Senior Systems Analyst Resume Profile

Career Objective:

Seeking a challenging career as a Senior Network Engineer where I can utilize my 24 years of experience as an asset to your organization.

PROFESSIONAL EXPERIENCE:

Senior Systems Analyst

CONFIDENTAIL Install and upgrade of routers/switches infrastructures during the Cisco conversions. Maintain a high-availability Cisco Call Manager and Unity cluster in a team work environment. VMWare ESXi environment for Cisco Call Managers and Unity hardware. Network and hardware monitor using Solarwinds. Customized RTMT alerts to monitor Cisco cluster status. Connexall middleware alerting system integrations with Nurse-Call and Spacelabs for NICU. Connexall integration with Cisco WiFi handsets and weekly CODE BLUE verifications. Project planning with vendors such as Cisco, Ronco and Connexall for on time implementation. Managed NEC to Cisco conversion projects for main hospital campus and remote practices. Create Policy and Procedure for team reference. Use Snaggit to record online training. Provide support to team member when needed and on-call support. Work with Cisco TAC as needed. Trouble ticket using BMC Magic and Eclipse. Health Insurance Portability and Accountability Act quarterly training. Use Citrix for remote troubleshooting.

CONFIDENTAIL Voice Engineer Maintain high network availability of LAN, WAN, and Voice service to members and branches Firewall ASA, Cisco TACACS, VPN PhoneFactor Authentication, FWSM, ISE Cisco Unified Call Manager, Unity Voice Mail, Cisco Emergency Responder, Cisco Call Center Express, Zoom Call Recording Daily backup of Cisco DRF files using Bitvise SSH server. Cisco Wireless Service Modules, Access Points, WiFi accounts and Cisco Prime NCS IOS Upgrade of Cisco Router 2800s and switches 6513, 6509, 6505 and 3750 Disaster recovery training between data centers 24/7 network monitoring of all network at branches and ATM IOS backups and upgrades using Solarwinds TFTP, Putty and SSHTectia for SSH/Telnet Solarwinds alerts, NetFlow, Cisco RTMT and Big Brother. Current Projects: Fiber to 12 branches, core switches upgrade to 6500E, ASA upgrade to 5585 Cisco Telepresence Video/Audio Conferencing system Daily Change Control, Project Management and service requests documentation using Kace Security policy and procedure audits with NCUA and Crow recommendations Scheduling, project planning, project management, policy and procedure documentations Windows8, Office10 Suites, OneNote Daily Checklist and NotePad IOS config verification Windows Server2012

CONFIDENTAIL Senior Network Analyst PBX, voice mail, attendant console, audio conference bridge, call accounting NEC Global Network Center call routing for North America, Mexico, and Canada Board video conferencing with Tokyo Campus cabling and wiring, audio/visual systems, town-hall meeting, P/A system TDM phones, IP phones, Efax, presence services, and Webex support Daily Helpdesk support of Remedy and TrackIt Project proposals, Change-Management and resolution documentation Network Design, Telecom service procurement, TDM to VoIP transition ACD, call-center agents and queues Dell server RAID, NEC and HP Severs using NT, 2000, 2003 and 2008

CONFIDENTAIL Network Analyst NEC global VoIP/data maintenance. Nation-wide video conferencing systems such as Visual links, Polycom and Tandberg Scheduling, project planning, project management, and support documentation. Field Service Engineer CONFIDENTAIL PBX installations and maintenance of global voice/data network for Japanese car makers Onsite and remote support of customer global voice/data networks Video conferencing installations and maintenance. Associate Field Service Engineer CONFIDENTAIL PBX installations and maintenance of global voice/data network for Japanese car makers Onsite and remote support of customer global voice/data networks 24/7/365 beeper duty

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