TECHNICAL EXPERTISE

• Cisco Unified Call Manager 3.X thru 10.X using H323, SRST, MGCP, SCCP, SIP
• Cisco Unity 4.X thru 10.X and Unity Connection 7.X thru 10.X
• Cisco Emergency Responder
• Unified Computing System virtual machines
• Cisco Presence and Jabber 8.X, 9.X, 10.X
• Cisco Prime Collaboration Tool 8.X, 9.X, 10.X
• Cisco Telepresence MCU4505, Tandberg VCS, Cisco MX200, SX20, EX90
• IP Voice Gateways, CUBE Cisco Unified Border Element , VG248, VG224
• Cisco Routers: 1900, 2800, 2900, 3900
• Cisco Switches: 2960, 3560, 3750, 4500, 6500
• Cisco ASA Firewall, Cisco ACE load balancer, Nexus 7000, 5000, and 3000
• TCP/IP, IPX, RIP, OSPF, BGP-4, EIGRP, IGRP, MPLS, IP-based QoS, AAA/NAT, PPP, ATM, Frame Relay, X.25, ISDN, LAN switching, VLANs, SONET, DWDM, SS7, telephony, TDM, VoIP, Video over IP, Windows 7/8, Server 2012, and Exchange 2012

PROFESSIONAL EXPERIENCE

Confidential

Principle Consultant

• Presently responsible for providing the architectural engineering, administration, and technical support for the core infrastructure which includes:
• International MPLS / B2B VPN
• Cisco Nexus 7000, 5000, and 3000 LAN/WAN
• Cisco ASR1002 WAN routers
• Cisco CallManager, Unity, UCCE, Presence, and Jabber
• Cisco ASA 5500 series and Cisco ACE 4710
• Cisco Wireless Controller 5508 and AP's 1142
• Riverbed Steelhead 1555 network optimizer

Confidential

Senior Voice Consultant

• Provided senior level engineering support for nationwide project converting distribution centers from TDM to Voice over IP.
• Configured and installed Cisco voice gateway routers and Cisco POE switches in redundant fashion for over 40 centers.
• Integrated Cisco voice gateway with Verizon SIP trunks over MPLS as well as convert all wireless access points to power over ethernet.
• Configured low latency QOS on routers and switches to establish voice and mission critical traffic prioritities over non mission critical data.
• Worked with local Operation Managers to schedule and plan each distribution center conversion with minimal customer outage.
• Deployed CallManager/Unity/Presence 8.6 in geo-redundant data centers to allow for load balances and redundant call routing.
• Designed money saving analog solution using existing Cisco hardware to provide each distribution fax capabilities.
• Performed as subject matter expert for CallManager/Unity/Presence upgrade to 10.X using Prime Collaboration tool.

Confidential

Independent Consultant

• Designed Unified Computing System for virtualized unified communications servers.
• Installed ESXi 5.0 and created five virtual machines.
• Installed and configured CallManager 9.1 publisher, subscriber, and TFTP servers.
• Installed and configured Unity Connection 9.1 publisher and subscriber servers.
• Integrated all systems and deployed voice gateway for headquarters location.
• Developed and provided an as built document and templates for new sites.

Confidential

Senior Voice Engineer

• Installed and configured all aspects of VoIP including: Cisco Call Manager, Cisco Call Manager Express, Cisco Unity Voice Mail, Cisco Unity Express, Cisco Emergency Responder, Cisco Responder, Cisco Unified Presence Server, and Cisco Voice Gateways with various media access such as PRI, T1 CAS, Analog, and various PBX and Voice Mail integrations.
• Designed and deployed nationwide UCS data center solution for Unified Communications applications.
• Responsible for UCS design utilizing B-Series Chassis 5108 and 6100 Series Fabric Interconnects.
• Responsible for UCS-C series design for both virtualization rollouts as well as UC on UCS.
• Implemented CallManager 8.5, Unity Connection 8.5, CER 8.5 clusters as well as deployed voice gateway routers for a 10,000 user system using UCS virtual machines.
• Designed and deployed 40-site nationwide Cisco voice over IP network using protocols such as MGCP, SIP, H323, and SRST.
• Provided senior level support for 5,000 seat call center using Interactive Intelligence ACD platform.
• Worked closely with general managers at newspaper, television, and radio sites across the country to convert their sites to Cisco IP telephony. Developed and adhered to project plan while meeting the customer's expectations.
• Designed and deployed Cisco Operations to support several CallManager clusters, CallManager Expresses, and Unified Messaging platforms. Enabled telephony monitoring and alerting using Operations Manager and PNet Axiom .
• Implemented Provisioning Manager to support over 7,000 endpoints, which increased first level resolution for the help desk and also allowed for the development of an Operations group.
• Balanced multiple customer projects on an ongoing basis.
• Worked to simultaneously stage and burn-in equipment for multiple customers.

Confidential

Contractor

• Functioned as a Pre/Post Sales Engineer specializing in IPT/IPCC implementations.
• Responsible for interfacing with customers to determine their telephony requirements and then designing and implementing a solution.
• Provided level 3 engineering and design support for Nextel nationwide call centers with duties that included developing route plans, configuring CallManager 4.1, Unity 4.0, Cisco Dialer, and Cisco ICM servers. Configured Cisco voice gateways with H323, MGCP, and SRST.
• Responsible for architecting and implementing Weyerhaeuser's IP Telephony network for all data centers. Installed and integrated Cisco CallManager 4.0/Unity 4.0 with Rolm PBX and Octel Voicemail. Configured Quality of Service on Cisco 3550/3750, Survivable Remote Site Telephony on Cisco 2851, and analog telephony on VG248.

Confidential

Independent Consultant

• Maintained and troubleshot neighborhood wireless network for 250 end users.
• Designed and implemented an authentication process for all users, which included AAA server, web portal, and QOS on Cisco 2600 router.
• Configured Cisco 2600 router for Frame Relay, NAT, DHCP, and load balancing.

Confidential

Principle Consultant

• Team Leader for the deployment and installation of the Transportation Security Agency's wide area network infrastructure. This secure network provides services to the field personnel at over 450 airports and supports TSA offices in the United States.
• Provided VoIP Engineering and implementation support on Cisco CallManager 3.3, Unity 3.1, Web Services Apps, and over 1,500 IP Phones for the Department of Homeland Security.
• Developed case studies and network designs used to improve network convergence and response within the Transportation Security Agency organization.
• Executed precise troubleshooting procedures on highly secure data and voice networks as a Tier III Analyst for several government agencies.

Confidential

Lead Consultant

• For major Southeastern Confidential, served as the lead consultant for a complete VoIP feasibility study and pilot.
• Compared the VoIP solutions from Cisco Systems and Nortel. Produced White Paper to document findings.
• Responsible for the design and development of test plans and evaluation results. Findings used as the basis for a customer pilot.
• Project Lead for the deployment and installation of IP Telephony equipment, which included Cisco CallManager, Unity, 2600, VG200, IP Phones, and layer 2 switches.
• Conducted training for the Bank's IT staff on Cisco's VoIP technology.

Confidential

Senior Solutions Consultant

• Pre-sales engineer responsible for project scope definition and proposal development.
• Assigned to Coca-Cola Sales team focusing on delivery of VoIP and Video over IP solutions.
• Designed IP based technology lab. Primary usage was testing converged voice and data services such as VoIP, Video over IP, QoS, and COS.
• Project lead for the migration of Coca-Cola's multi-carrier data network to a single-carrier network based on Nortel Passport and Cisco 7200 technology.
• Worked closely with Coca-Cola's Management to develop a global network operations budget.
• Member of Global Site Deployment Team using DLSW, SNA, OSPF, BGP, RIPv2, Frame Relay, ATM, and Sonet technologies.
• Designed and deployed Coca Cola's global VoIP network using Cisco voice technology and legacy PBX equipment such as Siemens, Meridian, Nortel, etc.
• Evaluated metro-Ethernet network for pilot project aimed at consolidated voice and internet access for residential/SOHO subscribers in Japan.
• For Georgia Pacific Design and deployment of their North American and Mexican data network.

Confidential

Lead Network Engineer

• Instrumental in the deployment of world's largest carrier class Voice over IP and ISP network.
• Designed and implemented ATM backbone infrastructure for nationwide network.
• Configured, installed, and maintained Wide Area Network using OSPF and BGP on Lucent/Cascade BSTDX9000 ATM switches and Cisco routers.
• Established and strengthened relationships with switch vendors within Voice over IP industry.
• Increased total network quality, efficiency, and traffic on Voice over IP Network by 65 percent.
• Developed and adhered to budget for Network Solutions group as well as managed Network Analysts in Solutions group.
• Managed the relationships and expectations of both clients and vendors.
• Demonstrated comprehensive skills in gateway, gatekeeper, and third party billing solution in Voice over IP network.
• Configured MAX TNT's for compatibility with 5ESS, DMS, and EWSD telephony switches.

Confidential

Network Engineer

• Exercised comprehensive skills in designing and troubleshooting frame relay, ATM, and SONET OC3 - OC48 in a Wide Area Network.
• Troubleshot and configured Cisco Router 2500-7500 series.
• Installed and maintained Catalyst switches 1900, 2900, and 5500 .
• Monitored all network devices, which included Backbone routers BGP4 , LAN switches, all web, email, and enterprise servers, and all customer premise equipment using HP Openview and NetCool.
• Worked in the Network Operation Center providing support for all Bellsouth.net regional ISP public/private IP networks ensuring reliable connectivity to the Internet.
• Responsible for applying software tools, diagnostics, and systems to analyze, troubleshoot, and quickly resolve complex network anomalies and equipment failures.

Confidential

Supervisor/Technical Support Specialist

• Responsible for assisting users with computer operations and remote connectivity problems.
• Insured that customers had the proper software and hardware.
• Supervised in the configuration of dial-up/IP networking, email, and security for Bellsouth.net users.
• Managed escalations for my team of customer service representatives.
• Resolved software load and remote server load issues for clients.