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Sales Account Executive Resume

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Raleigh, NC

Education

Business Management Major

Work experience

2012-Confidential, Customer Relationship Manager(Bankruptcy-Managing a book of about 350 accounts, my role is to use previous my experience in loss mitigation & guide delinquent clients through the process of modifying their home mortgage loan. Through constant calling, numerous discovery questions, financial reviews, proof reading of documents submitted & helping them keep an upbeat attitude, I am able to help many avoid what has become the U.S.'s newest epidemic..foreclosure whether through short sale or deed in lieu.

2005-2011 Confidential, Charlotte, NC
Senior Underwriter- As an underwriter(, I initially started working on the front end of conforming loans (Conventional, FHA, VA) where I saw the loan from beginning to end. My success was due to having a keen eye for accuracy in document review, data input, thinking analytically and using good judgment in whether the loan made sense for the customer & company often without use of underwriting software. The latter part of my tenure I worked with default loans assisting clients in maintaining their home hopefully with a more affordable payment.

2000-2005 Confidential, Charlotte, N.C Sales Account Executive-As a top 5% Small Business Sales Account Executive, I was responsible for identifying new potential clients by various leads, calling on potential clients then speaking with decision makers and using precise discovery questions to succeed. Often I would I then meet with my potential clients to discuss the details of the deal and to give a positive image of the company. I also had the opportunity to be responsible for training other executives in the sales process as well as manage a team of chosen candidates I interviewed for final selection.

1994-1999 Confidential, Raleigh, NC
Account Manager (Business)-With this inside software sales position, I was responsible for driving every aspect of the customer\'s expectations. With many duties, my prime focus was to determine the customer\'s needs and provide products that fell within their set budget. I was responsible for servicing new and existing accounts, servicing orders/changes through heavy outbound & inbound calling.

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