SUMMARY

Systems Engineer Multifaceted Information Technology Operations leader who consistently manages infrastructure to support current and future strategic business goals. Trusted business partner who translates requirements into clear technical specifications. Skilled project manager who effectively utilizes resources to create cost- and time-effective solutions. Tenacious negotiator who reduces vendor costs while maintaining positive, productive vendor relationships. Motivational team builder, who mentors, and develops technical talent and forges committed technology organizations. Consulting International Business Strategic Planning Vendor Management Cost Reduction Ops Management Process Improvement Scheduling Risk Management Infrastructure/Design IT Security Network Administration Deployment/Migrations Budgeting Cost/Benefit Analysis Expense Control Analysis Recruiting Training/Development Root Cause Analysis

PROFESSIONAL EXPERIENCE PORTLAND INTERNETWORKS , Managed Services Provider to Small and Medium Sized Businesses. Systems Engineer IT consulting services. Performed work on site and in the co-location data center. Promoted best practices as they pertain to infrastructure, documentation, and IT services. Conducted IT Assessments which required interviewing potential clients to identify IT needs and risk. Windows-heavy environments utilizing AD, DNS, DHCP, Exchange, RDP, DFS, and IIS to name a few. Confidential Support Engineer, Remote Operations Specialist Provided managed operations of the Tripwire software implementation for customers who utilized Tripwire's expertise to deliver change audit regulatory compliance monitoring and reporting. Managed Tripwire operations for 6 clients, ranging from a municipality to Fortune 500's. Daily interaction with a variety of languages, operating system, network device, and database technologies, in our clients IT Infrastructure. Confidential IT Consultant Self Employed Provided technology services to small businesses on enterprise servers and networks, as well as home users. Developed and documented processes and procedures as well as pre-sales consulting for a small IT service and training company. Analyzed overall system performance and security health. Confidential Systems Integrator consulting through Comforce Technical Services Served as single point of contact to 3 Boeing Commercial Aircraft Application Development teams, and engaged IT Systems Support for multiple projects. THE BOEING COMPANY, Systems Integrator, Continued Gathered requirements from Application Development to develop or scheduled project plans, and authored technical and functional specifications for projects including SAN migrations, application upgrades, and Sarbanes-Oxley SOX compliance. Managed development team expectations to coordinate and facilitate service delivery. Ensured procedural, change control, and regulatory compliance including SOX and Information Technology Infrastructure Library ITIL , for a distributed server environment. Turned around previously strained relationships between application development departments. Streamlined internal documentation, including shared online documents and web pages. Environment: LVM, OVPM, Measureware, MC ServiceGuard, DRBD, Remedy, EMC, HP-UX, SuSE, Solaris, Visio, Excel, Word, PowerPoint, WebEx. Confidential Manager, iSeries and UNIX Administration 2006-2008 Led team of 22 managing global 565 server enterprise running custom in-house applications including web applications for all trucking service stations, optical storage for mileage sheets, Warehouse Management System WMS software, and internal ticketing system. Developed strategy and time lines to consolidate processes. Partnered with senior management and customers to develop effective strategic and tactical plans. Developed annual budgets, demand planning, charge back forecasts, and root cause analysis documentation. Maintained 7 figure vendor support contracts. Collected quarterly data artifacts to demonstrate SOX compliance. Developed, defended, and managed 12M annual operating budget. Streamlined project management and coordination through creation of Project Coordinator / Associate Project Manager position, enabling enhanced team focus strategic and technical objectives. Developed and implemented internal ticketing system enabling internal customers to generate work tickets via email or web page with time-triggered alerts, improving issue tracking and ticket prioritization. Defined team decision making framework, enhancing cohesion between 5 previous teams from 3 subsidiaries of former CNF. Leveraged vendors pre-sales consulting to develop and implement solutions, and negotiated with vendors to provide training in addition to hardware, software, and support. Reduced communication expenses by 12K/year through analysis of departmental communications plan and elimination of pagers and transition of all cell users to corporate shared plan. Developed consolidated ITIL-compliant work breakdown structure. Presented business case, and received support and justification from CIO for multi-year service and support contract addressing all RedHat operating systems. Led team building events and initiated cross-training between platforms to forge unified team. Environment: HP-UX, AIX, Solaris, RedHat, Windows, Solaris, Brocade, SAN, LVM, Excel, Word, Visio, Perl, Big Brother, MRTG, BMC Perceive, Primavera, Service Center, Request Tracker, Ignite, Ethereal WireShark , HP XP256, WiFi, LinkSys, Cisco, PIX, Procurve, Bay Networks, Psion Teklogix, MC ServiceGuard. Lead Systems Administrator 2002-2006 Developed strategic and tactical objectives, budgets, and project / demand plans. Balanced workload, and ensured effective utilization of resources. Performed root cause analysis. Served as final escalation CON-WAY ENTERPRISE SERVICES, Lead Systems Administrator, Continued point for major issues and for crisis management. Supported RFP process for 20 domestic and international projects through requirements gathering and development of architecture to meet / exceed client goals. Collaborated with Director, Managers, Team Leads, and Technical Writer to develop SOX controls and artifact repositories. Participated in annual contract maintenance for multiple vendors. Directed team of 10. Cut operating costs by 300K/year through partnering with finance in close analysis of budget. Created and refined technical and functional documentation processes, increasing team direct billing by 15 187K charge back to appropriate cost centers . Cut non-productive man hours by 1000/year through consolidation of multiple weekly meetings to 1 focused meeting. Spearheaded implementation of operational documentation. Transformed department from daily emergency to stable, proactive environment. Senior Systems Administrator Specified, installed, configured, and sustained HP-UX servers in shared enterprise of 80 servers in the US, Mexico, Canada, Singapore, Netherlands, and Hungary. Installed and supported Windows Servers, PCs, printers, and wireless equipment in data center and warehouse environments. Contributed to functional documentation and root cause analysis. Performed 24x7 on-call hardware, software, and database support rotation for Informix and Oracle. Contributed to multiple IT projects for clients including Cisco, HP Brampton, Ontario, Canada , Sears HomeLife, Nike Apparel Memphis, Tennessee , Nike Golf Tigard, Oregon , Bobcat, SlimFast/Lever, VanityFair/TheNorthFace, Stanley Works Mechlen, Belgium , and Intel Puerto Rico . Key contributor to design, installation, and support of Menlo's 1st XP256 SAN with redundant Brocade fiber switches. Demonstrated MC ServiceGuard disaster recovery fail-over to Cisco client in NetMeeting session on San Jose based server from Portland, OR. HEWLETT-PACKARD, Tigard, OR 1994-1999 Global Technology Leader Customer Engineer Delivered on-site hardware, OS, and network installation and support in Northwest OR, and Southwest WA. Proactively maintained systems with up-to-date patches and firmware. TECHNOLOGIES Certifications: ITIL, CompTIA Security , Network , Project , A Hardware: Apple, HP, Proliant, Dell, IBM, and SUN OS: HP-UX, Windows 7, XP, Vista, 2003 08, SBS, SuSE, RHEL, Ubuntu, CentOS Solaris, AIX, Cisco Networking: HP ProCurve, Cisco, Linksys. Other apps and tools: Kaseya, ConnectWise, DNS, DFS, Exchange, Terminal Service, LVM, OVPM, Measureware, MC ServiceGuard, DRBD, lsof, iostat, tcpdump, winpcap, Big Brother, MRTG, BMC Perceive, Ignite, Wireshark Ethereal , Remedy, Service Center, Request Tracker, Gparted, OPHCrack, Tripwire.