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Support Engineer Resume Profile

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SUMMARY OF QUALIFICATIONS More than ten years of successful technical and management experience with technologically and logistically complex engineering services, including public and private sectors, and military officer experience. Data communications, enterprise/network management, project management, and telecommunications planning. Proven public and private sector consultative, writing, speaking, and negotiating skills. AREAS OF EXPERTISE HANDS ON Tivoli NCP/VTAM/MVS Enterprise Management Frame Relay CSU/DSU/Modems Sun Net Manager Data Communications X.25 DDS/T-1/T-3/FT1/FT3 Netview Project Management SNA Cisco routers Cabletron Spectrum Network Management DSL Ether/Giga switches H.P. Openview Internet Planning TCP/IP MAJOR ACCOMPLISHMENTS Led effort to build Network Operations, Enterprise Management, and Network Administration functions for USinternetworking Inc., a start-up Applications Service Provider ASP . Efforts contributed to a successful Initial Public Offering IPO within 14 months. Although the company eventually filed bankruptcy during the Dot-Com bubble burst of 2000, it ultimate emerged and was recently acquired by AT T. Re-organized Implementation and Support function for Digex Inc., Private Networks group. Efforts led to increased proficiency within the department which resulted in a 75 increase in successfully installations per month. Upon notification of the central computer system relocation, re-designed the National network for the U.S. Agency for International Development USAID . Duties included, initial technical analysis, technical recommendation, and project management. Project was successfully implemented and resulted in a 50 decrease in telecommunications circuit cost, while still providing more bandwidth, flexibility, and increased reliability.

PROFESSIONAL EXPERIENCE Enterprise Management Systems Engineer Developed and implemented the engineering strategic plan for pioneer applications services provider. Team lead responsible for design, testing, implementation, and support of the Enterprise Management System. Developed and implemented the initial Enterprise Management corporate strategy to include, Network Management Netview , Systems Management Tivoli , Database Management Oracle, Sybase, and DB2 Tivoli/BMC , Help Desk, Performance Management Concord , Application Management Mercury Interactive , Software Distribution Tivoli , Inventory Tivoli , and Asset Management. Led Network Administration team, implemented initial voice/data/internet procurement and provisioning strategy.

PROFESSIONAL EXPERIENCE continued Implementation and Support Engineer Confidential Assured successful implementation of customer Internet solutions 70 installs/mo . Position required approximately 50 hands-on expertise. Lead team responsible for providing technical support to Account Management personnel. Performed fault isolation, troubleshooting, and problem resolution for wholesale customers. Network Technical Engineer Contract Confidential Fault isolation, technical troubleshooting, and problem resolution for Sprint Managed Router Customer Networks. Environment consisted of FT-1, T-1, and DS-3 lines Frame Relay, ATM, and X.25 protocols Cisco, Bay Networks, and 3Com routers HP Openview Network Management Platform. Program Manager Contract Confidential Program Manager for service installations related to voice, data, and computing. Telecommunications Engineer Contract Confidential Completed test and acceptance of nationwide telecommunications network 600 circuits utilized to provide Internet access for OS/2 Warp, IBM Global Network, and Prodigy. Telecommunications Engineer Contract Confidential Responsible for testing, implementation and acceptance of Frame Relay, SMDS, and ATM circuits. Senior Network Engineer Contract Confidential Supervised a staff of Micro-Computer and Network Specialist who were responsible for providing first level user support, problem determination, and problem logging in a Netware, Lan Manager, OS/2, Windows, Wordperfect Office, and Lotus environment. Telecommunications Analyst Contract Confidential Project lead of National/International telecommunications implementations for 41 sites located throughout Latin America, Asia, and the Near East. Provided telecommunications planning and installation of hardware, software, and telecommunications lines. Supervisor, Telecom Planning Contract Confidential Supervised network support function as contractor for Electronic Data Systems. Lead a staff of telecommunications specialist, systems engineers, and systems analyst. Senior Systems Analyst Contract Confidential Served as Honeywell Information Systems project leader, giving direction to project team on specific assignments. Associate Engineer Confidential Network Controller Installed and ensured serviceability of all software releases and enhancements required for network operations. Provided continuous real-time technical and operational control of commercial satellite communications network. Telecommunications Systems Controller Confidential Performed quality assurance, and fault isolation of over 600 digital/analog circuits.

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