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It Specialist Resume Profile

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AustiN

CAREER SUMMARY

A highly motivated and result driven individual whose passion is aligning Information Technology with business requirements and demands by creating solutions through the establishment of full IT projects and network infrastructures, including customer liaison, design, testing and successful implementation within budget, scope,and strict timescales.

TECHNICAL SKILLS

  • Ability to mentor, collaborate and work technically with other groups, clients and teams
  • Excellent mathematical, problem solving, follow through and analytical skills with good administrative and technical skills.
  • Excellent Knowledge of Exchange Directory, Active Directory, PowerShell, DNS, DHCP, OSI layer.
  • Experience with Installation, configuration and maintenance of precision Server, Routers, HP ProLiant servers and Power Edge R series storage servers SAN,JBOD,ISCI and NAS
  • Building of image from Windows Deployment Service and windows deployment toolkit
  • Good understanding of Group policy and Hyper V Cloud computing
  • Good Understanding of deploying images using Windows Deployment Service and Microsoft Deployment Toolkit
  • Experience in using Virtual Machine Manager SCVMM and Hypervisor Server Manager Hyper V in spinning and monitoring of Virtual servers.
  • Extensive familiarity of Windows windows 7, 8 and Server operating system windows 2008, windows2008R2 and windows server 2012
  • Good understanding and Monitoring of Window Server 2003,2008R2,2012
  • Good Understanding of SharePoint, MS CRM dynamics, Team Foundation Server and Spiceworks ticketing tool
  • Good understanding of ISCI connection and RAID technologies
  • Experience with the use and handling of projectors, tablets and printers
  • Sound Knowledge of TCP/IP Networking concept with regards to classes of IPs IPv4
  • Excellent troubleshooting skills ping, trace route and knowledge of Internet, ISP's and common browsers such as Internet Explorer 9, Safari and Firefox
  • Strong background and understanding of Software, hardware, and PC architecture
  • Develop Specialized expertise of Microsoft office applications, Microsoft exchange and Clients messaging such as MS outlook 2003,2007,2010 Support for SP 1 and 2
  • Good understanding of routers layer3 , switch technology MPLS layer 3 and skilled in IBM PC clones, Server OSes.
  • Knowledge of mail transport fundamentals/protocols like IMAP,SMTP,POPv3,FTP,TFTP

WORK Experience:

Confidential

  • Responded to end users issues related to Microsoft Exchange, Office 365 and Outlook web application issues using IT management service now suite ticketing system
  • Served as level 3 escalation support for client's issues, MS Lync 2010,2013 troubleshooting, Office 365 and Exchange 07
  • Maintained inventory of all equipment, software and software licenses
  • Support, document and maintain user account information including rights, security, user groups, and email accounts
  • Worked on creation of Distribution Lists, public folders and rights permission in MS exchange
  • Active Synchronization of mobile applications including iPhone, android, iPad, windows and MAC devices
  • Working knowledge of DirSync and Office 365 hybrid
  • Created users, security groups, organizational units, group policies, and logon scripts for Windows Active directory
  • Worked on the team involved in the migration of mail from Microsoft exchange Prem to Office 365, one drive bulk and Lync provisioning.
  • Worked with PowerShell to create over 5000 employees account, distribution lists. Public folder, shared mailbox and support of these accounts

Confidential

IT Specialist

  • Responds to end users technical problems/issues related to hardware, software and networking using Spiceworks ticketing tool.
  • Running, creating and monitoring of remote apps of daily builds for the company's developers
  • Building of Company's Intranet and website Using Microsoft SharePoint 2010
  • Spinning and Building of virtual servers from the scratch using server
  • Worked on the team that tested, evaluated and deployed new technologies like Microsoft Dynamics CRM 2011,SharePoint,Telephone Application Programming Interface for CRM Dynamics 2011
  • Stress testing of servers using Heavy load software, ISCSI connection and Backup of Data
  • Troubleshoot Hardware and Software as issues arise
  • Configuration of soft and hard Phone using Cisco Configuration Manager and Cisco Configuration Assistant UC560
  • Monitor all window servers and Virtual machines for stability and performance issues concerns
  • Assisted end users by diagnosing problems and providing resolutions for technical and service issues.
  • Followed and utilized standard company help desk procedures
  • Identified and escalated situations requiring urgent attention
  • Assisted with network, phone, administration and moves
  • Performed Installation of OS software, imaging and system rebuilds using WDS
  • Participated with managers to determine focus areas for technical improvements.
  • Answered questions about installation, operation, configuration, customization, performance and usage of assigned products.
  • Worked effectively and efficiently under time constraints and high stress/pressure environments.

Confidential

Image Technician

  • Unboxing, Imaging and Installation of more than 100 computers and laptops per day
  • Provides pre-installation and post installation software and hardware operations tasks for vendors and customers like DELL,SHAWN,AMC, AT T, State of Georgia etc
  • Setting up of BIOS of more than 500 computers and laptops, imaging and post BIOS configuration
  • Conducts Quality control and technical analysis of product implications, modifications and enhancements to product in accordance with customer specifications and implementations
  • Quickly and accurately document installation and network administration procedures, processes, and diagrams.

Confidential

Technical/System Support Specialist

  • Provided a focused contact point for all level3, mail and other directory service issues.
  • Utilized Installation and configuration of Server operating systems, 3rd party software packages, 3rd party peripherals to include Power edge servers, SANs, Dell Systems Management Suite, Virtualization technologies VMware, Hypervisor
  • Installed and configured all standard PC peripherals PCI, PCMCIA, PS2, Serial, Parallel, USB, FireWire, High-End Imaging equipment, Memory Sticks, Zip/Jazz/Tape/External Hard Drives, Card Scanners, Barcode Scanner/Reader Software
  • Participated in the development and refinement of procedures for receiving support calls from level1 Help Desk
  • Managed technical Support and Internal Consulting function
  • Recommended and implemented corporate technology standards with current trends
  • Coordinated and collaborated with various key department personnel like release Engineer, Project Manager for new software/hardware product roll-outs or recalls.
  • Documented support incident in the call tracking system in a clear, concise, understandable and professional format.
  • Utilized superior multitasking skills to simultaneously employ numerous resources to research and resolve potential product weakness and be able to provide design guidance and recommendations for improvements to subsequent redesigns
  • Captured relevant customer information to ensure that case details lucidly and effectively defines the support issue.
  • Executed proper logging procedures and results, account administration, maintenance, deletion and revocation for window server.

Confidential

IT Support

  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolved concerns and satisfy customers.
  • Served as a customer service agent for technical details on service request ranging from move copy , Add, change, disconnect MACD to providing first-level VSAT and hardware support to clients
  • Administered customer folders to keep content up to date and relevant.
  • Performed Installation, configuration of telecom radios and structured office cabling.
  • Worked on the team involved in the deployment of fiber optic cable and network systems for shell communication center

Confidential

Desktop Support/Network Engineer

  • Served as a level 1 customer service agent for technical details on service request ranging from copy, Add, change, disconnect to hardware support, warehouse implementation and maintenance for clients.
  • Responsible for Installation, configuration of telecom radios and structured office cabling
  • Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed, connection quality, throughput, e-mail configuration, and loss of synchronization.
  • Enforced appropriate resolution based on user's roles within the organization.
  • Assisted in provision and coordination of companywide IT infrastructure implementation and maintenance.
  • Provided level 2 Technical support and advice to clients and customers.
  • Ensured network ran effectively and was used efficiently for all our clients.
  • Responsible for the installing new application, distributing software upgrades, monitoring daily activities, enforcing licensing agreements and taking up backups regularly.

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