taken care of security issues.
• Troubleshooting technology and TCP/IP configuration
• Maintain the rapport with the Government officials and submitting the billing reports.
• Taking backup and troubleshooting hardware related issues.

CONFIDENTIAL

Designation: System Administrator

• Installation of Windows NT, Server2003, Workstation, Proxy Server, Configuration, implementation and maintenance.
• Managing Domain Controllers and Additional domain controllers.
• Symantec antivirus console management, updating antivirus definitions through centralize Symantec antivirus server.
• System Troubleshooting in case of a failure and maintain server uptime above 99.99 .
• Migration of active directory services from Win NT to Win 2k to Win 2003.
• Providing Capacity Planning review for all the servers.
• Patching all Windows servers and workstations with Company standards
• Customize the 2000/2003 servers in terms of Registry, Audit/Account/Security policy, patching, to sustain Company Standard Operating Environment
• configuring administering Domain Naming Server DNS ,Dynamic Host Configuration Protocol DHCP , Distributed File System. DFS ,Internet Information Service. IIS and Remote Access Service RAS
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Train and orients staff on use of hardware and software
• Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable