Senior Support Engineer Resume Profile Irving, Texas. - Hire IT People

CERTIFICATIONS

SOFTWARE

Subject Matter Expert for SQL Server, all builds. Storage engine, performance tuning, replication, mirroring, user mode debugging and other aspects of SQL Server.

PROFESSIONAL EXPERIENCE

Senior Support Engineer

Confidential

Performance Escalation Team as well as the Advanced Team storage engine . USNAT cases, CritSit High Floater. Worked with TAMs and other teams to remediate critical situations for Fortune 100 companies for all SQL Server issues but particularly storage engine and performance ones.

Microsoft Remote Technical Support Engineer,

Confidential

Matter Expert for SQL Server. Provided comprehensive Tier Two support for Microsoft full product line of operating systems and applications. Configure customer scenarios in lab and reproduce problems to determine immediate resolution. Remediate CritSit and System Down conditions for Fortune 100 companies.

Operations Manager

. Project Manager responsible for imaging and workflow systems. Monitored vendor contracts. Directed administration of SQL 7.0/2000 production databases processing seventy million in claims annually. Designed and implemented the migration from a RAID NT environment to a SAN-based Windows 2000 environment migrating from SQL 7 to 2000. Resolved issues with code for workflow software and identified a bug in ApplicationXtender 5.0 for Documentum using profiler. Comprehensive responsibility for hands-on Active Directory setup, configuration, user migration, and AD maintenance.
reviewers and support staff. Developed VBA modules for auditing productivity increased productivity using a JavaScript/HTML decision tree
conceptualization, experimental design, instrument design, implementation, analysis and report writing for studies of crime victims and service providers. Designed, implemented and maintained division Access databases for imaging/statistical analysis/mapping system.

Indemnity Awards Manager,

registered nurses, indemnity reviewers and support staff. Developed procedures yielding a 31 increase in bills processed and bills paid/voucher. Integrated Visual Basic for Applications into calculation process for improved auditing

Supervisor of the Child Abuse Section

supervision for child abuse mental health counselors. Trained public and private sector personnel in critical incidence stress management.