Operations Administrator Resumi Profile, NY

TECHNICAL SUPPORT PROFESSIONAL

APPLICATIONS

Remedy ARS Salesforce.com Windows NT/95/98/XP/Vista/7 Windows Server 2000-011 Web Browsers IE 6-11, FireFox, Chrome AS400/SAP Linux Red Hat Unix Solaris HP-UX/AIX MS-Exchange/Outlook/Active Directory Administration Lotus Notes 6 MS-Office 97-2010 Word, Excel, PowerPoint, Access MS-Project/SharePoint/Visio Virtualization VMWare v4-6 on Windows 2003 WINS/DNS/DHCP/IIS RDP/VNC/TeamViewer TCP/IP VPN, FTP, Telnet, PuTTY Pilot/Unified Communicator VOIP phones PolyCom Audio/Visual Adobe Acrobat Reader/Connect.

RELATED EXPERIENCE

Operations Administrator

Confidential

Provide deskside support of computer hardware, software, MOTS, while administering roaming user accounts including email in Active Directory on Windows Server 2003 - Windows SB Server 2011.
Re-image, upgrade, and maintain inventory of desktops, laptops, tablets, various printers, telephones.
Manage fire alarm, security/gate system, NEC voicemail, along with minor building/vehicle maintenance.
Maintain the supply chain of dry goods and cleaning supplies involving multiple vendors and contractors.
Provide assistance to clients, volunteers, and other organizations during special events and food drives.
Receive and re-distribute donated items on a daily basis and occasionally supervise warehouse activities.
Record, track, and review values of all non-monitory gifts in a database for accounting and auditing.

Desktop Administrator

Confidential

Handled any pc-related setups, repairs, physical moves, break/fix, and custom-software installations.
Assisted with product loadbuilds, maintenance, troubleshooting of rack-mounted telecom equipment.
Supported Linux-based blade servers and workstations for Nortel labs, using command-line interface.
Point-of-contact for engineers, end-users, and vendors, especially for sandbox development stages.
Offered Tier I/II Support via Salesforce to on-site and globally-based users, including off-shore partners.
Collaborated with team members across multiple geographical regions typologies to meet TSA/SLAs.
Backed-up and imaged Windows XP Pro 7 Enterprise using Symantec Ghostcast then Dell KACE 1000.
Reviewed and continuously revised documentation/processes for SOX/ITIL compliance using SharePoint.

Field Service Representative

Confidential

Diagnosed and repaired Dell desktops, laptops, servers, and printers for wind turbine generators.
Monitored and maintained the functionality of Tier I LAN, including back-ups data storage.
Performed OS installs, ghosting/imaging, physical moves, upgrades, and disposal of out-dated equipment

Service Support Representative

Confidential

Acquired state-level background clearance check for access to confidential caseworker documentation.
Per ISO9002 procedures, provided telephone support to users under the Department of Social Services.
Offered client-specific application assistance ranging from password resets to document recovery.
Resolved an average of 20-30 issues per hour out of 1200-1500 calls offered per day.