PROFILE: Results driven, detail-oriented IT professional with more than fifteen years of professional

experience in EMC hardware and related software. Expertise lies in installing and configuring SAN hardware to integrate into single storage area networks using various interconnection methods and resolving system-wide hardware and connectivity issues. Strong analytical and problem-solving skills. Excellent verbal, written and interpersonal skills.

TECHNICAL QUALIFICATIONS

• Operating Systems: EMC CentraStar, SLES Linux/EMCNAS-UNIX, HP 3PAR Inform OS, Cisco IOS, Sun Solaris
• Hardware: HP 3PAR Storserv 7000 and 10000 series storage arrays, EMC network servers Celerra NS, VNX Series , Clariion CX4,CX5 Series Symmetrix DMX,V-Max Series arrays , EMC Backup Recovery Systems Centera, EMC Avamar, Data Domain EMC Recoverpoint Appliance, Cisco MDS 9000 Series multilayer switches, Brocade and McData Fibre Channel switches, Cisco routers
• Applications and Software: EMC Symmetrix Inlines, HP Management Console, EMC Solutions
• Enabler SYMCLI , EMC Unisphere, EMC Navisphere Secure CLI, Symmetrix/DMX configurations,
• RAID5, RAID6, Thin/Thick Provisioning, 3PAR Management Console, NAS, iSCSI, FcoE
• TCP/IP protocols, routing protocols, IP networking, EMC Secure Remote Support Gateway

CONFIDENTAIL

PROFESSIONAL EXPERIENCE

Senior Lab System Engineer CONFIDENTAIL

• Coordinated and performed installations, preventive and remedial maintenance of EMC V-Max 3
• storage arrays, servers, and software in LAB computing environment.
• Created and maintained storage allocation on V-Max series EMC arrays. Identified and resolved
• storage performance issues. Identified and executed on proactive and preventative hardware and
• microcode system upgrades.
• Ensured proper deployment of fiber-channel storage arrays, hosts, switches, software, and storage
• networking infrastructure.
• Provisioned storage on V-Max series arrays to VMware ESX, IBM AIX, and SLES Linux servers.

CONFIDENTAIL

Technology Solutions Consultant III

• Provided technical support to internal and high profile external customers on HP Storserv 3PAR
• storage arrays in SAN connected and iSCSCI environments.
• Troubleshot and resolved hardware, software and performance problems on HP 7000 and 10000
• series arrays by evaluating various topologies and protocols on HP 7000 and 10000 HP 3PAR
• connected SAN environments.
• Elevated and documented customer technical problems, problem replication and solutions.
• Remotely performed Inform OS upgrades on Storserv 7000 and 10000 series arrays.
• Remotely performed node and drive replacement procedures on Storserv 7000 and 10000 arrays.
• Setup and established Remote Copy groups between Storserv 7000 and 10000 series arrays for data
• migrations and disaster recovery.
• Performed system tuning and space reclamation in Storserv 7000 and 10000 arrays using various
• tools in Inform OS and Management Console to address space and performance issues.
• Remotely performed system initialization and configuration of HP Storserv 7000 arrays.
• Provided remote support to external customers to integrate Storserv 7000 arrays into VM and UNIX
• environments through Fabric zoning and exporting Virtual volumes to hosts.

CONFIDENTAIL

Implementation Delivery Engineer

• Performed installations, upgrades and created configuration bin files for EMC Symmetrix DMX/V-Max Enterprise Storage subsystems in open systems SAN and mainframe environments.
• Installed, configured, and maintained EMC Fibre Channel and Cisco multilayer switches in Fibre Channel switched storage area networks.
• Installed EMC NS/VNX Series Network File Servers in IP networked storage environments.
• Installed, configured, and maintained LAN-connected EMC Centera fixed content storage systems.
• Installed and upgraded software for EMC Recoverpoint Appliances over WAN connections for disaster recovery solutions.
• Performed planning and implementation of IP based remote support solution ESRS for various EMC products.
• Performed installations and reconfigurations of IP based EMC Backup and Recovery systems Data Domain, Avamar, and Centera.

Senior Customer Engineer CONFIDENTAIL

• Maintained EMC data storage and networking devices hardware, and interconnectivity through
• hardware fault isolation, proactive and preventative maintenance, and microcode/firmware upgrades.
• Entered and maintained Oracle call tracking database information to track technical problems,
• implemented resolutions, and hardware system configuration information.
• Planned and performed hardware upgrades for EMC storage devices Symmetrix, DMX, Clariion,
• Centera, and Celerra by determining hardware, microcode, firmware, and power requirements for system interoperability, and researching documented procedures.
• Integrated EMC Clariion and storage arrays with open host servers in Windows and
• Sun-clustered SAN environments through installation and configuration of Clariion, host bus
• adapters, editing of UNIX configuration files, Fibre Channel switch zoning, and LUN masking.
• Performed problem determination for system-wide operational issues in heterogeneous SAN and
• mainframe environments. Isolated cause to hardware or software and resolved according to
• documented procedures.

CONFIDENTAIL

Network Support Engineer

• Provided remote support for customer data networks over Cisco WAN IP network infrastructures. Troubleshot customer network outages, packet loss and latency issues. Isolated cause to hardware or router configuration problem and resolved according to documented procedures.
• Supported customers in managing first-level domains through creating and modifying DNS/RDNS primary and secondary zones.
• Troubleshot DNS configuration and name resolution issues.