PROFILE

Accomplished, skilled, and experienced IT professional with depth in planning, analyzing, and implementing technical solutions for voice and data communications.

PROFESSIONAL HIGHLIGHTS

• Manage and implement data and voice network projects.
• Provide corporate-level technical support for network and voice communications issues.
• Create and communicate technical implementation plans.
• Manage and support Internet connectivity, IP addressing, firewall, security and VPN connections.
• Deploy wireless technology for local access and fixed point-to-point connectivity.
• Provide voice engineering support, including capacity planning and vendor interface.
• Identify, recommend, and implement improvements/enhancements for communication services.
• Successfully led wide area network consolidation project that resulted in a significant cost savings of 300k plus annually for the company.

TECHNICAL PROFICIENCIES

Cisco routers
Microsoft Servers NT
Checkpoint
Cisco catalyst switches
Microsoft Servers 2000/2003
Network General Sniffer
Cisco voice gateways
Microsoft Exchange 5.5
Ethereal / Wireshark
Cisco CallManager
Microsoft ISA Server
Tivoli NetView
Cisco VPN concentrators
Microsoft IIS Server
WebTrends
Cisco Pix
Citrix Metaframe
MailShield
Cisco Aironet
Active Directory
SurfControl
Cisco Access Server
Terminal Server
PBX / Voicemail

CERTIFICATIONS AND TRAINING

Cisco Certified Voice Professional, CCVP, 2009

CCNP certification in progress

Cisco Information Security Specialist, 2008

Red Hat Linux Administration, 2005

Microsoft Certified System Engineer MCSE, 1998

Cisco IP Telephony CIPT 3.1, 2004

Nortel Meridian PBX, 1989

Cisco Certified Network Associate, CCNA, 1999

Central Office Repair, US Army, 1981

PROFESSIONAL EXPERIENCE

Confidential, VoIP Engineer 2010 to 2011
Member of the voice engineering team providing support, design and implementation services to new or existing sites. Prepared detailed network implementation documents for site builds on CallManager 4.x, 6.x and 7.x clusters. Test, turn up and migration of new sites with MGCP and H.323 gateways, verifying functionality of SRST sites, MOH, paging, conferencing and voicemail.

Confidential, Network Engineer 2009 to 2010
Provided support in the network operations center monitoring and managing WAN, LAN and VoIP networks for domestic and international clients. Troubleshooting and resolving complex network problems to ensure minimal disruption; issue and resolution tracking through Remedy management system.
Engage and interface with transport service vendors for resolution of ATM, frame-relay, ISDN and MPLS circuits. Provided first and second level support for a diverse amount of VoIP service delivered options.

Confidential, Command Center Engineer 2008 to 2009
Review detailed design documents in preparation for installation and migration of devices at remote sites to improve bandwidth and add calling capacity. Create and communicate an implementation plan for every site location following the change control process. Establish and perform quality-assurance checks and network monitoring tests. Implementation included: turning up frame-relay, multipoint, MPLS, PRI circuits; troubleshooting all associated equipment and connectivity; H.323 and analog gateways; verifying communication and registration with CallManager. Ensure remote site survivability during network outage. Provide logical shutdown of legacy equipment. Provide real time corrective action.

Confidential, Senior Infrastructure Specialist 2005 to 2008
Member of a national voice engineering team responsible for evaluating and designing VoIP installations for remote financial centers. Handled initial site information gathering, analysis, and assessment. Worked with the client to determine the banking centers' needs and advise on the operational characteristics of the VoIP system. Collected and analyzed physical and logical station detail. Updated existing floor plans to reflect findings from site surveys. Identified non-standard operational elements. Provided after-hours support for installation teams operating in the field. Working directly with LEC/CLEC to verify all cut over orders were complete and certified.

Confidential,Greensboro, NC Senior System Engineer 1999 to 2005
Responsible for all routing and switching within the organization. Additionally, was responsible for administration, configuration, documentation, support, hardware purchase and deployment. Responsible for ordering and connectivity of all telecom/data circuits, domestic and international, vendor interface and contract renewal/negotiation. Maintained and extended wide area network connectivity through point-to-point, IPSec VPNs, DSL, ISDN and frame relay. Successfully led wide area network consolidation project that resulted in a significant cost savings of 300k plus annually for the company. This was achieved through circuit consolidation, VPN technology, wireless point to point, VoIP, and contract renegotiation. Planned and executed the deployment of VPN technology, client access and site-to-site connections domestic and international. Install and configure hubs, routers and switches to accommodate network growth and expansion. Led VoIP project to replace existing routers with voice enabled H323 gateways eliminating dedicated voice circuits and reducing WAN costs 85k annually. Communicated with vendors and local exchange carriers for new circuits, equipment quotes and problem resolution. Provided 7/24 on-call support of network hardware and production servers. Provided legacy voice engineering, support, capacity planning and vendor interface. Developed an Intranet web site using MRTG that enabled real time bandwidth monitoring of router interfaces to ensure network bandwidth capacity meets current and future needs. Implemented Gigabit Ethernet into enterprise. Configured VLAN Trunking, HSRP, NAT, Access Control Lists, multi-area OSPF. Converted dual T1, multi-vendor Internet service to Ethernet and replaced existing Checkpoint Firewall with Cisco Pix. Introduced and implemented wireless technology for local LAN access, manufacturing plant floor automated guided vehicles and fixed point-to-point wide area connections. Functional delivery and continued support of Windows/Unix/Linux RedHat Servers, storage, connectivity and monitoring. Responsible for voice/data network disaster recovery procedures and LAN/WAN connectivity of disaster recovery hot site.

Confidential, St. Louis Park, MN Solution Integrator 1998 to 1999
Participated in an NT conversion project for a major medical provider. Provided desktop and created software packages using WIN Install with distribution through Novell Zen works.

Confidential, Minneapolis, MN Technical Specialist 1998 to 1998
Responsible for configuration, testing and troubleshooting T1/T3 circuits in a class five central office.

Confidential, Winston-Salem, NC Owner/Operator 1990 to 1998
Successful business owner that offered installation and maintenance of small to medium size PBX and other legacy phone systems. Voice and data network cabling and certification.

Confidential, Greensboro, NC PBX Service Technician 1984 to 1989
Installed, administered and maintained Nortel PBX, key system, voice mail, peripheral equipment, digital and analog lines. Daily customer interaction for issue resolution and moves, adds, changes.

MILITARY EXPERIENCE

Confidential, Washington D.C. 1980 to 1984
Senior Central Office Technician Rank: E-5 Honorably Discharged
Performed all levels of maintenance on AE/XY Central Office, adds, moves, changes; assisted with personnel training, supervision. Top Secret Special Background Investigation clearance for government and military communications support in the Pentagon and Defense Intelligence Agency. Part of a four member team supplying secure voice communications support to the Defense Intelligence Agency, Joint Chiefs of Staff and the Intelligence & Security Command (INSCOM).