Objective: Eager to contribute highly applicable business process management skills and ability to personalize service delivery to analyzing business needs and translating them into executable strategies for your firm.

Profile: Masters-Qualified IT Graduate with proven skills in technical development and substantial team work. Seasoned IT professional with comprehensive business/technical skill set and expertise in telecom billing system TBS , convergent billing system CBS , process improvement, systems integration, requirements analysis, workflow design, leadership, process modeling, testing/quality assurance, software development, customer service, telecom industry, and client relationships. Proficient problem-solver who envisions business and technical perspectives to develop workable solutions Extensive background in the entire software development life cycle processes including requirement gathering, analysis, design, coding, testing and reviews. Domain expertise in telecom. Extensive exposure to client liaison and interaction. Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner. Career History Reverse chronological order : Confidential Currently working for client MTN SA in Intec Cape Town SA office. I am involved in understanding the external design documents, preparation of internal design documents and the configuration of Singl.eView. Worked Onsite at Johannesburg, South Africa for a period totaling two months, mostly for Production Support, Designing Modules and Developing Service Requests for their Billing System. Confidential Currently working for client MTN SA in Intec Cape Town SA office. I am involved in understanding the External design documents, preparation of internal design documents and the Configuration of Singl.eView. Involved in Configuring, Customizing, Coding, Debugging, Fixing Tickets and Unit testing of Intec Billing System Singl.eView . Good Knowledge of Intec Billing product and telecom billing life cycle. Currently working on EPM Expression Parser Module , IDT and Perl. Good knowledge of EPM and Perl. Worked Onsite at Confidential for a period totaling 8 months, mostly for Production Support, Designing Modules and developing Service Requests for their Billing System. . Confidential Analyst Programmer Leading the offshore team in design, development and maintenance of Virgin Mobile South Africa Billing System in Singl.eview. Am responsible for functional and technical designs, development of critical projects, code reviews of team members, general troubleshooting and problem solving. Senior Developer Developed and enhanced a host of billing modules in Singl.eview for entire billing cycle, like Rating, Billing, Invoicing, Post Billing and Interfaces. Served as Billing Invoicing Expert for the company. Worked overseas at Johannesburg, South Africa for a period totaling 7 months, designing and developing Service Requests for their Billing System. Confidential Worked on analysis, design, development and implementation of Billing System using Singl.eview tailor-made to suit the needs of our clients, mainly in Europe. Was Developer for a number of key modules in the Billing Product. Was part of a 5-member core team responsible for the research and preliminary development of any Invoice related work through IDT Invoice Designing Tool using Singl.eview. Worked overseas at Confidential a for a period totaling 2 months, developing and enhancing host of Post Billing modules Payments, Treatment, Collections, Deposits and Adjustment . Role : Analysis, Design and Development In this project we have implemented configured the Wholesale Billing System from scratch to support Provisioning, Rating and Billing for Trade Customer. Currently we are in the Post Go Live phase developing series of Change Requests in varied Billing functionalities. In summary, the configuration included Implementation of Billing, generating the Invoices, generating Revenue Pack Reports and Invoice Pack Reports for the Trade Customers according to the predetermined schedule. Implementation of wholesale billing process is required to Aggregate Charges levied against End Subscribers for Usage, Recurring and Non-Recurring charges and apply these charges to respective Trade Customers accounts Implementation of 3G Calling events functionality Implementation of Tiered Discount functionality, Incentive Agreements, Claw back, Recurring charge unit functionality and Service Usage Extract. Implementation of Bundle Rating functionality Implementation of Series of Post Go Live CRs a. Discount and Incentives b. Nation Roaming Customer c. Promotional Incentive d. MI Billing e. Partner Price Plan f. Pricing Model My detail role and responsibility includes Involved in Understanding the requirements as specified in SRS. Involved in Preparation of Internal Design Document after analyzing the EDD Responsible for delivering the Billing and Invoicing functionality using IDT with utmost quality. Responsible for delivering the Discounting functionality single handed. Involved in delivering major Rating and Normalization modules. Involved in the code review of the other team members work. Involved in developing Claw back/Incentive and Recurring/Billing functionality. Played a key role in Production Support team resolving CRITICAL/HIGH tickets in strict time frames. Involved in implementing the reports in Perl and SQRT Involved in Debugging and Fixing Tickets Developing unit test plans and unit testing. Role : Analysis, Design and Development This is a Billing project which revolves around customization of Singl.eview from the scratch to fulfill the Billing requirements for ever growing customer base in South Africa. It involved lot of interesting implementation in quick span of time. Invoicing Module: Developing Invoices from the scratch was a tedious process with a huge scope for human errors. Designed and developed the entire Invoicing module single handed to streamline the entire process. This module plays a pivotal part for telcos, generates the revenue. The .xml files are created on the basis of allocation of individual charges for a billing period for the respective customer base in a unique basis. This module now serves over 2 million customer base of Virgin Mobile per month and totally eliminates the risk of redundancy. It also generates a comprehensive folders for customer attached in a Bill Run. To add, devised Data Mapping Document, this acts like spec for the third party vendors to translate .xml file to .pdfs. Rating, Billing, Post Billing Module: These Modules play an integral part of any Telco. Designed and developed the challenging functionality of Coporate Split Billing, Airtime Roll Over, Billing Rules, Friend Get Friend, Deals and Handset Framework as back to back releases. Added functionality for Migration of services of a Customer from one plan to another, based on various criteria. Engineered functionality to keep Invoicing and Billing in sync thereby eliminated issues surrounding posting incorrect charge under Account History and actual Invoice. Increased performance by cutting down unnecessary sql scripts and replacing it by inbuilt SV functions. Revamped the whole existing code base into a strict SV framework. Enhanced the entire structure of Tariff and Subtotal meshing and hence eliminated time consuming process of finding the chargeable entities and in turn solving critical defects. Designed and developed Rating Tariffs, Post rating steps like Payment Creation, ATM Payment, and Voucher Top Ups. Involved in modification of Rate File Scripts Role : Design and Development This was an implementation of billing functionality for several countries of Europe. The most impressive part of this project was the frequent customization of Singl.eview tool for different countries. My major contributions include the following: Developed a powerful and fully flexible Post Billing Treatment and Collection module in which Payment Defaulter Customer are traced and reported. Involved in development, defect fixing and handling Change Request for the Account Receivable Modules Deposits, Payment and Adjustment Involved in fixing critical defects and handled Change Request for Invoicing and Billing Modules As a part of testing team, tested Interfaces like CAP, CPS and LOOK-UP REFERENCE. Skills: Languages: Singl.eview Version 6 Version 7 , PERL, Invoice Designing Tool, Enhance Parser Module SV EPM , C, C DBMS Packages: Oracle, MS Standard Structured Query Language Server, MS Access DBMS User Interface: TOAD, FELIX Middleware: Tuxedo Operating Systems: UNIX, Windows 95/98, Win NT, 2000, XP, MS-DOS Ticket Management System: Mercury Quality Centre, Remedy User, Clear Quest Reusable Business Processes Flows: MS Office: Excel, Access, Word and Visio Web Technologies: Core Java, J2EE, HTML Domains: Telecom Billing.