Instructional Designer and Technical Trainer

Technically sophisticated Instructional Designer and Technical Trainer with active government secret clearance. Consulting experience developing and presenting web-based systems and application training. Expertise in updating and improving training materials, curricula, and lesson plans for a variety of government agencies. Track record of receiving exceptional evaluations and earning promotions to higher levels of responsibility. Adaptable team player with excellent verbal and written communication skills.

Areas of expertise include:

• Training Coordination and Delivery
• Instructional Design
• Team Supervision
• Technical Writing

Technical Proficiencies

Certification:Active Secret Security Clearance since January 2005

Applications:Microsoft Office, Dreamweaver, Articulate, Captivate, Photoshop, Webex, Mac OS X

Platforms:Defense Travel System (DTS), Govtrip, Strategic Management System (SMS), GBOSS

Professional Experience

Confidential, Fairfax, VA 2009-2010

Graduate Student
Successfully completed full-time Immersion program in Instructional Technology & Design at George Mason University. Collaborated with the Defense Acquisition University (DAU) to create a performance support tool for DAU faculty to enhance the integration of learning technologies into courses, while working in a team-based environment. This performace support tool combined social media and mobile technologies, virtual worlds, and games/simulations to provide a multitude of course content solutions.

Confidential, 2008 - 2009
Technical Trainer
Technical Trainer assigned to Marine Expeditionary Force to install and train GBOSS (Ground Base Operational Surveillance System) towers in remote areas in western Iraq. Equiped Marines with skills needed to operate map overlay software, FLIR Safire III cameras, procedures for raising and lowering a 107 foot tower, and basic troubleshooting procedures. Familiarized Marines with the RGS (Remote Ground Station) hardware which utilizes radio frequencies to remotely operate multiple GBOSS towers. Created a new curriculum using the ADDIE process when a new version of the system was developed, which has been widely adopted. Conducted train-the-trainer classes in hazardous environments to ensure a quality training product.
Key Achievements:

• Received letter of appreciation from the client for creating newly fielded PS3 GBOSS curriculum
• Managed training evolutions at numerous GBOSS sites throughout the Anbar Providence

Confidential, Arlington, Virginia 2007 - 2008
Project Analyst 
Project Analyst assigned to the Army Strategy Management Division (SMD), Deputy Under Secretary of the Army for Business Transformation (DUSA-BT). Assisted in the integration and analysis of an automated strategy management tool that includes substantive reporting features known as the Army Strategic Management System (SMS). Provided for on-site, local area, web-based and mobile training of SMS operations center staff, SMS users and system administrators, produced the SMS regulation, and provided for supporting operations to at least 51 subordinate operations centers.
Key Achievements:

• Presented SMS technical briefings to senior army officials in the Pentagon
• Created the SMS Administrators Users Guide

Confidential , Washington DC 2006 -- 2007 
Senior Research Analyst/Consultant 
Research Analyst on contract to support the Smithsonian Institution’s (SI) Travel Reform Implementation Project (TRIP) team, responsible for deploying new e-Government Travel Solutions. During contract, collaborated with TRIP project manager by proposing new solutions to existing problems, documenting current business practices, and organizing implementation training schedule with the Travel Management Office. 
Key Achievements:

• Successfully conducted demonstrations in an auditorium setting to 80+ individuals
• Organized SI “Go-Live” dates in conjunction with training schedules to coincide with staff needs

Confidential, Fairfax, Virginia 2004 -- 2006 
Lead Software / Computer Trainer
Senior Lead Trainer of Web-based Defense Travel System (DTS) and GovTrip training for military officials in the United States and world-wide. Delegated expectations to junior trainers and deadlines to team members. Installed and managed mobile classrooms for remote client locations. Developed, edited, and updated software training materials, curricula, and lesson plans. Analyzed reports and refined training programs based on student evaluations and feedback. 
Key Achievements:

• Started as Junior Trainer and earned promotion to Lead Trainer in less than one year.
• Taught over 70 courses at military bases world-wide (Bahrain, Diego Garcia, Germany, Italy, Portugal, Singapore).

Confidential, Newport News, Virginia 1998 -- 2004 
Boatswains Mate Third Class
Expertly operated, maintained, and repaired technical equipment/systems. Assisted in training new personnel. 
Key Achievements:

• Only undergraduate student in unit to participate in special assignments: New York (post 9/11 attacks) and Cuba.
• Earned Good Conduct Medal, National Defense Service Medal, Joint Meritorious Unit Award, DOT 9-11 Ribbon and several other awards for outstanding performance.

Educational Background

Confidential University, Fairfax, Virginia
Masters of Education in Instructional Design and Development

Confidential University, Norfolk, Virginal 
Bachelor of Science in Business Administration, Information Technology (IT) Major