Implementation Technician Resume Profile, MD - Hire IT People

Skills

Professional Experience

Implementation Technician

Confidential

Support the Client Services Delivery division for Quest Diagnostics resolving desktop, printer, network connectivity, and training issues.
Train clinical office staff on proprietary applications to enhance accuracy and security of PHI.
One of top three technicians in the tri-state region, with a KPI of over 80 .
Configure firewall rules to comply with unique client connectivity while maintaining security compliance.
Resolve Help Desk work orders through troubleshooting and collaborative remote assistance.
Generate weekly reports based on inventory and productivity within proscribed procedures.
Perform database queries to test network connectivity.
Collaborated with colleagues remotely to assist in ticket resolution.
Decreased average ticket turn-around time by 2 days.

IT Support

Confidential

Confidential initiative to improve complete IT strategy and infrastructure, including online presence, mobile connectivity, and in-office hardware and peripherals.
Secured data integrity through training and implementation of both manual and automatic data back-up systems improving employee efficiency.
Conducted individual and group training of critical software applications.
Planned and built computer systems based on current needs and projections of future needs.
Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
Deployed mobile support processes to enable off-site PC support and maintain system reliability.
Decreased company IT expenditures by 2,000 per year by migrating to cloud based services, improving PC reliability, and canceling outdated licenses.
Oversaw and maintained the deployment of online presence, providing customers with greater communication access and information of company services and policies.
Procured, received, documented, and tracked inventory of all computer equipment and software licenses.

IT Support/Customer Service

Confidential

Provided technology solutions in-house and to multiple clients resulting in a broader spectrum of services available and increasing revenue.
Planned, developed, and led interactive skill-building software training classes for clients on an individual and classroom setting.
Established formal lines of communication for project teams including pagers, mobile phones, and instant messaging.
Trouble shot network connectivity, network printing, and user access issues.
Performed wiring and daily maintenance of internal computer systems.
Scheduled and performed data backups and software updates, providing greater data integrity and lower failure rate.
Recommended hardware and software solutions and upgrades using established procurement procedures.