OBJECTIVE Seeking an IT Leadership position where I shall establish and maintain a top-notch, customer service oriented, and results driven IT Support Team. I bring a background of proven leadership, flexibility, collaboration, drive, innovation, and exceptional customer service. I consistently complete projects ahead of time and under budget. I am seeking a position where my skills and work experience will be a valuable asset and will contribute towards building a strong, optimally performing team. BACKGROUND 8 years of personnel management experience 12 years of project management experience 8 years of hands-on experience with Novell Netware Server administration 11 years hands-on experience with Windows O/S servers, and extensive certified training 14 years of desktop problem resolution experience and am renowned for my rapid results and customer service skills Excellent written and verbal communication skills, Outstanding Customer Service Skills Successfully trained peers and subordinates with self-created programs and documentation Familiar and comfortable with updating management and top officers regularly, concerning issues as well as current and upcoming projects, conversions, etc MS Access Database Creation and Maintenance Crystal Reports

EMPLOYMENT HISTORY

Confidential Technical Support Specialist Responsible for day-to-day Laptop and Desktop Issues Assure all Business Systems are up and functioning correctly Responsible for Daily Backups Tape Libraries Maintained IT hardware and software inventory licensing Innovated solutions meeting business requirements within budget Confidential IT Manager Resolved all Desktop and Laptop Issues throughout company, purchased and deployed computers as business needs changed Documented and Indexed solutions for PC and Server Issues Researched and recommended options for IT Hardware and Software purchases Established and maintained vendor relationships regarding the Technology aspects of the business Designed, planned, and implemented improvements and upgrades, replacements, and additions to computers, software, and network Expanded LAN to WAN as new business locations opened Learned and Wrote Crystal Reports, fulfilled DBA responsibilities Managed IT related staff in the business Proposed, planned, purchased, distributed, and supported PDAs in the business Managed the Vehicle GPS program for company trucks, including selection, purchase, installation, and electronic tracking Confidential Network Administrator Created and documented Project Plans Developed PC hardware deployment schedules Created and updated images for all PCs in inventory and deployed new PC hardware Resolved complex PC and network issues, server backups, and file restoration Resolved PDA issues Provided exceptional customer service Meticulously documented procedures and enforced policies Confidential IT Services Supervisor Diagnosed and resolved desktop problems for a 400 users in corporate office as well as users in smaller remote offices in AZ and NM Researched and documented PC and Network Issues, developed standard procedures for Desktop Support Staff throughout the enterprise Managed Production Print Operation and Desktop Support Staff Periodic Reviews, Assigned tasks Projects, hire fire Responsible for all network cabling in building assisted with routers, switches, and CSU Researched, Tested, and Recommended PC Hardware to be purchased Installed all PC Hardware, Software and Peripherals Installed network/server racks, servers and network equipment Established and Maintained Vendor Relationships to the benefit of the company Responsible for Windows Servers, including updates to O/S, creation, maintenance, and deletion of user accounts and groups Resolved FileNet problems throughout enterprise Resolved remote connection problems Desktop Analyst Supported and administered 700 user LAN, including creation, maintaining, and deleting NDS objects and file system administration Responsible for Installation, Problem Resolution, O/S Application Delivery and Updates of 700 Desktop and Laptop PCs in corp office Responsible for maintaining, upgrading and monitoring Netware, MS Windows, and UNIX servers. Setup and maintained labs for software testing and evaluating hardware and software Managed all PC and network operations of FileNet Imaging Admin and maintenance Technical Analyst RACF Security Administrator, PeopleSoft Security Administrator, Millennium Security Administrator, MSA Security Administrator, Infopac Administrator, Email Administrator, dumb terminal support and related IBM controller support QUALIFICATIONS People, project, and problem management experience Make good decisions based on facts, even in tough and critical situations Excellent customer service skills, per user surveys and feedback Excellent communication skills, proven via: -The user community training and IT staff technical training -Technical and instructional documentation I have created and shared -Presentations in conferences and meetings Regular System Updates Experience and comprehension of network administration, conversions, and recovery Personally maintained and supported Windows Desktop Laptops, Windows Servers, Netware Servers in 25 400 Users Community Successfully supported multiple satellite offices Converted O/S on over 400 desktops laptops PCs, multiple times with minimal interruption to business Replaced 400 Desktops and Laptops in Corp Office and Satellite offices without interrupting business Excellent desktop and network troubleshooting and resolution skills Server O/S Conversions Updates Topology Infrastructure conversions Certified Novell Netware Administrator Novell Advanced C.N.A Certificate Certified Microsoft Professional FileNet certified training TECHNICAL EDUCATION PeopleSoft PeopleTools Course Novell Network Administration, Advanced Network Administration, Novell Design and Implementation, Novell Configuration Workshop FileNet, Support and Admin on UNIX Platform Microsoft Windows Desktop Administration and Support Microsoft Windows Server 2003 2008 Administration and Support Microsoft Networking Essentials Fundamentals of Successful Project Management Frontline Leadership Series I Frontline Leadership II Albertsons Management Mentoring Program