OBJECTIVE: Seeking a Customer Service position with a company providing innovative, quality products and services

SUMMARY OF QUALIFICATIONS

• Over 10 years of Customer Service, Inside Sales and Logistics Supply Chain experience working in a production environment
• Experienced and hands on knowledge of MS Office Suite, ERP/MRP and CRM systems
• Enthusiastic, self-starter, work well independently and with other team members
• Excellent Communication skills, ability to establish and maintain a good rapport with internal/external customers
• Possess good Organization and Time Management skills, proficient multi-tasker in fast paced environment
• Creative Problem Solving capabilities, Flexible and Adaptable to changing priorities
• Quality Driven, trained in ISO: 9000:9001 Quality Management Systems, highly skilled at generating ISO Procedures for internal business processes
• Perform cross-functionally, collaborate with internal/external customers to complete special projects and continuous improvement efforts
• Excellent knowledge and understanding of Inventory/Materials processes and principles

EXPERIENCE
04/2011- 02/2012 Manufacturing Operations Analyst- Production Control (Contractor)
Confidential,Charleston SC

• Processed production materials into/out of storage locations to support the Boeing 787 Mid-Body assembly.
• Reviewed and monitored work in progress, expedited materials, prioritized backlog and material shortages.
• Generated reports using MS Excel, Cognos, Kit Queries, Etrac, SMART Trace, Order Manager, Velocity, ERPLN, Radars and other ERP/MRP Supply chain software programs.
• Provided status updates for Production Team meetings, discuss pending constraints and issues.

10/2010- 01/2011 Administrative Assistant Temp
Confidential,Charleston SC

• Provided administrative support services to Comcast Bulk Services Division for special hardware upgrade project.
• Reviewed Hospitality and Bulk Residential customer accounts/contracts to determine contract status prior to upgrading them from Analog to Digital cable programming.
• Performed detailed searches on county websites to obtain current information and documents regarding legal ownership of properties which was needed in order to generate new contracts.
• Calculated service and equipment costs using Bulk Service Matrix.
• Generated new Service Contracts and Amendments for each property, prioritized work per roll-out schedule.
• Updated/Maintained Customer database in Excel for weekly status reports to management.

08/2008- 03/2009 Customer Service Manager
Confidential,Decatur GA

• Managed the Sales Order process from receipt of order to customer delivery and acceptance.
• Processed customer Purchase Orders, performed data entry and generation of Order Acknowledgements, Order Confirmations, etc. into Netsuite CRM Software.
• Set up new customer accounts and updated billing information using Netsuite system.
• Worked with freight carriers to coordinate and schedule transportation for U.S. and International shipments.
• Prepared Shipping documentation, Commercial Invoices, Packing Lists, etc. for outbound orders.
• Developed a Procedures Manual that documented step by step work instructions used internally to generate Sales Orders, Transactions, Inventory and Shipping processes.
• Submitted Requests for Quote to Freight Forwarders and generated Purchase Orders as required for Transportation and Vendor services.
• Provided Equipment documentation, schematics and facilities requirements to customers.

09/1990- 09/2003 Customer Service/ Logistics Specialist
Confidential,San Jose CA

• Provided Warranty Spare Parts support to Field Service Engineers, OEM Customers and 3PL’s worldwide.
• Reviewed/Managed Sales Order backlog, replenished spares inventory for 3PL’s and Consignment locations.
• Scheduled/Coordinated transportation with freight carriers, prepared International Shipping documents.
• Monitored spare parts transactions in/out of special holding accounts, inventory locations and expense accounts
• Researched/resolved inventory discrepancies, short shipments and miscellaneous emergent issues
• Proficient user of MANMAN Manufacturing ERP/MRP system views Manufacturing, Parts, Sales Orders, Backlog, Warranty/Contract status, Vendor info, BOMS, and Inventory details.
• Assisted Cost Accounting Department to coordinate, facilitate and reconcile inventory discrepancies and adjustments during companywide inventories.
• Issued Return Authorizations numbers (RMA) for materials being returned for repair/exchanges or unused/credit.
• Expedited spare parts internally and via 3 PL’s and suppliers for Urgent and Machine Down customers.
• Provided OEM Customer Sales Quotes for price and delivery
• Processed Field Service Reports to capture Time, Labor and Parts data performed by FS Engineers for equipment installs, upgrades, and repairs per warranty or service contract
• Played a key role during the implementation of new field service software program (Serviceman) which documented cost of ownership, time, labor, parts and quality issues for Field Service Reporting.
• Trained in ISO: 9000:9001 Quality Management Systems produced Logistics procedures outlining User instructions for internal business processes. Additionally created Logistics Department Procedure Manual.
• Thorough understanding of Materials principles and practices used for Inventory Control purposes.

EDUCATION AND TRAINING
Confidential,School – Bohemia, NY NY State Regents HS Diploma
SC Real Estate Sales License