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Front Desk Clerk Resume

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Baton Rouge, LA

Objective: To obtain a full time position that will allow both
Personal and company growth

Education:

High School Diploma

Work Experience:

12/11-04/12 Confidential, Baton Rouge, la
Front Desk Clerk

  • Greet and register incoming guests.
  • Check out guest on departure.
  • Complete reservations over the phone or in person.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Handle additional duties as needed by guests or management

07/2011-12/11Confidential, Baton Rouge, La
Front Desk/Night Auditor

  • Greet and register incoming guests.
  • Check out guest on departure.
  • Complete reservations over the phone or in person.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Handle additional duties as needed by guests or management
  • Balance and audit for accuracy
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Acted as hotel system liaison during night hours.
  • Followed all specified procedures to audit the shift closing of all front office staff and completing an audit summary for each shift.
  • To produce accurate and timely reports and correctly handle all cash transactions

05/11-08/11 Confidential, Baton Rouge, la
Front Desk/Night Auditor

  • Greet and register incoming guests.
  • Check out guest on departure.
  • Complete reservations over the phone or in person.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Handle additional duties as needed by guests or management
  • Balance and audit for accuracy
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Acted as hotel system liaison during night hours.
  • Followed all specified procedures to audit the shift closing of all front office staff and completing an audit summary for each shift.
  • To produce accurate and timely reports and correctly handle all cash transactions

06/09-01/11 Confidential, Denham Springs, La
Guest Services/Night Auditor

  • Greet and register incoming guests.
  • Check out guest on departure.
  • Complete reservations over the phone or in person.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Handle additional duties as needed by guests or management
  • Balance and audit for accuracy
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Acted as hotel system liaison during night hours.
  • Followed all specified procedures to audit the shift closing of all front office staff and completing an audit summary for each shift.
  • To produce accurate and timely reports and correctly handle all cash transactions

05/05 -06/09 Confidential, Baton Rouge , La
Customer Service Rep

  • Managed customer accounts
  • Assisted with billing issues
  • Received payment regarding past due accounts
  • Lead device programming orientations

Special Skills:

  • Great knowledge of Microsoft office
  • Data Entry
  • Filing
  • Charting
  • Faxing
  • use of a copier machine
  • use of a multiline telephone system

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