Onsite Technician Resume Profile

TELECOMMUNICATIONS PROFESSIONAL Dependable and dedicated with a positive attitude, technical expertise, strength of leadership, and a focus on the bottom line. Skilled in managing numerous projects while maintaining accuracy and meeting deadlines. Takes pride in providing excellent customer service to project team members, clients, and management. Very effective with contractors, vendors, and service providers.

PROFESSIONAL EXPERIENCE Telecommunications Project Work Onsite Technician Responsible for performing adds, moves, changes, in addition to system maintenance and repair. Systems included Nortel Meridian 61C, CS1000, Octel, Aria 250 Voice Mail, Call Pilot, VoIP, maintaining system and plant databases. o Social Security Administration ODAR Headquarters Avaya Government Solutions o Cargill TekSystems o Deloitte and Touche TekSystems Telecommunications Installation Technician Responsible for installing CS1000 VoIP systems and peripherals. o Avaya Government Solutions Highwire Networks o Verizon Business TekSystems o Highwire Networks Field Technician Responsible for various system and station repairs for Qwest customers o Qwest Communications TekSystems Telecommunications Analyst Responsible for real-time monitoring of nationwide call centers during peak season to ensure most efficient call flows and to report problems and outages to AT T, telecommunications training, and VNOC for various telecommunications outages. o Telecommunication Project Management Responsible for T1 installations in the Oregon market from scrubbing the orders to final installations, including all scheduling and vendor coordination. o Eschelon Telecommunications Other Positions Senior Telecommunications Engineer Confidential Ordered and extended all data circuits including POTS, ISDN BRI PRI , 2 and 4-wire circuits, DSL, T1, DS3, OC3, OC12, and OC 48. Acted as primary liaison and contact between Voice Ops and outside vendors including IBM-Global Services, Qwest, MCI-Worldcom, and AT T. Worked with video conferencing department, extending ISDN-BRI and PRI to facilitate their throughout the AEFA campus. Performed MACs for Nortel Meridian 1 and Avaya S8700 PBXs, Octel Aria 250 voice mail, ACD, and IPC trader turrets. Telecommunications Confidential Negotiated maintenance contracts for Dorsey Whitney offices throughout the United States. Performed MACs for Nortel Meridian 1 and Centigram voice mail. Coordinated installation of Centigram voice mail systems in D W offices. Developed budget for voice telecommunications department. Senior User Services Specialist Confidential Advised, designed, and ordered voice and data communications equipment for multiple off-campus departments utilizing Centrex, various PBX/key systems, and DSL for data networking. Provided help line support for all voice telecommunications products offered, including Intecom IBX support. Acted as primary liaison to U.S. West, and AT T and MCI long distance vendors. Provided staff and user training on both IBX and Centrex customers. Monitored and coordinated recurring video conferences with chancellor and university presidents through the university system. Provided recommendations and equipment to ensure telecommunications compliance with the American with Disabilities Act.

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