Summary

I am an experienced technical thought leader with strong business acumen, and corresponding hands on experience in different areas of Information Technology seeking a challenging IT service management, architect, IT transformation, consulting or service delivery management role. I have over 15 years of leadership experience in network engineering IT operations, systems architect, IT strategy, governance, IT transformation and managing cross - functional technical teams. Also, I have successful experience in delivering lean IT, improving IT efficiencies, aligning business outcomes to IT initiatives and enterprise architectures.

Experience

Confidential

Solutions Architect IT Service Management Practice

• Developed network operation and IT services performance metrics KPI to show value substantiation.
• Developed process maps for business alignment workshop and business outcome for network optimization value substantiation that has increased efficiencies by 35 .
• Delivered a current state of EA analysis, developed business case, technology strategy and architectural guidance of IT processes in alignment with TOGAF framework
• Streamlined project portfolio management practices and communication between teams in the matrix environment, which has led to increasing the number of simultaneous projects and average billable hours.
• Created an ROI model across all Cisco's optimization service based on Forrester's Total Economic Impact framework to value of the services.
• Facilitated independent translation of outcome driven business requirements to enterprise solutions by integrating Technology Business Management TBM process and Apptio's cost modeling
• Oversaw and facilitates the evaluation and selection of enterprise technology for business continuity.
• Developed business outcome alignment between business and IT initiates with corresponding metrics.
• Provided IT Governance thought leadership, project and portfolio management in alignment with ITIL, BISL.
• Provided an operational risk identification, assessment, mitigation and creation of services risk register.
• Developed road map for enterprise design, software lifecycle, security, configuration and hardware management.
• Architect and implemented policies, standards and guidelines related to IT compliance including ITIL, ISO, NIST, SOX and HIPAA requirements

Confidential

Senior Consulting Engineer/Technical Lead

• Consultant for Cisco IT's, design review, implementation, ongoing support and infrastructure operations and optimization.
• Prepared support documentation, including user guides, support guides, training collateral and presentation.
• Analyzed project readiness for perimeter security of DMZ re-architecture with ASA cluster, Nexus 7K and cat 4500.
• Network architecture and design reviews for LAN, WAN, Data Centers and security Cisco solutions.
• Managed network optimization best practice for configurations, design reviews, software lifecycle analysis.
• Delivered customer facing technical training on Cisco technology to improve customer productivity.
• Facilitated of alignment business requirements to technical solutions for network infrastructure
• Managed network optimization program including cloud solutions, collaboration, and security technologies.

Confidential

Network Security Engineer

• Network security design and L3 IPSEC VPN implementation for participating vendors and partner clinics.
• Researched and developed all aspects of information security engineering with responsibility to assess and mitigate system security threats/risks throughout the program life cycle.
• Documented, planned and strategized on enterprise wide network security supporting Cisco PIX and ASA.
• Conducted risk assessment, vulnerability testing, assurance testing and provides recommendations for 99 vendor and Client VPN access.

Confidential

Director of IT Operations

• Planed, directed, and managed daily operations of a team of engineers, technical leads and managers.
• Developed IT compliance policies in alignment with ISO, NIST, SOX, PCI and HIPAA.
• Lead quarterly business reviews to executive management highlighting IT performance and project successes.
• Responsible for creation and dissemination of the IT strategic plan in alignment with RLCB's strategic plan.
• Managed IT's strategic plan, roadmap discussions, device lifecycle initiatives, and vendor management.
• Implemented plan, build, run to increase productivity with measurable metrics.
• Provided day-to-day supervision, performance appraisals, hiring and appropriate training for IT personnel.

Confidential

Director of IT Operations

• Responsible for identifying emerging information technologies to be assimilated within the infrastructure.
• Responsible for vendor management, RFPs, bids, contracts, and agreements for technology acquisition.
• Managed a team responsible for installation, configuration, and monitoring of Win2K/2K3 Servers.
• Managed 1M call center support and logistic projects with 98 delivery outcome.
• Developed a new business unit to designed and deliver IT vendor certification training program.

Confidential

Inventory Systems Manager

• Managed a team supporting shipping receiving and inventory control systems, IBM AS 400, ERP and CRM.
• Inventory systems support, software installation, and trouble shooting network printers, NT4, MS Access.
• Active directory services, group policy management, DHCP, PC repairs, TCP/IP, ERP and SQL database.