EXPERIENCE SUMMARY:

• Experienced and versatile IT professional with 17 years experience. Expertise in Application Management, Service Transition, and development processes. Passionate for quality, process, and problem solving. Broad range of skills combined with thought leadership.
• Specialties
• Application Management, Service Improvement, Retail Systems, Supply Systems, POS Systems, Development Processes

Key Strengths:

• International experience within global companies and IT organizations
• Broad range of skills and ability to adapt
• Planned and executed 2 large scale transitions of large business critical applications involving stakeholders from 4 countries
• Advisor to management roles regarding transition and delivery management
• Ability to communicate to many levels, including technical, managerial, and client.
• Responsible for technical assessments and leadership of team members
• Relocated to Germany for 1 year on for critical Websphere migration
• Developer and designer of web application used in 50 stores in NA using Java and IBM Websphere 5.0
• Co-Inventor of targeted advertising cable set top system using anonymous profiling
• Expertise with tools like IBM Rational ClearCase/ClearQuest. Member of international Dev Tools team including 5 site global deployment and local admin
• 5 years POS experience with Supermarket and Drug Stores nationwide with backend system, cash register development, pinpad, and EFT
• Performed many roles with including managerial roles, transition lead, project manager roles, application manager, configuration manager
• ITIL Certified

RELEVANT EXPERIENCE:

Chase PaymenTech Confidential

Application Developer Lead Confidential

• Team for 3 person team tasked with converting existing .Net framework to open source Java, Apache framework using MVC, JSON, JAXB, Restful services.
• Framework will be consumed by multiple applications for merchant processing

PRIOR EXPERIENCE:

Confidential

Sevrice Delivery Manager, Application Management

• Responsible for sustainment of 23 applications run by leading parks and resorts client
• Successfully transition of applications in 18 week period to 19 member global team
• Accountable for SLAs, service improvement and lifecycle management
• Implement process improvements such as LEAN, Failure Mode Analysis, Left Shift.

Confidential

Roles: Solution Architect, Application and Transition Lead

• Responsible for technical leadership of Application team of about 25 developers/SMEs. Provide thought leadership and guidance, corodinate with technical leads and managerial leads to realize successful transition of Application Management activities and plan for account level service improvement. System is a critical 24/7 application serving North America with complex implementation covering a wide range of functional areas. Acted as both Subject Matter Expert and Technical Transition Lead for North American Supply System. Assisted in planning and executing global outsourcing transition involving 8000 hours, 25 people, 4 countries and 3 vendors. Devised efficient transition team structure and help ensure knowledge acquisition of a large, broad and complex system. Responsible for quality gate readiness and identifying and correcting weak areas of the team. Carried offshore visits for team building and improve account level collaboration.
• Successfully completed all transition projects on time.
• Assisted in reforming Team setup and Organizational Structure both off/onshore
• Responsible for technical assessments

Confidential

Roles: Technical Transition Lead,

Responsible for service transition of Confidential Supply System from IKEA to HCL. Transition model was onshore and offshore and included SLF, BD, as well as infrastructure. Assisted in engagement level strategy and decision making. Responsible for validating and monitoring vendor Service Improvement Plans during 3 year contract. Performed technical evaluation and quality assurance of vendor processes and output. Developed quality metrics and tuned vendor processes. Developed standard estimation models based on function points for enhancement estimations. Supervised and executed KT sessions. Provided thought leadership in aligning team structures to new ways of working. Tasked with improving client vendor relations at team level by increasing team synergy and collaboration.

Role: Solution Architect

Responsible for technical and performance quality of highly integrated Confidential Supply System. Direct and drive quality processes within the development lifecycle. Technical advisor on system lifecycle management. Develop and enforce coding and design standards as well as team development process. Performed analysis and design reviews for change requests. Comply with IKEA architecture standards and maintain corporate level landscape integration. Mentor team members ranging from highly technical to mostly functional skill sets. Contributed to technical evaluations of coworkers as well as external contractors and vendors. Assisted Test Manager to devise a more robust testing and defect management process. Supported team in Oracle migration and ensured cross system compatibility. Technical lead on VB6 to VB.Net client migration

Role: Application Lead

• Designed and developed Confidential s Home Delivery System solution that fulfilled thousands of orders on a monthly basis for both Confidential. This Model View Controller MVC based system was the first Java and WebSphere based application designed and developed in Confidential. This system was a pioneer project and helped IKEA NA gain valuable expertise in J2EE, WebSphere, and Web based applications. This system interfaces with the POS system to retrieve receipt information to allow automated article handling. This system also employed the use of a new XML/XSL based ftp label printing solution. VB6, Active Reports, and Com based communication mechanism were also devised to assist in robust system reporting tools.
• Designed the overall system architecture. Designed and constructed all common components and much of the system's functionality. This includes Java bean design, internationalization support including display languages, currency, and units of measure support for multiple time zones, and MVC based framework. Assisted in the Data Modeling, DBA responsibilities, as well as operational roles for the system's Oracle DBMS, WebSphere based deployment, and COM/VB6 based reporting solution. Designed and implemented the system's release methodology and server topology. Mentored developers in Java J2EE, Struts, and XML, as well as Windows admins in application installation and deployment.
• Participated on site in Germany for 1 year on enterprise scale migration project from Visual Age 3.5 to WSAD/WAS 5.1 platform. The migration included 8 key products to IKEA's financial infrastructure including Corporate Base Data, Accounting and Pre Accounting systems. These products also use IKEA Service Oriented Architecture called New IT Foundation which include Rational Rose modeling, auto code generation , deployment tools and integration to enterprise infrastructure components for printing, and inter system communication. Performed low level debugging of JDBC and Oracle 10 implementations of third party object relational mapping tools including Hibernate. Discovered bugs in Oracle 10.1.x JDBC driver which impacted product systems and led to changing of JDBC drivers used on an Enterprise level. Assisted in migrating and debugging dynamic class loader solution which allowed Accounting systems to interface real time to two different versions of third party accounting system.

Role: Development Support/Configuration Manager

• Implemented installation of Rational Clear Case UCM and migrated IKEA Confidential's existing version control system. IKEA implements Rational Clear Case as a global version control system. This includes multi-siting among 5 global IT site. IKEA also has a group dedicated to Clear Case support including custom scripts and triggers, upgrades, and general administration. Researched hardware requirements and coordinated local installation. Received training and managed migration effort from CVS to Clear Case. Devise stream strategy and component design to support multiple releases, parallel development, and patch handling.
• Technologies/Platforms: WebSphere 5.1, 4.0, Clear Case, Clear Quest, Eclipse, J2EE, Jakarta Struts, Java, IKEA based service oriented architecture NITF , Java Foundation Classes JFC , Java Native Interfaces, Java Server Pages JSP , JSTL, JDBC, Rational Rose Oracle 10, Oracle Packages, ANT, Use Cases, XML, XSTL, FTP, VB6, and Socket based communication

Confidential

Role: Software Engineer

• Assisted in design and development of cable set top based system for targeted advertising. This system employed patented prototype methodologies for viewer profiling and complex algorithms for targeted advertising. It included newly devised and patented ways of characterizing TV viewing habits. It also performed real time interpretation of zip code based demographic profiling, ad content based demographics, heuristic rule generation, and viewership history to perform optimization algorithms for matching ads with viewers. This system interface with cable head end systems, MPEG video content systems, and MPEG video streams.
• Developed a cable headend simulator system. This system was an event based system which employs socket based communication and SOAP services to delivery video content information to cable set top boxes and receive anonymously recorded viewership information.
• Assisted in designed the overall system architecture. Developed and constructed head end simulator system using Java and Swing. Assisted in Data Modeling and event based architecture.
• Named co-inventor on 4 US patents.
• Technologies/Platforms: Java, Swing, socket based communication, Event based GUI and communication, SOAP, UML, Use Cases, XML, XSL, Linux, SQL Server, Video Content Systems, MPEG Video Data Streams

Confidential

Role: Systems Developer

• Developed POS solutions for supermarket and drug store systems for clients such as Rite Aid, and Safeway. These systems including proprietary Intel based cash registers, interfaces to POS devices such as pinpads, bank systems, and printers as well as Triversity's own backend UNIX and Windows based systems. These systems supported end-to-end POS solutions including custom register functionality, third party credit card interfaces, backend accounting packages, and enterprise level data consolidation. Solely developed item file interface package used by 100 store chain. Implemented a COM/XML interface from FoxPro to a C Electronic Funds Transfer server application for debit, credit and government based electronic cards. Helped stabilize legacy systems. Debug and troubleshoot on various levels from low-level hardware to network transport.
• Technologies/Platforms: C, Proprietary C based register state machine, ActiveX, COM , HTML, Java, JavaScript, Fox Pro, Object oriented design, proprietary flat file database, TCP/IP, Serial communication, and printer driver development.

Role: Project Manager

Led a team of developers in supporting and developing Change requests for our Super Market and Drug Store retailing sector. Trained and mentored junior level programming staff. Was quickly able to produce team results. Team fixed various bugs in credit systems interfaces developed by more experienced programmers. Responsible for project estimation, design specification, and oversight of team implementation. Instrumental in analyzing and fixing over 300 back office modules for Y2K

Technologies/Platforms: C , COM , HTML, Proprietary Credit Card Scripting language, XML, TCP/IP, UNIX, Windows NT, PinPad interfaces for Everest, UPC bar code encoding, custom printer interfaces.