BUSINESS/DATA ANALYST

• Highly experienced Analyst and Certified Pharmacy Technician with a record of developing and supporting resolutions which incorporated a wide range of technologies, and a recognized leader in Business Intelligence and Systems Analysis. Consistently recognized and tasked to improve organizational efficiency with comprehensive expertise in strategy, analysis, requirements elicitation, data profiling, reporting, and business process improvement.
• Technically savvy and out-of-the-box thinker in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirements at hand. A welcome addition to any team, ready, willing, and able to function in any role necessary to ensure project success and on-time project delivery.

CORE COMPETENCIES

Business Intelligence and Data Warehouse Experience SQL Server 2012 Cognos 8 10 Crystal Reports Business Objects Teradata Client Vendor Management Data Extraction/Manipulation Requirements Elicitation UAT Business Processes Best Practices Project/Product Documentation Training Technical Support Engineering SharePoint Project Management SDLC MS Office Suite 2013 including Infopath, Visio Advanced Excel Capabilities

PROFESSIONAL EMPLOYMENT

Confidential

Business Analyst II Medical Economics Duals

• Perform moderate to complex queries using SQLwith SME knowledge of VPCC database tables and structure.
• Responsible for the ME Deck and the Pharmacy Decks for ME Duals, including updating the queries, data connections and documenting SOPs for the team.
• Work assigned ChangeGear tickets which consist mainly of building reports such as Opioid Overutilization, APAP Overutilization, Risk Pharmacies and LIS Level reports for the Director of Pharmacy in Medical Management. Includes requirements gathering, documenting, building in SQL and presentation via SSRS/Delta Reports.

Confidential

Data/Information Analyst III

• A short-term engagement to conduct UAT on Business Intelligence reports for the upgrade from Cognos to Business Objects in the new Risk Data Warehouse. Used SQL, Teradata, Advanced Excel Macros and VBA to perform the testing and analysis.
• Responsible for the design and execution of reports and dashboards for multiple business entities created mock-ups, performed requirements elicitation, and participated in the Proof of Concept for the BI visualization tool, Tableau.

Confidential

Information Systems Analyst

• Researched, evaluated and tested Project Management software to migrate from a legacy DOS system to current technology developed vendor relationships, performed trials/demos. Responsible for data migration to integrate with the chosen solution, Clarizen. Trained users on Clarizen and authored the Clarizen User and Admin User Guide, created workflow rules and designed all reports in Clarizen for IT managers and external departments.
• Lead Analyst to gather requirements, research and identify a BI Reporting Solution to facilitate both the IT and Finance departments scoped many OLAP tools such as Tableau, WebFOCUS, Alteryx, PureShare, and SiSense.

Confidential

Analyst

• Project Manager and Lead Analyst for the Problem Analysis Project, which resulted in improved problem avoidance,targeted training for end-users increased FCR rates for the Helpline, and more effective downstream reporting using Cognos, SQL, Excel and Access to depict predictive analysis and data trends.
• Scoped projects, elicited requirements, extracted and manipulated data, authored project documentation, conducted training, and created monthly statistical reporting for management, by actively capturing the existing business processes and proposing my recommendations to Leadership. Trained in Cognos Framework Manager to build out the reporting platform for the HR Helpdesk System.

Confidential

Operations Support Analyst

• Worked in an escalation capacity on the Help Desk for customers to support and troubleshoot desktop computers, laptops, printers, Blackberries, and other peripheral devices.
• Acted as network administrator for the Virginia Quality System intranet using DreamWeaver and HTML. This was a critical resource accessed by all employees on a daily basis.
• Given my strong analytic and technical writing skill set, I was tasked with developing the department's Troubleshooting Support Guide which is used as a primary reference point for current and future analysts.

Confidential

Technical Support Engineer

• Assisted on-site technicians to perform initial installations of POS systems, VPN and network integrations. Collaborated with clients to recommend new software, hardware, and upgraded circuits based on performance data monitoring.
• Tasked with managing client relationships with third-party vendors and technicians during 3 large-scale, nationwide deployments for Motherhood Maternity, Advanced Auto Parts, and AutoZone, totaling over 6,000 locations across the U.S. and Canada.

Confidential

Telco Provisioning Engineer

Provided full-service procurement support for POTS and broadband circuits by overseeing all processes associated with ordering, provisioning, troubleshooting, installing, performing post-installation support, and billing confirmation. Managed and resolved trouble tickets upon escalation.

Confidential

Business Systems Analyst

• Performed concept development, requirements elicitation, technical design/architecture, programming, workflow design and testing processes for TrueComp's Callidus product. Developed all advanced SQL queries, stored procedures and reports for Corporate Accounting, and was the primary point of contact for ad hoc technical escalations. Provided training documentation and support for system enhancements.
• Developed, and provided end-user training for 2 modules of the in-house Advertising Revenue System using VB and SQL architecture and responsible for the creation and maintenance of the Cognos Data Dictionary.

Confidential

Senior Technical Analyst

• Provided exceptional consulting services covering the entire SDLC, including vendor management, requirements elicitation, system design, business/systems process analysis, data conversion, UAT, and the development of end-user documentation training. Performed Channel pre-sales engineering, vendor management, and technical support for over 300 sales representatives and executives.
• Senior Analyst recruited to redesign the Sales Engineering training program, and to manage the successful data migration from Filemaker Pro to the Siebel Sales Force Automation system.