Customer service Rep Resume

Objective: I am seeking a full time or part time position as a customer service representative to enhance experience in this field and build strong customer relationship. I can develop different soft skills and improve my interpersonal communication qualities. My multi-tasking ability and quick learning skills will help me get familiar with the job.

Qualifications: 3 years in customer service, strong communication, working in a fast paced environment with the ability to think quickly and successfully to handle difficult customers, using Computers daily. Hands on experience in reviewing updating or making changes to customers’ accounts. Ability to handle returns or complaints.

Education: Graduate Confidential High school
Confidential College Criminal Justice Major

Work Experience:

2010-2011 Confidential,Customer service Rep.
Greeting customers, moving at a fast pace, lifting heavy items.

2011-2012 Confidential, Customer service Rep. Taken inbound calls and outbound calls at a call center for health insurance. Handling customers’ complaints, billing questions and payments. Managed high call volume. Acknowledge what the caller needed. Gave accurate information to the callers. Looked up claims information done publications and enrolled callers into drug plans.

2012 Confidential, Sales associate/Cashier stocking, zoning, lifting heavy items, helping customers. Safely handle, repack, or re-stack pallets of finished product.
2012- Current: Confidential, Process Guide, giving verbal coaching’s to associates and feed back to help them better there job. Correcting products in the system

Skills:
Publications
Microsoft Expert
Microsoft Word Expert
Microsoft excel Expert
Filling appeals 1 yrs. Claims trained 1 yrs.
Stocking

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