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Sr. Production Engineer Resume Profile

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SUMMARY

  • A result driven IT Professional with extensive experience in the engineering, administration and support of information systems focused on translating business needs into technical solutions in-depth expertise in the analysis optimization troubleshooting, repair and documentation of LAN/WAN network systems. Strong hands on technical knowledge with a proven Track record for diagnosing complex problems and consistently delivering effective solutions.
  • Hardware/Software Troubleshooting Network Analysis/Administration Technical/User Support
  • Network Integration Training/Development Monitoring/Maintenance

TECHNICAL SKILLS

  • Hardware: Routers Cisco 2800, 3600, 7200, 7600, 12008, 12012, 12416, Juniper J2350, M10I, M160, MX240/480, T640, SRX240
  • Switches Cisco Catalyst 2960, 3750, 4500, 6500 Juniper Ex 2500, 3300, 4200, Brocade FI400, 800, FWS24, FWSX448, WS624G, 648G, FCSLB24, FES4802, 4804, SI400, 450, 800, 850, Security Juniper SSG20, SSG140, Netscaler, Terminal Servers Cyclades ACS6016, MRV LX4000T, Ciena Metropolitan Transport Platform 1100, Tellabs Titan Digital Cross-Connect System, Tekelec Eagle STP
  • Operating Systems: Cisco IOS, Juniper Junos, ScreenOS, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, 2008, Linux
  • Protocols: EIGRP, OSPF, BGP, CDP, DHCP, DNS, TACACS , FTP, TFTP, RIP, ARP, Ethernet, MPLS, IS-IS, LACP, TCP/IP, ICMP, HSRP, VRRP, POS, NAT, GRE, IPSEC, L2TP, PPP, SMTP, IMAP, POP3, SNMP, VPN, IPSC, HDLC, VLAN, VTP, STP, RSTP, Frame Relay, ISDN, WDM, TDM, RDP, SSL, SSH, Telnet, X.25
  • Tools and Software: HP Netcool, Cisco Works, Zenoss Core, Serena Business Mashups, HP Server Administrator, HP Network Administrator, HP OpenView, RPM Package Manager, BMC Remedy, Wireshark, RSA Authentication Manager, GoToMeeting, InterCall, Proteus, Rivermine TEM, Microsoft SharePoint, Microsoft Office 2003, 2007, 2010

EXPERIENCE

Confidential

Sr. Production Engineer

  • Responsible for the development of Standard Operating procedures, Service Level Agreements and policy's which vastly improved key relationships across functional Operations teams.
  • Manage daily SLA compliance, routine break-fix duties in addition to developing and managing projects to enhance expand the network, including cost analysis, project planning, implementation, detailed documentation and cross-training of peers.
  • Collaborated with other Engineers in datacenter relocation from Phoenix, AZ to Tukwila, WA.
  • Configured policies for Juniper J6350, M10I, MX240, 480 SRX240 series, for various routing protocols.
  • Extensive use of Serena Business Mashups SBM to record and track Change Management. Incident Management, Problem Management.
  • Deployment of external-facing web application builds to QA, Production, Disaster Recovery environments in support of Consumer and Professional Web operations.
  • Implemented and supported the WAN monitoring, Internet/Intranet integration network connectivity, diagnosed network failures and resolved any problem related issues.
  • Configure and troubleshooting VLANs and Trunking on Brocade, Cisco and Juniper switches.
  • Implemented QOS/COS on LAN/WAN to support production applications and VOIP solutions.

Confidential

Senior Internet Analyst

  • Daily support and troubleshooting of IP routing related problems including BGP, IS-IS and OSPF principles, policies.
  • Performed scheduled break fix maintenance according to prescribed methods and procedures during pre-designated windows.
  • Provided Tier 1-2 support of the AOL production backbone networks, data center networks, office networks corporate WAN/LAN and external peers.
  • Technical escalations for major network and systems service impacting outages. Communicated directly with Executive management both within and outside the NOC and other business areas that may play a role in resolving connectivity issues.
  • Extensively utilized BMC Remedy to record and track Incident Management, Problem Management, Change Management Release Management.
  • Participated in projects to configure, install, upgrade and manage all Cisco, Brocade Juniper network devices.
  • Provided network analysis, monitoring, and troubleshooting in a 24x7 Production environment.
  • Troubleshooting of routing and switching problems. Identify and correct network related problems and outages and escalated to higher tier support using time based and severity criteria.
  • Troubleshooting of Network connectivity issues ranging from T1, DS3, Ethernet, and OC-3 OC-192.
  • Provided mentoring for junior analysts on network installations and maintenance procedures.
  • TNS INC, Reston

Professional Training: JNCIA-JUNOS Boot Camp, Creating And Sustaining A Diverse And Inclusive Workplace, Effective Management Skills Techniques, Essentials Of Management, Facilitative Leadership, Managing Within The Law, ITIL V3, Netrix X25/Frame Relay Course, Netrix System Operators/NMS Troubleshooting Course, Tellabs Titan Digital Cross-Connect System, Tekelec Eagle Signal Transfer Point Operators/NMS Course, Ciena Metropolitan Transport Platform 1100

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