Summary

• Over 25 years of solid IT experience including analysis, design, testing, development, documentation and implementation of solutions for various industries including Government, Defense, Healthcare and Financial. Utilizing BPM PEGA/PRPC applications and Java/J2EE and Service Oriented Architecture based enterprise solutions.
• 5 years of experience in PRPC Pega Rules Process Commander , PEGA CPM, as Lead Pega Architect.
• Experienced as a Technical lead involved in all stages of Software development life cycle like system analysis, system design, development, system testing, implementation, production support and maintenance.
• Specialized in solving any challenges that may face PRPC architecture including the extension or redesign of PRPC components if needed.
• Building the Practice , supporting organizations new to Pega technologies and implementation to form new teams, mentoring team members new to Pega and ensuring quality architecture.
• Deep Understanding of Case Management, BPM technologies ensuring efficient and successful architecture.
• Extremely efficient implementation, provide quality implementation in shortest possible time generally less that 25 of average estimates provided by other resources reducing the project delivery time and cost and maximizing RoAs.
• Broad Enterprise, Business and Solution Architecture background enabling to work with other Enterprise Architects within complex enterprise systems.
• Sound Skills in developing PRPC High Level Class structure, Work flows and Business Process Management using Pega Rules Process Commander PRPC .
• Extensive experience in Developing System Requirements, Object Oriented analysis and design, Business Process Modeling and Data Modeling, Test Planning ensuring Requirement Traceability.
• Expertise in PRPC administrative tasks like deployment, migration and upgrade. Experienced with defining class structure and hierarchy based on PEGA best practices and guardrails, security based on role and privileges, configuring agents, connectors, data model, process flows, business logic definition and User interface Design.
• Extensive experience in implementing and extending OOTB PRPC UI and Database and capabilities to satisfy requirements. Expertise in fine tuning process flows. Experienced in performance testing and tuning using the PRPC-PAL and Database Tracing tool.
• Performed extensive debugging of flows, activities, services including OOTB PRPC Javascript and Java code. Made extensive use of Connectors SOAP, JMS, MQ and SQL and Services in PRPC to integrate with the external systems.
• Familiarity with inner code workings of PRPC connectors. Worked extensively on file listener process to interact with external systems to automate business processes. Extensive implementation of reports using List view and Summary view rules and updated design of database to satisfy reporting and UI requirements. Utilization various RDBMS systems including Oracle, DB2, Microsoft SQL Server.
• Extensive experience in developing efficient SQL scripting Queries, Stored Procedures, Triggers, Functions and Packages and database tuning. Possess strong technical skills, problem solving skills, analytical skills and also adaptable to constantly changing work environment. Years of experience working for CMMI level 5 top Federal Government Contractor.
• Comprehensive knowledge in Pharma/HealthCare and Banking Domains.

• Ain Shams University, Egypt
• University of Central Florida
• Operating Systems : Windows NT, Windows XP, Unix
• Langages : C, C , Java, Java Script, J2EE ES Framework .
• CASE Methods/Tools : UML Rational Rose, VISIO 2003. Pega Scrum
• BPM Tools : Pega Rules Process Commander 5.x, 6.x
• Web Technologies : HTML, XML
• Web Servers : Tomcat 5.5, WebSphere 6.1, WebLogic 9.1.
• DBMS : DB2, Oracle, MS-SQL
• PRPC Fast Track and Boot Camp from PEGA Systems Inc. USA.
• PRPC Version 5.x, 6.x
• CPM Framework 6.1 and CPM Framework 6.2.
• Pega Card Activation Framework
• Smart Dispute Framework
• M.S.Cp.E., Computer Engineering Simulation 1995
• B. Sc. Electrical Computer Engineering,

Confidential

Role : Lead Systems Architect

• Team Lead for a large team of client employees and contractors including LSAs, several SSAs. Providing technical architecture leadership, design solutions and ensuring efficient implementation and open architecture.
• Inception : Direct Capture of Objective, Dynamic Case Design, Draft Flows, Application Profile. Running playback sessions. Propose integration approaches to legacy systems.
• Elaboration: Implementation of Flows, Activities, User Interface. Introduction and implementation of Case Driven integration based on PRPC OOTB object model. Work with business architects to ensure the capture and management of artifacts such as application specifications, requirements and traceability. Help create case and process driven test planning.
• Construction: Provide Design directions and technical leadership to a team of 20 architects. Implementation of architecture frameworks including Organization hierarchy, class structure, application layouts.

Confidential

Role : Lead Systems Architect

• Dynamic Case and Business Process Management:
• Inception: Complete Design of Business Case Models, Business Process Models over 30 Case Types . with complex inter dependencies. Design and development of all case flows for a very large and complex business process so far over 100 flows . Participation in all DCO sessions and design of Draft and final flows, conducting playback sessions to ensure process requirements.
• Elaboration: Complete Design of Class Structure at organization and implementation layer.
• Construction: Developed many activities, however I like to keep activity sizes to a small number of steps and replace activities with flows for better management and maintainability.

Integration with Legacy:

• Temporal Data Migration: Provide solution for migration of 40 years of historical enterprise information into the target PRPC platform. Create an application including custom rules that selectively analyzes and migrates complex legacy data stored in Oracle into PRPC. The migration also preserves historical aspect of data Case Audit history match matches Case audit in legacy . This required the customization of some OOTB activities and functions.
• Legacy Application Migration: Developed a separate application that analyzes legacy Cobol code and automatically translates code into PRPC flows and activities.
• System Integration: Created generic DOM based API that is used from both Java and JavaScript that utilizes Stateful service packages to allow applications to integrate directly with clipboard and invoke Engine APIs such as list available flow actions, performFlowAction, etc.
• Developed a custom Authentication Service for single sign-on.
• Develop a generic Event Notification mechanism to provide outbound integration from PRPC using JMS Connectors and Durable Pub/Sub model.

UI Integration:

Develop many UI components supporting flow actions embedded within a separate UI portal. Developed a framework form seamless bidirectional integration between Portal UI and IAC gadgets utilizing JavaScript.

Correspondence:

• Develop most of correspondence rules, utilization of custom tags in Correspondence.
• Service Integration.
• Responsibility for server troubleshooting including Agents. PRPC internal engine, service and Java troubleshooting.

Confidential

Role : Lead/Senior Systems Architect

Confidential, DE Senior/Lead Systems Architect July 2012 Present System: Claim Management System based on PRPC 5.3 and Smart Dispute Framework. Credit, Debit Card and Electronic Check dispute management.

Responsibilities:

• Analysis, Design and implementation of extensive flows, assignments, SLAs for Claims Cover and Dispute Work-object .
• Integration with backend systems via SOAP connectors. Extensions to PRPC to include system UNIX functions to validate files.
• Additional extensions to PRPC for PDF generation support through function libraries.
• Migration of Java rules and steps into PRPC activities, function libraries and flows.
• Responsible for working with Business Customers on capturing the business use cases, documenting, reviewing and getting sign offs on the rules and process needed.
• Extensive flows, Routing, SLAs, Low level system function integration through Function Libraries and Java.
• Worked with Rule-Parse-XML for parsing and validating incoming XML.
• Developed UI Harness, Section, Flow Actions for users to view the status of cases.
• Designed generic Correspondence templates for emailing updates to applicants regarding their grant request status.
• Resolved performance issues in production environment.

Confidential

Role : Lead Systems Architect

Confidential, FL Lead CPM Systems Architect March 2012-July 2012 Member of World Servicing Portal team to implement a world-wide servicing portal for American Express cards based on PRPC 6.1 and 6.2. Supporting various markets with complex and dynamic business and data models.

Responsibilities:

• Architected the design for entire enterprise class structure.
• Migration of implementation from PRPC 6.1 and CPM Framework 6.1 to PRPC 6.2 and CPM Framework 6.2.
• Implementation of flows and activities with high levels of complexity.
• CPM and CTI Integration. Extensive implementation of SOAP Connectors to backend systems.
• Responsible for working with Business Customers on capturing the business use cases, documenting, reviewing and getting sign offs on the rules and process needed.
• Designed the system for development environment.
• Designed and documented the technical design for the workflows needed.
• Developed Custom Portals for Users and Managers for processing and reviewing the grant requests.
• Designed Workbasket's and AccessGroup's for different user groups responsible for processing the grants requests.
• Developed UI Harness, Flow Actions for Applicants for requesting grants and viewing the status of requests.
• Developed SOAP Connectors, so that the users can request the status of available funds in real time for reviewing.
• Implemented integration with External Database DB2 enabling access and update to the external DB.
• Designed and developed Workflows, Activities, Class Structure, Properties, Validation rules and Connector rules.
• Designed generic Correspondence templates for emailing updates to applicants regarding their grant request status.
• Involved extensively in the migration and deployment of the application rules from Development to QA, UAT and Production environments.
• Communicated and troubleshot with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Confidential

Role : Pega Lead Systems Architect

• Plan, Manage, Design and Implementation of Pega PRPC 5.5 based BPM solutions.
• Mentoring and coaching of JPMC staff on BPM and Pega technologies.
• Business Architecture and Business Process Modeling. Morgage Banking Line of Business.

Responsibilities:

• Managed an On-shore and Off-Shore development Team.
• Responsible for resolving technical issues of PRPC team members.
• Collaborated with Business analysts to capture the requirements for implementation by PRPC development team members.
• Prepared and maintained detailed PRPC design document.
• Designed and developed Workflows, Activities, Class Structure, Properties and Connector rules.
• Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
• Created Declarative and Decision rules to implement the business rules.
• Implemented integration with External Database enabling access and update to the external DB.
• Implementation of Complex Agents and Agent schedules.

Confidential

Role : Lead Systems Architect

Member of a small team responsible for the implementation of the Premier Card Servicing System portal for American Express card member. The system was deployed to be utilized by 3000 American Express Customer Service Professionals and supporting 2.2M American Express cardmembers.

Responsibilities:

• Solely responsible for Providing System and Production support for the entire Pega implementation for 4 months
• Business Process and Flow Modeling.
• Custom Java and J2EE components for non OOTB PRPC concepts Extended Function Libraries .
• Advanced PRPC User Interface implementation Response for all non OOTB components such Web 2.0, AJAX, REST, Extended JSP and JSTL based custom display rules, Utilization of PRPC Engine APIs .
• Advanced PRPC Database, query and report management Extend PRPC DB schema to with complex views to satisfy query requirements, Complex ListView and SummaryView rule queries .
• Responsible for designing of the PRPC Class Structure.
• Mentoring and leadership of new PRPC team members explain concepts based on background and paradigm analogy, provide solution alternatives, assistance in troubleshooting .
• Applying OOA, OOD methodology to data and application modeling Data Model design .
• Troubleshooting OOTB rules, Java and Javascript rules in case of PRPC internal product issues..
• Developed the UI for external grant requestors to submit online requests.
• Strong and well versed background in systems and software architecture SOA and web technologies enabled the implementation of pre-designed solution without being constrained by OOTB capabilities.
• Internationalization and extending PRPC to support Date/Time using Olson Time Zone format.

Confidential

Role : Lead Systems Architect

Provided Leadership and mentoring for a team of developers to migrate a Java/Adobe Flex application to utilize a PRPC instead of legacy technologies. Work included UI, Flows, extension of PRPC Javascript to satisfy preexisting requirements and integration with Flex components.

Responsibilities:

• Conducted DCO Direct Capture Of Objectives sessions with the client.
• Mentoring junior developers on how to migrate existing Adobe Flex application to utilize PRPC technology.
• Implemented an application prototype utilizing PRPC 6.1
• Preparation of Detailed Design, Deployment Descriptor Build and Functional Testing.
• Designed User Interface, Flows, extension of PRPC Javascript to satisfy preexisting requirements
• Integration with Adobe Flex components.
• JavaScript for the purpose of validation.
• Web Service design and development comprising WSDL, XML Schema, XSD, DTD and XSLT, Soap header message.
• Involved in deployment of applications on WebSphere server.

Confidential

Roles : Enterprise Architect/Solutions Architect

Lead Systems Architect

Systems Engineer Senior Staff

• Planned, Designed and implemented an enterprise-wide solutions to total system or subsystems using internally created and/or off the shelf products. Analyze and identifies all or part of a company's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration the special technology needs. Establishes functional and technical specifications and standards, solves hardware/software interface problems, defines input/output parameters, and ensures integration of the entire system or subsystem.
• Adherence to Capability Maturity Model Integrated CMMI based Technical Management and, Level 5 Certified Organization.

Responsibilities:

• Implementation of BPM based enterprise OSHA/Workers' comp. System. Business process workflow for integrated company managed clinics systems, PeopleSoft HR system and government OSHA 300 reporting.
• Design and implementation of Data Models Class hierarchy , User Interface, flows, database extensions to PRPC , Reports
• Initial inception phase work included BPMN based business process models, Operations Concept, Use Case documentation and requirement analysis in adherence with enterprise process.
• Enterprise Engineering Portal: Concept, design and implementation of BPM based integrated Systems Engineering and Management portal based on Liferay server for the Enterprise to support CMMI Level 5 organization..
• Delivery of solutions for Enterprise Architecture, Business Process Engineering, Systems Engineering and Project Management areas. Lead technical architecture proposal teams.
• J2EE and Database Performance Analysis Tuning.
• Integration with Mainframe Legacy Applications.
• Involved in all phases of SDLC, utilization of System Engineering tools such as Telelogic DOORS ERS and Borland's CaliberRM for Requirement Engineering.

Confidential

Roles : Sr. Consultant / Systems Architect

Environment : Web Application Server Architecture, J2EE based architecture. Weblogic, Server 8.1, Rational Rose, JSP, JDBC, EJB, Oracle, PVCS.

Responsibilities:

• Responsible for Technical architecture components and development of CRM enterprise application for Direct TV.
• Used Aspect Oriented Programming based performance improvement of the fast growing application code using Java Dynamic Proxy and Dynamic Java, Improved J2EE application performance by at least factor of 10.

Confidential

Roles : Sr. Technical Architect / Systems Engineer

Member of Capability Development and Technical Architecture, Enterprise Wide Technical Architecture Advisory Board teams for Information Technology Department comprised of 1,200 employees. Implementation SW-CMM, SE-CMM standards.

Responsibilities:

• Technical Project Management: Technical management for various healthcare management information systems.
• Technical Solution and Architectures : Member of Technical Advisory board for technology solutions including J2EE, Enterprise Messaging Infrastructure, Enterprise Application Integration, Enterprise Application Monitoring.
• Identification of various architecture issues and introduction of infrastructure solutions.
• Introduction and implementation of technologies in the areas of Web Application Server Architecture, J2EE based architecture. WebSphere, Weblogic, Server Performance Tuning. JMS, MQ Series, QSAM, Cobol Copy Books, WMQI, JSP, JDBC, EJB, SQLJ, DB2, Oracle, AIX, Visual Age for Java, WebSphere Application Developer. Unified Modeling Language UML , Rational Unified Process RUP , Internet Security.

Responsibilities:

• Member of Capability Development and Technical Architecture team. Development teams mentoring.
• Design and Developed infrastructure framework components used by enterprise developers including:
• Introduced and implemented the use of server Performance Analysis, Tuning and tools to the enterprise including JProbe and Introscope. and participated in several proof of concepts for these tools and others.
• Participated in the early planning, training and pilot program for deploying WebSphere MQ Integrator WMQI .

Confidential

Roles : Sr. Consultant/Developer

Design and development Healthcare systems, HL7, Erwin, UML, Rational Rose, Weblogic

Confidential

Roles : Sr. Consultant/Developer

• Member of the design and development team for Mortgage system. Weblogic App. Server.J2EE, Java Invocation API, JNI, RMI, RMI-IIOP, Java Server Pages JSP , CORBA IDL, XML. Unified Modeling Language UML , Oracle 8, JDBC.
• Visual C client framework/Weblogic server integration framework. Database performance analysis and tuning, Oracle OCI.

Confidential

Roles : Systems Analyst

• Precedent 2000 Architecture team member: Client Server Design and Development, Oracle, ProC/C , SQL, Perl, Visual C , RogueWave Tools.h ,DBTools.h , TUXEDO, Java, and Telecommunication.
• Object Oriented Analysis and Design. Object Oriented Analysis and Design.

Confidential

Roles : Programmer Analyst

Software Engineering, UNIX, C, C , Document management, Image Archive, TCP/IP,Check Archive, Image Management and Compression algorithms.