Field Engineer Resume Profile

Computer Support Technician

SUMMARY:

Accomplished professional with over 15 years of experience in the computer industry as a WAN and LAN technical specialist, and support representative. Background includes user support, systems installation, repair, maintenance, troubleshooting, problem resolution, installation of structured wiring systems, and purchasing new equipment. Proven record of success reducing down time and project time, increasing controls, and eliminating errors.

TECHNICAL SKILLS:

Operating Systems:

Windows XP
Windows 7
Windows 8
Windows Server 2003
Windows Server 2008
Ubuntu Linux
Mac OSX

Hardware:

Dell
IBM
Lenovo
HP

Computer Certifications:

A , CompTIA, Chicago, IL, 2005
Network , CompTIA, Chicago, IL, 2005
Security , CompTIA, Columbia, SC, 2010
Windows XP, Microsoft Certified Professional, 2006
Windows Server 2003, Microsoft Certified Systems Administrator, Chicago, IL, 2008
CIW Associate, Columbia, SC 2009

EXPERIENCE:

Confidential

Workstation Support Analyst I

Responsible for all assigned installs, moves, adds and changes to all computer equipment.
Acted as the primary imaging technician for Windows 7 rollout.
Installed operating systems, applications and conducted technical training demonstrations for new personnel.
Performed deployments, repairs, surplus and project work.

Confidential

Desktop Support Technician II

Installed operating systems, applications according to customer specifications and project requirements.
Responsible for all assigned installs, moves, adds and changes to all computer equipment.
Performed deployments, repairs, surplus and project work.

Confidential

Field Engineer

Installed operating systems and applications.
Responsible for all assigned installs, moves, adds and changes to all computer equipment.
Assembled Human Resources call center on-site at United Airlines operations center.
Supported 10,000 pieces of equipment for about 8000 users for United Airlines in the Chicago land area.

Confidential

Desktop Support Specialist

Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Installed network routers, switches and hot swap power supplies when needed.
Created inventory system for laptops on loan and hardware images for better organization and faster service.

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