SUMMARY

Experienced, PMP certified project manager, MBA, with diverse experience in information systems and technology across multiple industries. Transformational leader with strong communication and creative problem solving skills, and proven success in:

Ï Agile and SDLC Methodologies

Ï Relationship Management & Customer Satisfaction

Ï Solution Design & Implementation

Ï Achieving Metrics Aligned to Strategic Goals

Ï Business Process Management

Ï On-Time, On-Budget, Business Impacting Results

Ï Operations Improvement

PROFESSIONAL EXPERIENCE
Confidentail,Lynnfield, MA

10/2008 –6/2009
#1 Branded dairy products manufacturer in New England
Senior Project Manager, IT Services

• Successfully managed risk and creatively resolved issues in simultaneous management of 3 complex projects.
• Rescued SharePoint workflow automation project after project manager transition by adopting Agile methodologies and leading previously underperforming team that ultimately attained customer satisfaction.
• Led project team during implementation of a Microsoft Business Intelligence platform that reduced total cost of ownership (compared to legacy data warehouse) by $300,000/year while improving performance and quality.
• Produced information security policy and program plan in compliance with new state government regulation.

Confidentail,Marlborough, MA 4/2007 – 10/2008
Technology start-up, leader in real time policy control
Product Manager

• Led delivery of new Multimedia Policy Engine product releases on time by satisfying unique client driven requirements for custom solutions, resulting in new business in wireless telecommunications and cable markets.
• Successfully matrix-managed team of constrained resources, including senior java software engineers and field service managers by applying agile/scrum methodologies and enabling the team for optimal performance.
• Drove maturity of software development life cycle process to a new level by implementing a Document Repository and Control System, resulting in improvements to transparency of planning process, product release predictability and end-to-end traceability from requirement definition through build/test/deploy phases.

Confidentail,Needham, MA 1/2006 – 3/2007
Leading global consulting, systems integration and outsourcing company
Project Manager, Business Applications Support- General Dynamics Information Technology account

• Led full-life-cycle project to implement Oracle CoreID Identity Management solution that achieved success metrics while concurrently managing service delivery team of 7 developers, analysts, off-shore resources and virtual teams that successfully supported a portfolio of web applications within combined budget of $1 million.

Confidentail,Bedford, MA 7/2004 – 1/2006
Software-as-a-Service Solution provider to wireless telecom & mobile network operators
Senior Project Manager

• Teamed with director of product management to champion customer facing projects for top priority Mobile Guardian product (a web application for wireless network access control); met all key performance indicators (KPIs) for v.3.1 release.
• Successfully completed over 20 projects – spanning network/security/Windows and UNIX server infrastructure, Oracle database, and .Net application development – that sustained high quality of experience for customers of real-time billing, automated payment and subscriber management solutions.

Confidentail,Framingham, MA 8/2003 – 7/2004
Information Technology staffing
Consultant -Staples account

• Led IS org. at Staples to design an information security model that yielded a business case for a $1 million project. Partnered with Price Waterhouse Coopers to perform a security risk assessment, and Intel Solutions Services to perform a proof-of-concept running Linux based systems in a legacy Windows based environment.
• Delivered full life cycle project on time (6 months) and within budget ($500,000) that deployed package of software upgrades to 3 separate hardware platforms in more than 1,100 Staples retail stores across the US.

Confidentail,MA 9/1998 – 8/2003
Pioneer internet service provider
Senior Project Manager, Operations 2001 – 2003
Manager, Customer Provisioning Support Services 1999 – 2001
Project Manager, Customer Provisioning 1998 – 1999

• Led 30 member cross functional project team that produced an integrated service delivery process for mission critical Black Rocket product launch resulting in a decrease on installation time by 66.6% (from 30 to 10 days).
• Managed Billing Integrity & Revenue Assurance project – an enterprise-wide technical and financial audit on 150 premier accounts prior to Chapter 11 restructure – resulting in the protection of $8M in monthly revenue and net debit adjustments of $118K.
• Built a Virtual Project Management Office (PMO) in support of 250-employee Operations organization that implemented a Project Portfolio Management system, mentored on best practices and aligned cross-functional resources to strategic priorities, resulting in increased productivity and financial control of projects.
• Managed staff of eight project managers that successfully completed a portfolio of 40+ projects supporting internet security operations, network monitoring, customer provisioning and web hosting services.
• Partnered with Price Waterhouse Coopers consultants to design provisioning processes for Siebel CRM system.
• Promoted to management, overseeing Project Managers, Trainers, and Technical Writers in support of 45-employee Customer Provisioning department. Grew team from 5 to 13 members.

Confidentail,Canton, MA 7/1995 – 6/1998
Leading B2B software supplier/distributor
Product Line Coordinator, Electronic Commerce 1996 – 1998
Team Leader, Inside Sales & Service 1995 – 1996

EDUCATION
MBA,Confidentail,University, Boston, MA
BA, Confidentail,College, Easton, MA

CERTIFICATIONS
PMP, Project Management Institute (PMI)

PROFESSIONAL DEVELOPMENT
Project Summit and Business Analyst World 2009, PMI
Program Management: Managing the Complex Multiple Project Environment, BU Corp. Education Center
Strengthening Customer Relationships, Loyalty Factor, LLC
Intro to IP Routing & Configuration, Cisco

APPLICATIONS / TOOLS
Microsoft Project, Visio, PowerPoint, SharePoint. Novient. KnowledgeBank. Salesforce.com. LotusNotes. Vantive.