| OBJECTIVE Seeking for a full time position in Information Technology area where I can use my exceptional computer skills, abilities and experience to ensure a smooth operation. SUMMARY OF QUALIFICATIONS - 6 years of extensive experience in supporting computers and software.
- Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
- In-depth knowledge of branded PCs, Macintosh, laptops, and peripherals.
- Hands on experience in hardware repairs such as graphic cards, mainboards, and hard drives.
- I have a comprehensive knowledge of Database software, I am also comfortable in manipulating FileMaker Pro, and Lotus Notes Database.
- I have working extensively in manipulating Virtual Environment such as Citrix XenDesktop, updating and creating user profiles, updating Master images and troubleshoot remote connection.
EXPERIENCE Software Support Analyst Confidential - Provide support to end users relating to hardware and software issues.
- Administer, configure, and troubleshoot PC desktops, laptops and Macintosh, Network and local multi-function printers, email, and mobile devices at on-site and off-site locations.
- Imaging of Computer Systems. Experience with Ghost and SmartDeploy.
- Track calls with Ticket generated program using Jira.
- Resolve hardware and software problems of moderate to difficult scope and coordinate the resolution of more complex issues.
- Ability to work in a fast pace environment, I can handle and manage high volume work in a deadline-driven environment.
- I am currently leading a major software and hardware upgrade for a Globe Direct in Millbury MA. I am driving the project myself and manage everything from timing to delivering, from training to supporting.
Desktop Support Analyst, IT Specialist - Worked in all aspects of Desktop Support for end user support.
- Tracked calls with Ticket generated program using HP Open View service desk 4.5.
- Assisted in application support for a mixed Windows and Macintosh user base.
- Quick resolutions for local and remote office users.
- Issues were resolved quickly and efficiently in a time critical News organization in-place or through Remote Desktop. Situation Manager during On Call handling user issues.
- Installed user application, virus removal, hardware for Dell laptop and desktop replacement, troubleshooting, and reimaging using Norton Ghost Utility.
- Worked in Active Directory 2003 as an ESAT work order processor to create new users, user deletion, and password resetting.
- Projector and PC set ups for Executive level meetings.
- TCP/IP and NIC configuration.
- Large Scale Macintosh workstation deployment for 30 users.
- Used Microsoft Office 2007 Visio Layout for mapping and layout of various departments.
- Mapped department cable layout to reroute a poorly designed network layout.
- Worked with network technicians to organize into a new switch to better the department's network latency.
- Blackberry, iPhone, Android and iPad support.
Desktop Support - Provide Boston Globe employees with technical assistance.
- Installed and upgrade operating systems.
- Configuring and setting network systems and domains.
- Installed a wide variety of software programs for users.
| Application Skills - MS Office Suite
- SmartDeploy
- Filemaker Database
- Lotus Notes
- Vmware
- XenDesktop
- Norton Ghost
- ATEX Adbase
- Print Server
- Active Directory '03
- HP Open View
- Jira
- Virus removal
- Browser Support
- SalesLogix
- PPI Adman
- Preprints
- Symantec Endpoint
- Remote Desktop
- WYSE Terminal
- Windows XP/8
- Mac OS 10.x
- Mac 10.x Server
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