Professional Summary

• 7 years of experience in IT as Quality Analyst performing Manual Automation testing
• Performed testing on SQL Server, Mainframe, .Net and Microsoft applications
• Expertise in US healthcare domain commercial and Medicare Insurance
• Leading test team and Managing/coordination with internal and external stakeholders on regular basis for project updates, guide the team to incorporate customer feedback and responsible for project delivery.
• Coordinating and managing with Off-shore and onsite team.
• Thorough understanding of all phases of Software Development Life Cycle SDLC methodologies such as Agile, Waterfall and V Model.
• Used Quality Center QC , Rational Quality Manager, Microsoft test manager and Test Director for Test management
• Expertise in Quality Assurance Life Cycle aspects such as writing test strategies, test plans, test cases, developed test scripts, performed test execution and evaluation, prepared defect reports, Test status reports and traceability metrics
• Worked on Effort estimation LOE , resource management, and risk assessment for each test cycle.
• Proficient in black box testing, performance testing, Graphical User Interface testing GUI , User Acceptance Testing UAT , Regression Testing, Smoke Testing and Integration Testing
• Expertise in defect management, defect analysis and defect reporting using various Tools including Rational Clear quest and Quality Center
• Experience on production, hot fix defect and working with Client directly.
• Quick learner, good organization skills and a committed team member
• Efficient in planning, organizing and implementing a testing effort by working closely with the team and the project manager s
• Excellent process management, communication and problem solving skills with remarkable ability in gathering requirements
• Strong analytical, communication presentation skills.

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Technical Expertise

Training and Certifications

• Mainframe Functional training
• Application Testing
• Healthcare 101 Domain Training Certification
• Agile Foundation Training
• Soft skills trainings on Effective business communication, writing effective e-mails, developing leadership skills
• ISEB Certified
• ASDA Test Designer Certified this is awarded by Accenture and Massachusetts Institute of Technology MIT
• Worked as a Capability Representative at Accenture to help improve the work environment

Professional Experience

Confidential

Role: Senior Test Lead

Project Description Confidential is claim system to enable WellPoint to submit claims. Shutdown Claim testing project aims at ensuring that the claims entered in WGS will pick the correct providers and will be correctly priced when WGSP will be used for fetching the provider Information i.e. when the traditional provider databases WMS, R6, SSB will be decommissioned and WGSP will be fully functional, there will not be any impact to the current claims processing

Roles and Responsibilities:

• Analysed the Business Requirements and prepared Test Plan and Test Strategy to approach testing in an effective and efficient manner
• Used the method of flowcharts to build a robust Test Strategy that will carefully cover all the different scenarios
• Interacted extensively with the business analysts, developers and data architects to understand the application workflow, functionality and its interaction with the database
• Prepared Test Scenarios and Test Cases for functional, non-functional as well UI specifications
• Extensively used Rational quality manager and Rational clear quest to write Test Plan, Test Cases, execute Tests and track the associated defects
• Coordinated meetings with the business analysts, developers and testing team members to discuss and prioritize open and newly found defects
• Prepared test cases for all kinds of testing, including Smoke Testing, Functional Testing, Integration Testing, System Testing and Regression Testing
• Performed Regression Testing in case of a code/ schema change
• Followed the Waterfall Methodology to test the applications
• Responsible for status reporting and onshore-offshore co-ordination
• Attended all business meetings throughout the Software Development Life Cycle, especially during the stage of development and all the stages of testing
• Testing representation on client meetings to report status, issues and risks.

Environment: Mainframe, Web Services, Rational Clear Quest, Rational Quality Manager, MS Excel, MS Word

Confidential

Role: Senior Test Lead

Project Description - Medisys is an online web portal to enable WellPoint to submit enrollments and maintain enrollment data for senior business. The application integrates with CMS for eligibility verification of enrollments and sends the enrollments to WGS/CS90 for billing purposes. Medisys application is also used to send letters to members regarding enrollments/change in plans/cancellation of enrollments etc. The application maintains queues to help the users identify any pending enrollments and fix the issues on the same.

Roles and Responsibilities:

• Expertise in understanding Business Requirements, Process Flow, HLD and Use Case diagrams.
• Facilitated development of Master Test Plan, RTM and Test Deliverables.
• Actively involved in JAD Sessions, Technical Design Spec review, Requirements walkthrough.
• Advised changes to tech design documents.
• Involved in various phase of sign off involving Entry Criteria, Requirements Specs, Code Review, Design Review, Exit Criteria, and Code Exit.
• Audited Test Plans and Test Strategies for comprehensiveness and readability on projects assigned to others. Coordinated with other tech. i.e. DBA, Release Management, Development Support, Other Test and Dev Teams.
• Performed Smoke, Functional, Integration, Interface, Regression, System and E2E testing.
• Created, executed Test Cases and documented results in rational quality manager.
• Identified and reviewed the Manual Test Cases to be automated.
• Involved in the execution of the Limited Regression and Full Regression cycle.
• SQL queries to perform Backend Testing.
• Logged Defects using Rational Clear Quest, tracked the defects assigned to the Dev. team.
• Maintained constant communication with Project Manager, Development leads, and Upper Management regarding any issues or problems found during release.
• Participated in review meetings and daily status meetings during the testing process.
• Coordinated with PM/BAs for QA Sign-off for Test Plan, Test Cases and

Environment: .Net. SQL Server, Rational Clear Quest, Rational Quality Manager, MS Access, Visio, Windows,

Accenture December 2006 June 2013

Confidential

Role: Test Lead

Project Description - Cloud Services Manager CSM is one of the solution which help manage private cloud environments. The solution brings together multiple self-service activities, such as provisioning or changing new services and monitoring costs. Cloud Services Manager's drag-and-drop graphical interface provides a simple and intuitive way to design and validate new private cloud services more quickly.

CSM team follows agile methodologies - SCRUM and Sprints for project deliveries.

Roles and Responsibilities:

• Understand the application business logic with Business Requirements Specification Documents and functionality of application with Functional Requirements Specification Documents
• Participate in PBI grooming sessions to understand the upcoming tasks
• Participate in Sprint planning meetings to plan the testing effort for upcoming PBIs/tasks
• Review acceptance criteria and log clarifications
• Suggest changes/modifications required in acceptance criteria or design for tasks planned
• Involved in preparing the high level Test Plan and developed Test Cases in accordance with the functional specifications
• Peer review test scenarios for other test team members
• Prepare test scenarios and review with Product owner, technical and test teams
• Tested the application under Scrum Agile Methodology
• Execute test cases using Microsoft Test Manager
• Log bugs/tasks using Team Foundation Server
• Worked closely with build integration team, business analysts and developers in order to perform testing activities as per schedules
• Involved in Bug Review meetings and participated in weekly meetings with management team
• Analyze the bugs with technical team and help them resolve
• Involve QA tasks and follows up Daily Standup Meeting by working with Architects people, Scrum Master, Developer Project Manager by planning, executing, monitoring controlling test activities.

Environment: Windows 2000, MS Access, .Net, XML, Java, Microsoft Test Manager, Test Foundation Server, MS Word, MS Excel.

VRole: Offshore Test Lead

Project Description - On Line Stores is an online web portal to enable WellPoint to sell and submit enrolments for senior business. It consists of four web based applications that enable direct consumers, external and internal agents to shop for Medicare plans, get quotes and submit enrolments. On Line Stores sends these enrolments to Medisys Medicare Enrolment Data Information System for central east regions and to WGS backend for west regions. The application for internal agents is a Siebel based application and the applications for consumers and external agents are web portals. There are two portals for external agents namely, Agent Data Entry ADE and Broker Portal. ADE allows external agents to create their profile, manage customers and submit enrolments on behalf of the customers. Broker Portal allows to create microsite links that can be distributed to the consumers. Microsite enrollments are submitted by the consumers with the agent details.

Roles and Responsibilities:

• Responsible for the administration of all health and welfare benefits including Medicaid, Medicare, dental, pharmaceutical, disability, life.
• Reviewed design documents and business requirements to learn the function and scope of the application, to understand release changes and to create a test strategy for every release.
• Performed Smoke, Functional, Integration, System, Regression, Backend, and User
• Involved in the development of test plans and created test cases and test scripts needed to validate the requirements.
• Prepared test strategy and test plan documents
• Lead 5 member test team and responsible for delivery from offshore
• Responsible for triaging, reporting and follow up of defects till closure
• Responsible for reporting Testing status to Accenture and Client Test leadership team
• Mentoring resources on Project / functionality conducted KT sessions to speed up new team members to deliver the assigned tasks effectively
• Performed Root Cause Analysis and suggested improvement activities
• SME reviews for test scenarios and test cases delivered by team
• Reviewing defects logged by team prior to triaging the defects with the SA and Development team
• Participated in Production check outs and delivered defect free projects

Environment: Windows 2000, MS Access, .Net, XML, Seibel, Selenium, Rational Quality Manager, MS Word, MS Excel.

Confidential

Role: Onshore Test Lead

Project Description - Medisys is an online web portal to enable WellPoint to submit enrollments and maintain enrollment data for senior business. The application integrates with CMS for eligibility verification of enrollments and sends the enrollments to WGS/CS90 for billing purposes. Medisys application is also used to send letters to members regarding enrollments/change in plans/cancellation of enrollments etc. The application maintain queues to help the users identify any pending enrollments and fix the issues on the same.

Roles and Responsibilities:

• Responsible for test planning and requirement gathering
• Providing Effort Estimation LOE for the test cycle with proper test plan.
• Responsible for onshore offshore coordination for delivering high quality deliverable
• Defect manager role for client team triaging, reporting and follow up till defect closure
• Analysis and reporting of defect information to assist management with risk management, process improvement and project management
• Responsible for reporting Testing status to Accenture and Client top leadership team
• Key performer in one of the major implementation of client project worked with client VP's to provide testing support to ensure high quality product is delivered
• Oversee and manage the End to End QA signoff process and provided assistance during the entire QA life cycle Enhanced QA focus by consulting with different business liaisons in the complete SFDC and PDLC life cycles.
• Conducted QA meetings with project manager and business leads for BRD and functional spec reviews, provided weekly QA team status, and escalated call outs to the key stakeholders on a regular fashion for all the releases.
• Support Management in the driving and coordination of reaching and improving the effectiveness and efficiency of the work assigned
• Provided the gap analysis report to the business leads for each build release.
• Mentoring resources on Project / functionality conducted KT sessions to speed up new team members to deliver the assigned tasks on time and effectively
• Performed Root Cause Analysis and suggested improvement activities
• SME reviews for test scenarios and test cases delivered by team
• Reviewing defects logged by team prior to triaging the defects with the SA and Development team
• Working on production hot fix issues
• Reporting and tracking the defect till closure in defect tracking tool.
• Preparing Test Reports and Test matrices after test completion. Metrics Reporting and Root Cause Analysis.

Environment: .NET, Web Services, SQL, Rational Clear Quest, ReqPro, MS Excel, Web logic, SOAP UI 4.1, MS Word, Bugzilla, UNIX, XML, HTML

Confidential

Role: Quality Control Analyst

Roles and Responsibilities:

• Responsible for preparing high level test plan, test scripting and execution
• Coordinating with the technical teams and making sure that the defects logged are triaged and moved to appropriate state
• Performed SQA role and part of audit team
• Responsible for production checkout testing of the projects delivered
• Analysis of Major Incidents and resolution within the given SLAs
• Modified and updated process documents , create checklists and templates
• Interact with development and SA team to ensure timely and quality deliverables
• Tools used for test execution and management Quality Centre, Team track
• Prepare Defect Metrics for the Account Organization AO
• Understand the requirements and Detailed System Specification. Create Document of understanding and share it with team and client.
• Create Test Outline and Detailed Test Plan, conduct walkthrough and get signoff from client.
• Preparation of claim data creation of policy, plan, provider set up, member eligibility for test cases.
• Execute the test cases and report daily status to the Lead and SA and update the test lab.
• Log defects in Test Director when found and monitor till closure.
• Deployment -Create test plan for deployment and walkthrough to business team on the same. Test execution on deployment day and met the expected results.
• Claim adjudication 837P, 837I, UB92, 835 claim types ,
• Adjustments Overpayment, Underpayment, Voiding , Providers Physician, Facility, Fee schedule, Primary care physician, per Diems , Employee eligibility and Utilization management.
• Testing online and batch applications on the MVS platform using TSO/ISPF and CICS.
• Testing the functionalities like Copay, Coinsurance, Deductibles etc. and Indemnity plans, managed care plans, Medicare and Medicaid.
• Testing of business rules applied in claims processing.
• Testing of EOBs, CLAREDI reports generated after 835 claims, Summary check files, DB2 files, MPR/provider/member files.
• Testing of COMET application used within the account.
• Train and mentor new joiners in the team as and when required.
• Maintaining and adhering SQA process in the team.
• QA for team to maintain team's quality documents. Internal and External QA audits for the team.
• Prepare Defect Metrics and Status Reports for the Account Organization AO
• Conducting Knowledge sharing sessions with client and team on testing processes followed during system testing.
• Documentation of system testing activities and sharing with team after successful deployment of SPRF.
• Requirements walkthrough discussion with clients
• Test plan creation and review with clients
• Done test data creation and review with client.
• Test procedure creation using Quality Centre
• Peer review done for Test procedures created by team members
• Conducting test procedure review with clients
• Test data setup for various testing
• Test procedure execution using Quality centre
• Backward compatibility testing
• Concurrency testing between ICM and CCS
• Regression testing
• Checkout in Training region
• Checkout in Production regions during implementations
• Defect management during Executions using Team track
• Attending Weekly status calls and Defect Meetings regularly
• Activity participated in many Weekend checkouts for ICM applications.
• Maintaining and adhering SQA process in the team

Environment: Mainframe, .Net, Quality Centre, Test Director, CICS, Team track, MS Excel