SENIOR TECHNOLOGY EXECUTIVE
CTO ¨ CIO ¨ VP TECHNOLOGY / ENGINEERING ¨ SR. DIRECTOR

Highly accomplished, innovative Technology Leader with 17+ years conceptualizing, architecting and directing development of global enterprise solutions, eCommerce and core business systems for companies such as ADP, JD Power & Associates, UPS, Digital Room, Danone Groupe, Singapore Government, IBM/Lotus and National Payment Network (NPN). Excellent communicator, partners with C-level executives internally in setting strategic goals and leads global teams to achieve results. Outstanding background in team building, integration and in managing global IT teams and vendors while retaining knowledge and IP. Increased Gross Profit by ~4% and Revenue by 100% via eCommerce optimization, business automation, analytics and process innovation. Enterprise scale implementations on diverse technology platforms including LAMP, Oracle, Java, Microsoft, Domino, Data warehouse and open source.

¨ Strategic Analysis, Planning and Solutions ¨ ROI-focused Evaluation and Implementations
¨ eCommerce systems - Secure, HA, Scalable ¨ Compliance, Cost/Budget and Quality Oversight
¨ Agile Scrum, Kanban, Waterfall Methodologies ¨ Global Team Building, Delivery & Leadership
¨ Enterprise Technology Architecture & Integration ¨ R&D and full Development Lifecycle
¨ Business Automation, Mission Critical systems ¨ M&A and Change Management

Confidential,Van Nuys, CA Aug 2010-Present

• Digital Room, Inc. is a fast growing online printing company that has multiple eCommerce brands (e.g. UPrinting, PrintRunner, YouPrint).
• Accomplishments and Responsibilities:
• Responsible for all aspects of overall technology vision, I managed multiple websites infrastructure, SEO, CMS implementation, in-house proprietary systems and print solutions. During my technology leadership, DRI’s revenue grew from $24 million to $50 million in 2 years through various initiatives like PrintRunner acquisition, SEO, SEM, Conversion Improvement, Analytics, New customer acquisition, Customer retention and New affiliate channels integration.
• Increased company\'s Gross Profit by ~4% by creating efficiencies in business processes via technology implementation and process innovation.
• Created DRI\'s IT strategic vision, established technical direction, led all aspects of technology development according to DRI\'s strategic vision and growth objectives.
• Led multiple Due Diligence and Merger & Acquisition effort for PrintRunner for Technology and Production consolidation. Migrated customers and created new conversion opportunities thus increasing PR’s revenue.
• Led R & D teams on innovating key strategic solutions, online tools, home-grown visitor tracking and data warehouse systems for advanced web analytics. Built data warehouse to accurately measure Customer Acquisition Cost (CAC) and Life Time Revenue (LTR), which guides SEM and Retention Marketing spend. This gave DRI an unrivaled ability to make informed decisions and an edge in the Online Printing industry.
• Initiated and Led creation of a secure, scalable, highly available and optimized DRI websites and infrastructure. This ensured Business Continuity and high performing websites during peak loads.
• Made DRI PCI compliant, facilitated Financial Audits, prepared DRI Disaster recovery preparedness, Contingency plans and created Redundant technology and production infrastructure.

Teams and Processes:

• Led a 40+ member technology team in 2 countries with 5 direct reports to deliver solutions for success.
• Created product roadmap, balanced teams, processes based on Agile & Kanban, ensured process adherence.

Technology:
LAMP, Zend, SOA, jQuery, Ajax, Advanced JS, JIRA, Agile, Data Warehouse, PCI, Custom Solutions.

Confidential,INC., El Segundo, CA Sep 2006-Aug 2010

• NPN is a leading provider of “loan acceleration” and “debt consolidation” programs via bi-weekly payments.
• Accomplishments and Responsibilities:
• Working in close collaboration with Investors and Stake holders, I conceptualized and led a global team to build proprietary payment processing system called “CustomPay” for multiple industry verticals. This system integrated with nation’s banks and flawlessly processed over $3B in transactions, increased NPN’s Active customers from 5K to 100K in first 24 months. NPN secured venture capital, became nation’s largest provider of biweekly plans in auto-loans space and well positioned for growth.
• Spearheaded Strategic IT initiatives for customer / partner specific web solutions and built interfaces with thousands of lenders, banks, and channel partners. Integrated with FIS / Metavante systems for all processing.
• Ensured security (PCI) and regulatory (Patriot Act) compliance.
• Architected solution for processing millions of transactions using industry standard NACHA processing, Bill Pay solutions, MISMO and mortgage industry standard API’s for thousands of Active customers.
• Lead the “Direct to Consumer / D2C” campaign for direct consumer enrollments. Built SOAP based architecture for enrollment, account management. Architected customer portal, partner portal, business partner portal, lead management solutions based on Java, SOA framework. Spearheaded private - label initiative to generalize solutions for multiple brands and make them widget based for seamless integration with partners. In first 6 months, 30% of NPN new growth is attributed to these channels and growing.

Teams and Processes: Using Agile principles and Waterfall, Led a 80+ member technology team in 4 countries with multiple vendors to deliver technology solutions in-line with Strategic Plans.

Technology: Java, J2EE, Spring, Hibernate, SOA, Oracle, Linux, Apache, Jetty, JBoss, PHP, Crystal Reports, PCI

Confidential,Huntington Beach, CA Nov 2004-Sep 2006
Project Director / Client Relationship and Delivery Head

• Spearheaded design of global customs brokerage and trade management application called “TradeSense” for UPS division, which Integrates in real time with US Customs. Application offers customizable import, export, nafta, customs compliance modules and is utilized by 70+ Global Fortune 500 companies worldwide, including Hyundai, Mitsubishi, Mattel Toys, Home Depot, Target, and others.
• Architected solution, schema, workflow and design libraries. Led Requirements Analysis and Design phase. Prepared specifications, UI use cases, Prototypes (~600 screens), Software Design document, ER data model, interfaces, and custom EDI definitions as part of several milestone deliverables in 18 months.
• Collaborated directly with clients, vendors and coordinated global development effort.

Teams and Processes: Managed a global team of 70+ members in 2 countries with 10-12 direct reports and architects in 3 locations. Utilized Iterative development (Agile)
Technology: Java, EJB,Oracle, Spring, WebLogic, IBM MQ Series and EDI tools, US CBP API integration.

Confidential,Westlake Village, CA Jul 2003-Oct 2004

• Architected and Implemented J.D. Power’s new, core Survey processing and Statistical analysis engine that replaced old, mainframe based legacy system. This allowed JDPA to go Global and expand to multiple verticals like Banking, Insurance, Home builders, Automotive, etc for Marketing Research. All JDPA surveys and campaigns world-wide use the survey engine for processing of all CSI and SSI studies.
• Spearheaded creation of proprietary core statistical engine, data warehouse, “Power Katalyst” report generation and delivery platform, white-labeled customer facing sites and subscription based client sites in multiple languages for a global audience. Built white-labeled / co-branded customer and partner sites with extensive UI capability, dynamic – interactive reporting using tools like Active Reports and Chart FX.
• Defined and tracked Master Project Plan and provided regular status updates / demos to JDPA’s management.

Teams and Processes: Established a Global Delivery Model to deliver solutions with 70+ onsite and offshore team members, defined and enforced processes, determined standards, and trained onsite and offshore teams.
Technology: MS SQL, ASP.net, Active X, Chart FX, Active Reports, IIS, Custom EDI tools, Data Warehouse.

Confidential,Roseland, NJ Oct 2002-Jun 2003

• Designed and developed intranet online payroll application used by 40,000+ ADP staff worldwide. Created interfaces for IVR, Mainframe, HR applications for ESOP, Flex Medical Benefits, online wire transfers to create online payroll portal for a global audience.

DANONE WATERS OF NORTH AMERICA (GROUPE DANONE), Los Angeles CA Apr 2001-Sep 2002
Providing consumer products in 150 countries. Known for Evian, Sparkletts, Lu, and Dannon.

• Lead Domino developer for multiple ROI driven business applications like Product change proposal that saved $3M in 4 months. PCP allowed staff to propose changes in dozens of products or packaging, and route the proposal through workflow for approval and implementation. PCP was launched with zero defects.
• Developed Capital Approval System which involved 16+ levels of parallel approvals for capital asset requests.

LAND TRANSPORT AUTHORITY, MINISTRY OF TRANSPORT, Singapore Nov 1998-Nov 2000

• Built and deployed Feedback Management, Training Roadmap and Electronic Transport Claim Systems.
• Feedback Management system became the PR interface for Singapore Government for citizens feedback, issue reporting and resolution tracking.
• Managed all Lotus Notes initiatives and led a 14 member technical team.

EDUCATION

Confidential,UNIVERSITY, Nagpur, India
Bachelor of Engineering, Computer Technology (Gold Medalist)

CERTIFICATION

Certified SCRUM Master (CSM) – Scrum Alliance – Agile Project Management and Development methodology
Principal Certified for IBM eBusiness applications – 7 Certifications

COMPUTER SKILLS

Management Tools: Rational, Use Cases, Modeling, CASE Tools, MS Project, Team Studio Analyzer, Project Tracking systems, JIRA, SVN, WiKi tools, SDLC, Web Application Management & Collaboration, Waterfall, Agile, SCRUM, RUP

Quality Adherence: IBM Rational Unified Process (RUP), SEI-CMM Level 5.0, PCI, OFAC

Technologies: Java, Oracle, SQL, Sybase, MySQL, LAMP, open source, Domino, Microsoft, .net, ASP, Web 2.0, OO A & D, SOA, CRM (SalesForce), Web authoring (PHP, DHTML, XML, etc.), Interactive Sites, RIA, Flash, Flex, AIR, Web Portals, Registrations, Subscriptions, UI Rich multi-lingual web applications, Ad campaigns, Lead Source and Management, Cross-Selling apps, eCommerce Portals, Design Patterns, ZEND, Spring, Struts, WAMP, JBoss, Jetty, TCP/IP, UDP, Multi-cast, Secure Transactional systems and Banking platforms, Core business applications, ancillary support systems and secure Interfaces, Global IT Implementations.